BMW of Manhattan

Our experience at Manhattan BMW was not a great one, sorry to say. When you go into a place to buy something you wish for a nice sales person. I cannot say that it was a bad sales person but definetely sorry to say. When you go into a place to buy something you wish for a nice sales person. I cannot say that it was a bad sales person but definetely not a friendly one. He showed us he did not care if we buy or not. We were not given options, only "IT IS WHAT IT IS" - if you buy a convertible car now this is what you pay for, you should wait until winter to get a deal---i mean, what sales person says that??? We went to buy a new 1 series convertible. We waited a while for a sales person to come and see us in the first place and then the entire experience was a mess. Maybe he was having a bad day, not sure, but we ended up feeling like he does not care if we buy or not. We left. We ended up going to Hassel BMW the next day and the service there is AMAZING. They are friendly, nice, helpfull, they give you choises, work with you, and we eneded up buying a 3 series BMW convertible at an amazing price. We are happy with our purchase and we loved Hassel BMW--we recommend them 100%!!!! I had to rate this Manhattan location as poor service as this is what we got, sorry!!! I would definetely not go back to Manhattan BMW. More

My husband and I recently visited BMW of Manhattan to shop around for a new car. We met up with Adrian Turek, who exceeded our expectations when it came to making it an enjoyable experience. He showed shop around for a new car. We met up with Adrian Turek, who exceeded our expectations when it came to making it an enjoyable experience. He showed us a wide range of cars, explaining what would best fit our needs for a family of three. We were undecided between an X5 and X6. Adrian took the time to go over both, reviewing various options and comparing both models. The whole experience was easy and fun. Best salesperson we have worked with...his enthusiasm, expertise and friendly approach was well worth the drive to Manhattan from NJ. No local dealership could compare to the service and treatment we received. Thanks again Adrian. We can't wait to pick up our X6! More

I recently purchased a BMW 2011 X5 and was helped by Adrian Turek. He provided excellent service and was extremely professional in all aspects of the transaction. I look forward to working again with Adrian Turek. He provided excellent service and was extremely professional in all aspects of the transaction. I look forward to working again with Manhattan BMW in the near future and would highly recommend to others. More

Although we did not lease our BMW from this dealership, Rich Isaac was happy to assist us with scheduling our service appointment. Rich and everyone at the dealership was professional, knowledgeable and ex Rich Isaac was happy to assist us with scheduling our service appointment. Rich and everyone at the dealership was professional, knowledgeable and extremely courteous. When our lease is up next year, we plan on leasing our next vehicle from BMW of Manhattan. More

Milan Milosevic was very trustworthy, and sincere as I began researching the purchase of my BMW. I went in to BMW of Manhattan with very limited knowledge, and Milan took the time to go through various m began researching the purchase of my BMW. I went in to BMW of Manhattan with very limited knowledge, and Milan took the time to go through various models, and specifications with me at length. As it was my first visit, he politely answered all my questions while I did not feel pressured in any way. Milan called me one weekend with details about a specific BMW that met my specifications in my price range. Based on this call, I wound up purchasing a pre-owned BMW over a lesser quality model that I would have otherwise purchased. When picking my newly purchased BMW, Milan spent more time than I would have otherwise expected in walking me through all the features in great detail. I left the dealership feeling content, and very well informed on my purchase. I thank Milan for his time, perseverance, and most of all, his professionalism in helping me to make a very well informed investment decision. Milan comes very highly recommended by me based on my experience. More

Work with Adrian Turek. He was the best car sales associate I have ever dealt with. He is very passionate about the cars he sells and goes the extra mile. I was lucky to find him and will continue associate I have ever dealt with. He is very passionate about the cars he sells and goes the extra mile. I was lucky to find him and will continue to buy from him. Very easy process from start to finish. I left bmw about 2 years ago and went to audi but I'm so happy I came back. He really made sure I got the right car and I was pleased that I went with the options he suggested. Continue the good work! More

Birgit was very very helpful, pleasant, patient and kind. I only went to the dealer to look around. I didn't expect to buy anything. But! with her help once she saw we were interested we purchased and came I only went to the dealer to look around. I didn't expect to buy anything. But! with her help once she saw we were interested we purchased and came home the same day with a Certified pre-owned 2007 X5. We are so happy to have met her. And what a special person she is as well. More

I have never been happy with the level of customer service I experienced when my car was due for service, until now. Art Fenton is the best service advisor I have ever had the pleasure to work with. H service I experienced when my car was due for service, until now. Art Fenton is the best service advisor I have ever had the pleasure to work with. He not only meet my expectations he exceeded them. He made me feel like a valued customer and he cared for my car as if it was his own. More

Car and price were great, but even better was customer service: After I bought my preowned 335 and noticed one of the tires was leaking air a week or so later my client advisor (aka salesmen) Craig Sussne service: After I bought my preowned 335 and noticed one of the tires was leaking air a week or so later my client advisor (aka salesmen) Craig Sussner agreed to take care of it even though tires are explicitly NOT covered by warrantee (new or pre-owned). Precisely the response you'd expect from a responsible dealership. More

Peter was courteous, knowledgeable, and very helpful in selecting a BMW. He explained in detail the features, how to use the navigation system, backup guidance camera, and satellite radio. Before purchasin selecting a BMW. He explained in detail the features, how to use the navigation system, backup guidance camera, and satellite radio. Before purchasing we went for a test drive and were sold. I am enjoying my X5 now, thanks to Peter. More