BMW of Monrovia

We were in the market for another car for our daughter after hers was totaled in an accident. We were interested in a car on the lot and contacted the dealership expressing our interest. Wei Wei contacted after hers was totaled in an accident. We were interested in a car on the lot and contacted the dealership expressing our interest. Wei Wei contacted us and invited us to come and test drive the car. When we got there, Wei Wei greeted us. He was very energetic and extremely respectful and polite. He was not pushy at all. He was very knowledgeable about the car and answered all of our questions. He stated the car was in showroom quality and the car did not disappoint. It literally looked like it had never been driven. No wear on the car anywhere that I could see. He was personable with a sense of humor which is welcome as some salesman are very stoic. Wei Wei is a hustler, meaning the man is high speed and worked diligently to help us through our purchase. He made the process as completely painless as possible. We will return when in the market for another BMW. Very satisfied customers. More

Excellent service and customer care. Our salesperson, Yury, paid attention to what I was looking for and helped me get into a beautiful car. Our salesperson, Yury, paid attention to what I was looking for and helped me get into a beautiful car. More

Smooth transaction from beginning to end. Clear communication and assistance. This was our second time purchasing a vehicle at BMW of Monrovia with Yury. He’s very friendly, professional, and Clear communication and assistance. This was our second time purchasing a vehicle at BMW of Monrovia with Yury. He’s very friendly, professional, and is committed to making sure the client is happy with the process and purchase. More

Terrible dealership--Attempted to purchase a car for two days. The dealership refused to return calls and gave excuses about manager approval. I told them I could wire the payment when the banks opened afte days. The dealership refused to return calls and gave excuses about manager approval. I told them I could wire the payment when the banks opened after the weekend. Only response was "we'll get back to you". More

Excellent service with very friendly staff. I would choose this dealership over any of my local dealers again and again. I would choose this dealership over any of my local dealers again and again. More

Rally fast service, Monica was really helpful in getting me into a car I wanted! me into a car I wanted! More

Great dealership received excellent service from our rep. Thank you so much really appreciated. Will come back Thank you so much really appreciated. Will come back More

Monica (she’s associate) was very informative, kind and always willing to help with questions and assistance during the process. Neil also had the same qualities and tried to work with us. always willing to help with questions and assistance during the process. Neil also had the same qualities and tried to work with us. More

When you guys wanna sell me the car, every process was fast and simple, but when I wanna cancel the warranty, every process is complicated. No one picks up the phone and I cannot reach out anyone who is i fast and simple, but when I wanna cancel the warranty, every process is complicated. No one picks up the phone and I cannot reach out anyone who is in charge of it. More