BMW of Mobile

Maintenance I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communicati I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communication from service advisor was poor and unacceptable and they made little effort to expedite parts delivery. As far as I know the car was repaired properly. More

Car buying made easy The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the showroom were also friendly. Go by and see Travis for your next purchase. More

Great experience Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend it. More

Key Replacement Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. No need for the program charge. More

Onde more, a bar experience with service department Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfe Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfere, I was able to get the car after one hour waiting for the paperwork. It was Saturday, service was very busy but just one guy working, whereas sales department had a lot of salesman. Waiting room was full, nothing to eat, not even coffee. Noise in the vehicle has never been resolved for more than one year. Poor service. More

40,000 mile service Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The entire process was positive. More

25K Miles Service The offered on October 26 was great. My car was thoroughly checked. I really appreciate the car wash (interior and exterior). It looked so nice. Good The offered on October 26 was great. My car was thoroughly checked. I really appreciate the car wash (interior and exterior). It looked so nice. Good job. More

Excellent Service Becky at BMW of Mobile was extremely helpful. She saw me quickly and took care of my needs when my X5 was acting up. She put me in a loaner and frequ Becky at BMW of Mobile was extremely helpful. She saw me quickly and took care of my needs when my X5 was acting up. She put me in a loaner and frequently checked back with me about the status. I would definitely recommend using BMW of Mobile for future services. More

Regular Service Needs I scheduled my appointment online, got a follow up email from a customer representative confirming my appointment and was able to drop off my car in t I scheduled my appointment online, got a follow up email from a customer representative confirming my appointment and was able to drop off my car in the morning and pick it up in the afternoon after work. Very convenient! More