BMW of Mobile

Outstanding customer service/experience. I was looking for a compact SUV. Jeff Gogal, Sales Manager and Travis Pettway, Client Advisor, listened to what I wanted and then got me into my 2018 I was looking for a compact SUV. Jeff Gogal, Sales Manager and Travis Pettway, Client Advisor, listened to what I wanted and then got me into my 2018 X1. I LOVE this car. If you are looking for a compact SUV with a fun, sporty driving experience the X1 is a perfect match. The front wheel drive provides superior control in rain and around corners. I am small so I enjoy the comfort of the sport seats. The sun roof is fully operable and it has more head and leg room (verified by my 15 yr old son) than the Jaguar E Pace or the Land Rover Discovery Sport. The added bonus is I am getting better gas mileage than my 2012 VW Jetta. I definitely recommend Mobile BMW and the BMW brand. More

Enjoyable buying experience! I was looking for a MINI and found this dealership through their listings on TrueCar. Even though the car I wanted was gone when I got to the dealersh I was looking for a MINI and found this dealership through their listings on TrueCar. Even though the car I wanted was gone when I got to the dealership, Marcus was diligent in making sure that I was up-to-date on incoming inventory and had amazing patience while I decided which model worked best for my needs. Both he and Jeff were understanding without pressuring me like other dealerships. I will definitely be back to see Marcus for my next vehicle. More

Jaron and Jeff are the best! They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile. They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile. More

Disgruntled customer Bought my 2016 bmw z4 6 months ago. I decided to cancel the tire and wheel protection contract within a few days of purchase. The dealership has to Bought my 2016 bmw z4 6 months ago. I decided to cancel the tire and wheel protection contract within a few days of purchase. The dealership has to mail the cancellation to the safe guard people and the a check was supposed to be sent to BMW financial services they still have not received the check that was to go towards the car purchase. I have called and left messages and its all to no avail. I am out over two thousand dollars and it has been one of the most frustrating experience I have ever had with a bmw dealership. This is my 3rd bmw and I have never had any problem. If I had to do over again I would avoid this place like the plague. Buyer beware!!!! More

Maintenance I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communicati I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communication from service advisor was poor and unacceptable and they made little effort to expedite parts delivery. As far as I know the car was repaired properly. More

Car buying made easy The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the showroom were also friendly. Go by and see Travis for your next purchase. More

Great experience Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend it. More

Key Replacement Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. No need for the program charge. More

Onde more, a bar experience with service department Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfe Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfere, I was able to get the car after one hour waiting for the paperwork. It was Saturday, service was very busy but just one guy working, whereas sales department had a lot of salesman. Waiting room was full, nothing to eat, not even coffee. Noise in the vehicle has never been resolved for more than one year. Poor service. More

40,000 mile service Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The entire process was positive. More