BMW of Mobile

Wonderful I enjoyed so much being there and teaming up Thanks have a great day Thanks have a great day More

Great service! Loaner car so helpful. Really loved the quick turn around an customer care Loaner car so helpful. Really loved the quick turn around an customer care More

Awesome crew to work with. Efficient, polite and knowledgeable. Can't say enough positive feedback! Efficient, polite and knowledgeable. Can't say enough positive feedback! More

Becky as always was very efficient in handling the serving of my X3. Always very nice to me serving of my X3. Always very nice to me More

Not the service you expect from a luxury car dealer. Very impersonal experience. Personal greetings, a simple thank you, a phone call instead of a text….. These things are easy, and these things are not Very impersonal experience. Personal greetings, a simple thank you, a phone call instead of a text….. These things are easy, and these things are not being done at this dealership. More

Very professional and polite. Eager to please and very accommodating! They make you feel like you’re part of the BMW family Eager to please and very accommodating! They make you feel like you’re part of the BMW family More

I have a great service ice advisor. I'm always able to get a loaner. Everyone acts like they appreciate my business. I'm always able to get a loaner. Everyone acts like they appreciate my business. More

BMW has excellent customer service, Everyone was so friendly. The process was one of the easiest I have went through is purchasing a vehicle. I would encourage others to use BMW. friendly. The process was one of the easiest I have went through is purchasing a vehicle. I would encourage others to use BMW. More

Walk-in for oil change service. Caucasian lady, short with short red nails assisted me initially only to inform me “Yes, we talk walk-ins but you have to drop your car off and come Caucasian lady, short with short red nails assisted me initially only to inform me “Yes, we talk walk-ins but you have to drop your car off and come back at 5pm”. The entire time I’m looking at the customer waiting room. Maybe it’s reserved for individuals who schedule an appt. Then the female advisor says “Well I have a technician available who can get to your car now”. She later stated “Why don’t you take your car to Sandy Sansing in Pensacola it’s closer to your job. I then replied “I don’t want to use Sandy Sansing”. I don’t know if there was egg on my face but the lady kept staring at me. I then inquired about car mats for my car. After an hour wait my car was ready and a young man took my payment. The actual service was great but customer service was condescending. I felt as though my “black dollar” wasn’t welcomed. That’s my experience and I’m sticking to it. More

They took good care of my car in short time so I’m happy with a new battery with a new battery More