BMW of Minnetonka

So, I've been looking for a car for the past 3 months and had no luck. By far this was the best experience that I have ever had. The place was amazingly huge and incomparable to other dealerships that I have had no luck. By far this was the best experience that I have ever had. The place was amazingly huge and incomparable to other dealerships that I have been. By the way, it is a BMW dealerships. After reading the reviews on this dealership, I'd decided to push my luck here. Joe Schad was the guy that I worked with and he was amazing. He got me the deal that I couldn't get anywhere else. Again, I've been out there talking and dealing with other dealerships for the pass 3 months and it took no longer than 15 minutes after talking with Joe that I knew I was going to get the price that I wanted. Joe pulled through the next morning and everything was finalized the next day. A great experience for me personally. I might even go back and get a BMW now. Thanks "BMW of Minnetonka" and especially thanks! Joe for the awesome experience. More

My fiance and I purchased our 2010 528xi from Tom Rusch two Saturdays ago. We had come in several times to test drive and he was extremely helpful - showing us several different make and models. Never once two Saturdays ago. We had come in several times to test drive and he was extremely helpful - showing us several different make and models. Never once was he pushy or "used car-sales-man like" as some of the other posts below would state. I am mainly taking the time to write this because of the poor treatment I have recieved at other (unmentionable) luxury dealerships in the area -- who size you up based on age,clothing, gender etc. And I am young so usually do not get this treatment at dealerships (sizing up by weekend wear and young appearance is seeming to be the status quou every where else). This was just the best experience I have ever had at a dealership. We literally were treated like kings - from having coffee served to us, to having Tom go through every little bell and whistle on the car as if it were a fine piece of art - it was hands down the best experience. Aside from the class A treatment, we also recieved a really great deal on the car. Also, their $1500 cash financing deal was something I would really recommend taking advantage of while its available. i just think everyone should experience car shopping like this instead of feeling like you are being led to the guillotine when signing loan papers. More

I had a great experience working with Ed Howard, who was knowledgable, courteous and straight forward to deal with. Ed gave me a fair deal on a 2012 528xi and he went the extra mile by giving me a ride to t knowledgable, courteous and straight forward to deal with. Ed gave me a fair deal on a 2012 528xi and he went the extra mile by giving me a ride to the nearest government service center, when I realized that my license had expired (and I had been previously dropped off at the dealership). There was no sales pressure and the dealership is truly a place I look forward to coming back to. I'd highly recommend Ed and Minnetonka BMW to my friends and colleagues. More

My story actually starts about a year and half ago when I first walked into this dealership. At the time, I was coming to the end of my lease on a Lexus and was interested in trying out a BMW. I came into th first walked into this dealership. At the time, I was coming to the end of my lease on a Lexus and was interested in trying out a BMW. I came into the dealership several times and not once could I get some help. I finally emailed enough people and was connected with someone that actually helped me spend my money. Fast forward to this past Saturday. After having my lease for over a year I walked in to check out the updates on the new models. I was feeling good that maybe they will actually pay attention to me (keep in mind I am young and I don't car shop in a suit on a Saturday afternoon). Walking in not one person says anything to me. I ride the escalator up and I literally have to push through three employees standing around talking at the top; not one person offers any help. I spend the next thirty minutes looking around, with not one person helping or even offering, but they did do a good job of looking at me and then walking off. I can't believe I ever bought anything from this dealership in the first place. It is clear that their staff is judgemental, probably knowing the cost of everything, but the value of nothing. As much as I like my current car, I'm not sure I can see myself doing business with BMW again, at least not this dealership. More

Poor customer service, they did not seem like they wanted to sale the car. I walked in (single female) and I was given a third degree right from the door, the reception was poor right from the receptionist to sale the car. I walked in (single female) and I was given a third degree right from the door, the reception was poor right from the receptionist desk. I am glad i did not buy a car from this dealer. I flew to Scottsdale, AZ to buy the same car, where I received a better customer service and was more than happy to fly across country to spend my money somewhere else! More