BMW of Manhattan

Poor communication; poor staffing; poor service When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes to mind. This is the furthest thing from the When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes to mind. This is the furthest thing from the case. Worse than that, this store is DIRECTLY affiliated with Corporate, and the manufacturer. To say that they don't have their act together, would be understating the matter. I made an appointment on Thursday November 15 to have my vehicle taken in for a diagnostic service. I explained to the rep clearly that I knew the issue, but that Corporate NA required me to get an "official" diagnostic performed, in order to have the vehicle assessed for goodwill assistance, as I was about 5 months out of warranty. The girl clearly stated that it would not be an issue. I woke up at 5 am on Friday to beat the morning traffic, and still ended up driving 2.5 hrs to get to my appointment on time at 8am. My rep was Christian. He promptly asked me if I was aware that Manhattan "Does not do diagnostics on Fridays". The attitude was very rushed, as if they are turning over sales. I was told that they could get to my car by Mon-Tue. I stated that this would be fine, as long as a loaner could be provided. Again, I am being rushed with an answer "Were you not made aware that loaners will not be available for 1-2 weeks?" I asked him to speak to the service manager, who promptly offered the option of dropping me at an Enterprise rental, and pay a discounted rate. I spoke with the service manager, who basically stated that if I knew what was wrong with the vehicle, what was the need for me to be there. I took my vehicle and left. I don't care if my other two BMWs are more expensive than this one, you simply do not act so blatantly indifferent to the miscommunication that you created. I will NEVER bring my business to this dealer again. They absolutely STINK. I found a better dealer on Long Island (omitting the name, so that the post is not considered bias) More

Great experience leasing my first, but not last, BMW I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership. I worked with Sam to set up a deal I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership. I worked with Sam to set up a deal over phone/email. I had driven the X1 before, knew exactly what features I wanted, and reached out to them because they had a model that fit my needs in stock. Sam called me up, we discussed numbers, and agreed on a competative price. He then invited me and my fiancé to come in during an event they were having, which net is some free credit to the accessories store. At the same time, we put a deposit down. Oh, and somehow between when we spoke on the phone and when I came in, Sam managed to knock about $6/month off the monthly price. Then xxxx hit the fan for a little bit with a house purchase I was involves in, so I had to delay picking up the car from June to mid-July. Sam was completely understanding, reassuring me “no pressure here, the house always comes first” (that’s a direct quote from an email). Finally last Saturday we signed the paperwork, picked up our new car, and we’re treared to a quick class on the infotainment system by a genius (Daniel). Overall 5 star experience, we were treated with utmost professionalism and respect, despite hiccups that were created by our house transaction being a major annoyance and were completely not Sam’s problem. More

Stellar Customer Service - Top Notch Dealer - No Fuss Deals Living 80 miles east of this dealership and having frequented many others in between, BMW of Manhattan is by far, the best dealership I've walked into Living 80 miles east of this dealership and having frequented many others in between, BMW of Manhattan is by far, the best dealership I've walked into. Not only is their sales staff knowledgeable and friendly, they consistently give me the best deals right off the bat. Other dealers play the typical cat & mouse tactics everyone loathes but Manhattan is straight to the point and gives you a solid no-fuss deal the first time around, in true New York fashion. If you know what you want and are looking for a great deal, this is the place to go. More

Great experience with Alex Gilkis My wife and I bought our first BMW with Alex Gilkis. Alex walked us through all the nonsense of the care buying experience. We left with the car of ou My wife and I bought our first BMW with Alex Gilkis. Alex walked us through all the nonsense of the care buying experience. We left with the car of our dreams. Thanks, Alex! More

Lucas is Disgusting! Terrible experience overall! The only person who was worth noting as being overall excellent, was the client representative, Jermaine Brown. Kudos to Terrible experience overall! The only person who was worth noting as being overall excellent, was the client representative, Jermaine Brown. Kudos to you Jermaine! Now, the bad. When I went in for my appointment to purchase my BMW , it already seemed as if the Sales employee was irritated. I later found this employee was Lucas Sienkiewicz. This guy didn't want anything to do with us. I was told to come in and speak to a sales manager, for something they could've just told me over the phone. Mr.Sienkiewicz didn't even bother introducing himself or anything. He wanted nothing to do with us. Didn't ask any questions, didn't explain anything. Stubborn, rude, disgusting. Stay away, give your business to a dealership that actually cares (Tenafly, Mamaroneck, Greenwich). More

What a pain to deal with this dealersbip Lease end process has been painful. Lease end coordinator most unhelpful and dealer MIA. Wouldn’t deal with them again and markedly harder to work w Lease end process has been painful. Lease end coordinator most unhelpful and dealer MIA. Wouldn’t deal with them again and markedly harder to work with than Audi of Manhattan and BMW of Bridgeport as a reference point. More

Manny is amazing Manny Antunes helped us purchase our first BMW. We went in not knowing much about the car we wanted. Manny was there, describing every small detail of Manny Antunes helped us purchase our first BMW. We went in not knowing much about the car we wanted. Manny was there, describing every small detail of the car. He was talking about the pros AND cons of the car. He was incredible, helping us every step of the way. I really recommend him if you have the option to choose. More

Lucas is the only dealer you need When it comes to knowing the product no one tops Lucas Sienkiewicz. I highly recommend you ask for him. He has sold me 4 BMWs and I followed him to t When it comes to knowing the product no one tops Lucas Sienkiewicz. I highly recommend you ask for him. He has sold me 4 BMWs and I followed him to this dealership. He is the best! More

First time service Wasn't sure what to expect at first given the way some businesses are driven these days, but for a first impression I was very satisfied Wasn't sure what to expect at first given the way some businesses are driven these days, but for a first impression I was very satisfied Everything went seemlessly smooth from start to finish with the help of service advisor Denise Lopes which I thank for doing a great job in a short time frame Cheers More

Excellent BMW showroom and Great Sales person My Salesperson Phil gave us details about 2017 and 2018 BMW 3 and 5 series. He was very patient in answering all our questions and gave us a very good My Salesperson Phil gave us details about 2017 and 2018 BMW 3 and 5 series. He was very patient in answering all our questions and gave us a very good deal. More