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BMW of Mobile
Mobile, AL
344 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 344 reviews
August 11, 2015
Easy, Easy, Easy After e-mailing to all BMW dealers withing 600 miles radius of Houston, to my surprise, BMW of Mobile was the only one that replied, without being pre After e-mailing to all BMW dealers withing 600 miles radius of Houston, to my surprise, BMW of Mobile was the only one that replied, without being pretentious, arrogant and dismissive as a big majority of Houston and Dallas area dealers. I didn't understand how come a sales person can be dismissive and so rude when they work on commission. C'mon man! I'm not buying a Kia! Not that's something wrong with that brand. Two gents helped me in making the buying experience great in here: Brent Waldron and Paul Jones. First one on making sure that every detail of the car and the price was right, and the second one on working with my less then stellar credit. Paperwork done within one business day, send back and by day three i owned my new black 2014 335I. I wish all the sales and finance guys in my area would take some lessons form this guys in Mobile how to handle a customer and deal with any kind of personalities. No questions were unanswered regarding the vehicle purchase, financing and Brent Waldron even dropped the vehicle at one of their dealerships in New Orleans making my life so much easier! Even if i had initially been credit rejected by BMW Financial, Paul worked with them and i got a great rate as well. Would i buy another BMW form this guys? I definitely would! You guys got a customer for life! Thank you! More
by Razvan
Employees Worked With
Paul Jones, Brent Waldron
August 10, 2015
Wonderful car buying experience for this Florida girl! I was in the market for a certified used vehicle with great gas mileage and I was shopping long distance from Florida. Brent went above and beyond to I was in the market for a certified used vehicle with great gas mileage and I was shopping long distance from Florida. Brent went above and beyond to find me my Camry Hybrid. He was great to deal with--his good communication at every step of the way made it easy to shop from afar. He and Paul worked together to get everything squared away in advance, so my trip to Mobile to pick up the vehicle was smooth and easy. I have bought several new and used vehicles in my life, and I must say that my experience at BMW of Mobile was by far the best. I'd recommend them to anyone looking for a great car and great service. More
by M. Gengenbach, Crawfordville, FL
Employees Worked With
Paul in finance, Brent Waldron
July 25, 2015
Positive buying experience at BMW of Mobile I love my new BMW. This is my second BMW from your dealership. It has been a pleasure to work with Glenda White. Glenda went above and beyond in assis I love my new BMW. This is my second BMW from your dealership. It has been a pleasure to work with Glenda White. Glenda went above and beyond in assisting me with locating the perfect BMW for me. She never seemed to be in a rush and was always very polite and extremely professional. Thank you for your courtesy, Glenda, and a positive buying experience at BMW of Mobile. BL More
by BLB
Employees Worked With
Glenda White
July 01, 2015
Awesome car buying experience by an out of town buyer!!! I found a CPO certified car online with exact same package and options I was looking for at this dealership and contacted them to know more, I was soo I found a CPO certified car online with exact same package and options I was looking for at this dealership and contacted them to know more, I was soon contacted by Sonya West and from that point onward she worked with me to not only get a good deal on this car but also took care of all my need with this transaction making sure all my questions answered and concerns being addressed. Being out of town buyer around 600 miles away I wasn't sure if I am making the right decision to fly down to get this car and honestly I got more worried when I read the last 2 reviews which warned out of town buyers, but then Sonya did gave me an assurance and she did stood by her promise. She truly made this ultimate driving machine buying transaction no less than ultimate buying experience. I am glad that I did flew down and closed this deal, the car was as good as it was in the pictures and I had no complaints. Sonya not only made sure that I leave happy and satisfied but had been in regular touch since then taking feedback on my drive experience. It was also a pleasure to meet Paul in finance, he also took very good care, walked me and guided through different finance options, suggested some add-ons with no sales pressure at all. Overall I couldn't have expected anything better with this whole process. I would like to thank both Sonya and Paul for making it a pleasurable experience. More
by Gaurav
Employees Worked With
Paul, Sonya West
May 18, 2015
Out of Town Buyers Beware!!! I"ve purchased a vehicle long distance from a Ford Dealership and the service was outstanding. My experience with BMW Mobile has turned into an experi I"ve purchased a vehicle long distance from a Ford Dealership and the service was outstanding. My experience with BMW Mobile has turned into an experience that I will never forget. I have contacted Paul, McCovey and the Floor Manager without response. The vehicle was delivered to me and I certainly can't discount this. The photo of the vehicle online was quite different than the SUV I received. This mind you is a CPO vehicle . CPO means different things at this dealership. I have a only a 1 yr subscription ot BMW Assist (it doesn't work anyways). Its like the vehicle it was stripped. I don't have a cargo cover, the rims are all scrapped up, no SIRRUS radio as advised and two of the tires need to be changed already. What in the world!!!! The vehicle also needs to be detailed. That's not it...I don't have one piece of paper that notes that I bought this vehicle. The paperwork was supposed to be provided to me at delivery of the vehicle......not!! Then it was supposed to be mailed to me. Months later I don't have any paperwork and no one will return my phone calls. I have contacted BMW National and they are handling the matter now. Don't buy a vehicle from this location.........if a Ford Dealership is more ethical than a BMW dealership then there has to be something wrong. AM I driving this vehicle back to Mobile from NC to get the items needed >>.NOT!! I asked if I could return the vehicle and no answer therefore anything done to my BMW will be handled at the dealership here locally. More
by Dee Dee
Employees Worked With
Paul, Manager, McCovey
April 27, 2015
Out of Town Buyers Beware My experience with BMW of Mobile was terrible as an out of state buyer. I spent half a day working with the salesman and Director of Finance to purch My experience with BMW of Mobile was terrible as an out of state buyer. I spent half a day working with the salesman and Director of Finance to purchase a certified X3. Was told they would not accept deposit for the vehicle until a credit application was submitted. I submitted the application promptly and dealt with the Director of Finance to discuss overnighting of remaining documents to be finalized. Booked flight, rental car, and hotel to come pick up the vehicle by the date discussed. I called back next business day to review status and was informed the car was sold. No attempt was made to contact me to indicate further action was needed on my part to secure the vehicle. More
by CarShopper
Employees Worked With
Director of Finance Paul Jones, Brent Waldron
March 23, 2015
Lease of new BMW Outstanding job by Ms Glenda White, friendly, knowledgeable very easy to work with. Found the exact car we wanted. Sales manager Gregg, made sure our Outstanding job by Ms Glenda White, friendly, knowledgeable very easy to work with. Found the exact car we wanted. Sales manager Gregg, made sure our lease was completed to our satisfaction. Great help. Mr Jones in finance was also a pleasure to work with!! Overall a great experience . More
by George
Employees Worked With
Mr Jones finance Mr Gregg sales manager , Glenda White
March 02, 2015
Great place to buy a car and great service after the sales. If you want a BMW this is the place for a super experience Paul Vanderfin and great service after the sales. If you want a BMW this is the place for a super experience Paul Vanderfin More
by PWV1964
Employees Worked With
Tom Davenport and Paul Jones
December 04, 2014
Best car buying experience of my life! I have been in the customer service business for over 15 years, and when a company genuinely WOW's me, I like to let them know just how great a job th I have been in the customer service business for over 15 years, and when a company genuinely WOW's me, I like to let them know just how great a job they are doing. You all get a 5 star review from me. What astonishing customer service with attention to detail, and going above and beyond whats expected! Glenda White was my sales professional, and what a lovely and remarkable woman! Being a woman (and new mom) shopping for a vehicle, can be rather frustrating because men can be aggressive and pushy. So it was just a breath of fresh air to get a woman who could understand all my needs, and be compassionate! Glenda even stayed late to assist in the closing of the vehicle purchase and moved all of my things, from the car I was trading in, to the new car I was purchasing- including the moving and installing of my 4 month old baby girls car seat. Impeccable customer service by every single team member I came in contact with!!! I will be sure to spread the word and I will surely be back myself. Thank you for such a wonderful car buying experience More
by sarah.c.morton.9
Employees Worked With
Glenda White
November 25, 2014
worst experience, horrible customer service I thought luxury meant just that. I was wrong. every since I bought my car I had nothing but trouble. overpriced for every little thing that this car I thought luxury meant just that. I was wrong. every since I bought my car I had nothing but trouble. overpriced for every little thing that this car needed and on top of all that they are as rude as they can be!! I have been to other dealerships that treat you a 100 times nicer because they really appreciate your business, I hate that I bought my first car with them but I will make sure that next time I go take my money somewhere else!!! More
by gabyaby
Employees Worked With
josh, Becky Woodyard
