BMW of Minnetonka

We love our new (previously owned) Honda Pilot! Thanks Bobby Wilson for checking out the vehicle and answering my questions over the phone and showing us the vehicle! Bobby Wilson for checking out the vehicle and answering my questions over the phone and showing us the vehicle! More

Not only did BMW of Minnetonka have the perfect vehicle for my teenage daughter, but the help we received from Lars Lindstrom was fantastic. He showed a lot of patience while we evaluated our options. I for my teenage daughter, but the help we received from Lars Lindstrom was fantastic. He showed a lot of patience while we evaluated our options. I highly recommend Lars and the rest of the crew at BMW of Minnetonka. More

This was my first purchase from BMW Minnetonka and thank you to Rick Krichmar who made our transition effortless. I dealt with him the entire time while I was out of state and he had everything set up for m you to Rick Krichmar who made our transition effortless. I dealt with him the entire time while I was out of state and he had everything set up for my wife to come by and take the one we were interested in on a test drive. He went above and beyond for us. Buying cars for over 20 years and could not ask for a better, honest, sincere character then Rick Krichmar!!! Future Repeat Customer :) More

MATT LIEBIGThis was the third BMW vehicle we have MATT LIEBIG This was the third BMW vehicle we have brought from Matt Liebig. Each time, he was very professional, timely, and respectful. He took t MATT LIEBIG This was the third BMW vehicle we have brought from Matt Liebig. Each time, he was very professional, timely, and respectful. He took time to listened and understood our needs. We want to maintain this professional relationship with Matt as we have a large family. We will continue to do business with BMW Minnetonka because of Matt's quality service and expertise. We also enjoyed meeting James Moosaie, who was understanding and went out of his way to give us the best finance options. More

Chris Sommerfeld Great Salesman, guided us from the online application to the final sale. Found us exactly what we were looking for within a week (used Ford Explorer). Great Salesman, guided us from the online application to the final sale. Found us exactly what we were looking for within a week (used Ford Explorer). I could not be happier with the service. This is our second vehicle we have bought from Chris. We will not go anywhere else in the future! More

BMWX 5 purchase Rick Krichmar went to bat for me from the trading in of my old BMW , to purchasing a 2020 car! I felt totally taken care of and that he had my best in Rick Krichmar went to bat for me from the trading in of my old BMW , to purchasing a 2020 car! I felt totally taken care of and that he had my best interest in mind! He was always available for questions and thought of every detail! More

Great experience This was my third BMW purchase from BMW of Minnetonka and I continue to be extremely pleased with the customer service I get from this dealer. I worke This was my third BMW purchase from BMW of Minnetonka and I continue to be extremely pleased with the customer service I get from this dealer. I worked with Amy Mattick who did a phenomenal job in making the whole process smoothly. Would highly recommend her! More

Excellent experience! Very well organized dealership. I called the sales manager Dan to make sure I got the best sales rep he had as I was so impressed with the sales rep Very well organized dealership. I called the sales manager Dan to make sure I got the best sales rep he had as I was so impressed with the sales rep when I bought my previous BMW at a different dealership (Motorworks). He said, "I got the guy": and said Rick Krichmar. Anyone who wears an Irish Claddagh ring has got to be awesome and Rick was. Extremely helpful, know the answers and cared! My wife was very impressed! More

7.5 Weeks to make repairs. And I still dont have my car!! I really wish I were not writing this review; I wish I were praising the service department. I had the misfortune of having an accident with my 335xi I really wish I were not writing this review; I wish I were praising the service department. I had the misfortune of having an accident with my 335xi the 7th of March. I had my vehicle towed here for an estimate and the repairs. So, 7.5 weeks later I still do not have my vehicle. I tried to get updates twice last week, but call was disconnected and then I never got a call from my 2nd attempt. So, I asked my spouse to call last Friday and we found out it was finished but they were waiting for final payment from Ins Co. I waited all day for a call to let me know I can get my car, as luck would have it that did not happen. I called them again today a bit miffed and was told my service advisor was not available and that he would call back. To my surprise he did and not long after I had called. Kudos!! He informed me that they are waiting on final payment and so we went thru what they received and I what I have as well and he said they sent in another estimate last week and he called the INS co. THIS am. I informed him I need the amount and date it was sent. He did not have that info readily available. I informed him that they dropped the ball on this and that I should not have had to wait 7.5 weeks and that they need to get this taken care of ASAP. I then called the Ins Co and gave the info and they found the final estimate that they received TODAY! I am so over BMW it is not funny. I regret buying a vehicle from this place. Unfortunately, the value of my car is has steadily declined since I bought my vehicle. BMW's once stellar reputation in customer service and everything they stood for is no more and has not been for some time. BMW has lost sight and touch with their customer base. I am looking for the day when I can trade in and trade up. I just guess that the bad customer service that I have experienced with BMW trickles all the way down to the service center. Well I have had problems with this service center from the start. I had to inform them what was wrong with the head unit for my 335xi because they couldn't figure it out.. I will never make another purchase at this dealership and will never purchase another BMW again! More

just nowI am a woman that walked in with my 16 year old just now I am a woman that walked in with my 16 year old son today. I was ignored, (Watching others get asked if they needed help) looked at by man just now I am a woman that walked in with my 16 year old son today. I was ignored, (Watching others get asked if they needed help) looked at by many sales people after getting in an out of 6 different vehicles. After 23 minutes I finally went up and asked for a sales person! I finally got a sales person after I asked for help! , he came towards me and asked how he could help...... NEVER said his name or asked mine!!!!!! I stated I wanted to test drive an X5 and an X7. He said ok I’ll be back in a Minute..... he came back immediately, gave me the keys and showed me how to put it in drive and park. I TOOK THE CAR!!!!! The salesman DID NOT KNOW MY NAME, did not ask for a photo ID??? He DID NOT COME ON THE TEST DRIVE!!?!!??!? I know nothing about the 2 vehicles I drove today.... needless to say I went down the street to sears imports to get a Mercedes!!!!! Never judge a person, let alone a single female!!!!!!!! Horrible experience!!!! More