BMW of Minnetonka

Excellent experience! Andre was really helpful! Andre was very helpful. He answered all my questions via email before I visited the dealership. When I arrived at the dealership, everyone was helpf Andre was very helpful. He answered all my questions via email before I visited the dealership. When I arrived at the dealership, everyone was helpful. There was a wait to get through the finance department due to others in front of me. Andre did a great job of checking in to make sure I did not need anything. More

Andre sales associate Andre was very helpful and made my wife's dream come true for Christmas. I did have to wait a long time a few times. I didn't like that I could only p Andre was very helpful and made my wife's dream come true for Christmas. I did have to wait a long time a few times. I didn't like that I could only put 3k on my credit card More

Awesome experience! I could not be happier with my purchase, with my sales person Craig Haggerty and Kyle the Finance Manager. People who know me, know that I am very pa I could not be happier with my purchase, with my sales person Craig Haggerty and Kyle the Finance Manager. People who know me, know that I am very particular with my car - from inside out, down to every single detail of my car. I was known to trade in a barely one year old car for the exact same model just because I was tired of the color and the placement of the cup holders. To sum it all, yes, I am picky, very picky, even with my sales person. ? I bought my first 328xi brand new from another BMW dealership 8 years ago. And I bought a 2014 CPO 328i xDrive from Craig this time. But my excitement and experience are comparable to heaven and xxxx for both time. If it was not because the other dealership had the car I wanted back then, I wouldn’t had wanted to deal with them at all. Craig and his team had totally changed my mindset on BMW dealerships. My car broke down on Saturday night and I had spent all day Sunday looking for a “decent” CPO 3 series and couldn’t really find one that I like. I was a bit panic because I was not planning to fix an 8 years old car and really wanted to buy a car by Monday, not Tuesday, Monday! Finally, I narrowed down to 3 cars that are located at BMW of Minnetonka and 2 cars at the other BMW dealership, still, without much excitement. As those are not really my type of cars if given I have more time to shop. I decided to stop by BMW of Minnetonka first and really hope I will end up buying my car there so that I don’t need to stop by somewhere else. Don’t get me wrong, I like the service department at the other dealership, just not their sales team. Craig greeted me with friendliness that you couldn’t expect from the other dealership. I showed him the stock numbers for the cars I have found on their website. The one that I really have high hope for, turn out it has some flaws that was a deal breaker to me. The other two were the type of cars I knew I would regret buying the second I sign the paperwork. We have checked out about 6 cars and still couldn’t find the one I like. Before I thought of telling Craig I might have to check out the other place, he came running and told me he might have a car that I like and meet the monthly payment I have in mind. Just like any good sales person should, he listen to my wants and needs even when I thought I was just mumbling to myself. To my surprise, he even know what I was looking for without me actually saying it. Just like he knows I am picky without me even showing it. :) The car was still in the process of detailing when he showed it to me, so I didn’t really have any expectation besides the body looks flawless, which will be a deal breaker to me IF it wasn’t. I know, it is a used car, what should I expect, right? I expect flawless. :) Long story short, I was beyond impressed when I finally got to see the car in broad day light and drove it! At that point, I wasn’t sure if I have fallen in love with that car or with Craig. It IS the car I was hoping to find and never thought I could find one in such good condition plus all the extra bells and whistles that I thought would cost an arm and a leg. Low mileage, Cold Package, Premium Package, Sport Steering wheel, Navi, spotless body with really good price! On top of that, Craig and his manager offered me a pretty good price on my trade without me doing all the negotiation. On top and on top of that, Craig took some money off the listed price without me even asked! I hate price haggling. But buying a car without doing so just doesn’t make sense. This time, I did something that totally make no sense – I didn’t haggle, I didn’t even try. I would be ashamed of myself if I did. One of the things I hate the most with buying car is the finance guy. They will try to convince you to bubble wrap your car with all the extra warranty, packages and etc etc etc. But not Kyle! He is funny and very friendly. No pressure, no sales pitch and very easy going. I don’t ever do review, have never done one, not even for bad review. But I owe this to Craig if I don’t. Thank you so much for your help, Craig! Keep up the good work!! More

An awesome experience I felt that I was not just a number. And that I was really cared for and cared about. They were very nice and did what ever it Tim to get me info th I felt that I was not just a number. And that I was really cared for and cared about. They were very nice and did what ever it Tim to get me info this vehicle. I traveled over 100 miles and I would do it again in a heart beat! More

Andre, Jim and Kyle I recently purchased a car and extended warranty from BMW of Wayzata. I received very good service and they were all accommodating. I had visited 3 I recently purchased a car and extended warranty from BMW of Wayzata. I received very good service and they were all accommodating. I had visited 3 other dealers and was offered low prices for my trade-in. One told me to sell it myself. I had what I thought was a fair price for my trade-in. I drove the car. I made an offer and they shook hand and told me it was mine. Thanks again guys More

Christian Even best contact ever. Excellent customer service I bought another BMW I love no pressure salesman. Christian is knowledgeable, personable, great personality shines thru.Totally trustworthy, love this I bought another BMW I love no pressure salesman. Christian is knowledgeable, personable, great personality shines thru.Totally trustworthy, love this guy. Bill and Chase took care of us in the prepping of the car i.e. Window tinting, taking care of the windshield that needed to be replaced and detailing the car. This has been the best experience ever. I will be back in 4 years to get my convertible Z. Christian keep us in mind. Bill if I need help I'm coming to you. More

Purchased 535i Salesman Andre was very helpful with my purchase. Very easy to work with. He was courteous and thorough. He made the purchase simple and efficient. Salesman Andre was very helpful with my purchase. Very easy to work with. He was courteous and thorough. He made the purchase simple and efficient. More

Overall great experience We were looking to replace our current vehicle with a used BMW but were not in a particular hurry and willing to keep looking until we found the right We were looking to replace our current vehicle with a used BMW but were not in a particular hurry and willing to keep looking until we found the right car. Patrick Spott was fun to work with and incredibly patient through our multiple visits and kept us informed of new arrivals that met our criteria. We eventually found what we were looking for and are very happy with our purchase. I would happily buy another car from this group in the future. More

Great people to work with We leased our second car with Matt Liebig and the service and commitment to use was fantastic. Everyone at the dealership was very friendly and profe We leased our second car with Matt Liebig and the service and commitment to use was fantastic. Everyone at the dealership was very friendly and professional. We are very happy with our experience. More

Andre is the best I set out to buy a nice upscale car for my wife and looked at what was offered by Audi, MB, and BMW. My requirements were above average fuel economy, I set out to buy a nice upscale car for my wife and looked at what was offered by Audi, MB, and BMW. My requirements were above average fuel economy, all wheel drive, safety, and a car that was certified pre-owned. The BMW 328i xdrive diesel exceeded minimum requirements. Andre Prasad was very helpful and made my wife feel comfortable with the purchase More