BMW of Meridian - Service Center

I live almost 3 hours away in Louisiana. I contacted the parts dept and was so fortunate to speak with Algin Bell parts manager. We were looking for ion lithium battery for my 2020 BMW x 5. I contacted the parts dept and was so fortunate to speak with Algin Bell parts manager. We were looking for ion lithium battery for my 2020 BMW x 5. He was so helpful, professional, and a man of his word. When we arrived to the service and parts dept everyone was so kind and helpful. We did not wait long to have battery installed. Just overall extremely pleased with this experience. I was also fortunate enough to put a face with a name(Algin). What a great guy and asked us to contact him if we ever had any parts needs. Your BMW team is great! Thanks again to Algin for going above and beyond for us! We have 3 BMW in the family currently and we plan on making another trip in the future to see if we can purchase our next BMWs from this team! More

Technical knowledge - Mr. Peter was professional and familiar with technical and industry expertise and troubleshooting issues. He was up-to-date on all product specifications Peter was professional and familiar with technical and industry expertise and troubleshooting issues. He was up-to-date on all product specifications and service usage. Tenacity - Mr. Peter can remain persistent throughout a difficult situation, a quality often overlooked but essential in customer service. Patience & Positive Attitude - Mr. Peter maintained a positive approach and delivered a positive customer service experience. Communication - Mr. Peter communicated effectively, utilizing transparent and concise language, and educated us on our vehicle's service. Active listening - Mr. Peter actively listened to my concerns about my vehicle, which made me feel heard and paved the way for a solution. Overall, Mr. Ronnie Peter's professional and excellent customer service makes us want to return. More

Not a good experience at all. They had our car for over two weeks and we never heard a word back from them. I called after two weeks and they had not even looked at our car! My hu They had our car for over two weeks and we never heard a word back from them. I called after two weeks and they had not even looked at our car! My husband called them after another week (so three weeks in) and they still hadn’t even looked at it. They said they’d call us back the following Tuesday or Wednesday with an estimate but did not. My husband called them on Friday and they said they’d call him back but didn’t. Long story short, we got our car back a month later and they did not fix anything on it. We will not be going back there again. More

Did a good job, did everything l asked them to do. Took care of a little additional task at no charge. Good people. Service manager Ronnie was chearful, knowledgeable, friendly & cordial. Took care of a little additional task at no charge. Good people. Service manager Ronnie was chearful, knowledgeable, friendly & cordial. More

I called and was told that I needed to schedule for the specific service that I needed. After being there for an hour they confirmed that indeed that specific service needed to be performed. However, by specific service that I needed. After being there for an hour they confirmed that indeed that specific service needed to be performed. However, by that time I didn't have enough time to stay the additional 2 hours for it to be completed. When I asked about rescheduling I was told that I didn't need an appointment, to just come in whenever convenient. Otherwise, I find them to be generally very friendly and helpful. More