BMW of Manhattan

I was approached in a very friendly and non agressive way. I never felt like the sales person was trying to sell me anything. I had the impression he was advising me. When I received my vehicle he went way. I never felt like the sales person was trying to sell me anything. I had the impression he was advising me. When I received my vehicle he went out of his way to explain various features i nside the car and helped me wit the installation of my baby seat as well as the blue tooth. I am planning to go back to BMW for anothet car soon. I highly recommend Tom Twomey to anyone. More

I purchased a used Harley Davidson motorcycle with 3,000 miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get there to find a motorcycle that is rusty, scratched, and has dents. The motor paint was flaking as well. Live and learn, but I wouldn't recommend buying a stick of gum from BMW of Manhattan! More

Was recently in the market for a BMW 5 Series. Had the pleasure of dealing with Ricardo Rodrigues. Ricardo was extremely knowledgeable about BMW's and the automobile market overall. The experience at BMW pleasure of dealing with Ricardo Rodrigues. Ricardo was extremely knowledgeable about BMW's and the automobile market overall. The experience at BMW of Manhattan was completely different from any other experience I had previously at other BMW dealerships. From the minute you walked in the door the atmosphere was very relaxed & the people there friendly and not pushy at all. Ricardo took the time to explain the different options that were available and in my opinion went above and beyond. While circumstances arose where I was unable to purchase the vehicle, I would recommend anyone looking to purchase a BMW to see Ricardo at BMW of Manhattan....It is worth the trip into the city. More

Worked with Adrian Turek - he was the best. A big help who knew just what we were looking for. I would highly recommend him to others. who knew just what we were looking for. I would highly recommend him to others. More

By far the worst BMW Service ever from the service department to the individuals who work there. Ever since dropping off my vehicle to be serviced at this location it was a WASTE of time and MONEY (w department to the individuals who work there. Ever since dropping off my vehicle to be serviced at this location it was a WASTE of time and MONEY (what is the 4yrs/50 miles warranty good for??!). In all, Jeff Cicero is the worst Service Advisor, he makes excuses each time you call him, beats around the bush and doesn't care about you. The service department damages your car when returned when it was clearly in immaculate condition brought in, "magically makes parts on your vehicle stop working when it was working perfectly fine", doesn't get the job done right the first time with going back and forth and DOES NOT, I REPEAT DOES NOT GIVE YOU A BMW LOANER in exchange when your car is abused from this dealership or with having a warranty on your vehicle. I don’t want a crappy rent-a-car. I bought a BMW for a reason and don’t want to drive around in a beat up Chevy. If I wanted a Chevy, I would have gone out and bought one instead. On top of that, although I was contacted from the head Service Advisor (Sal Rubino), dealt with other Senior Advisors supposedly (Jai Ho) about my issues, don’t waste your time and breathe on them because they’re a bunch of degenerates who quite frankly don't value you or your time as a customer and they all put on a show and act the same. As for the staff, from being checked out too waiting for your vehicle, is absolutely horrible. Personally this is my .02 cents and experience from this dealership and hope whoever is reading this right now experiences better. But I warn those ahead of time to stay away from BMW of Manhattan’s sales and especially service department. More

The price that I paid for the vehicle was very fair. Service is top notch and loaners are available when an appointment is made. The dealership is located centrally, and is very accommodating. The t Service is top notch and loaners are available when an appointment is made. The dealership is located centrally, and is very accommodating. The team is very professional. More

Let's face it. There is nothing abominable about BMW of Manhattan, it would probably rate quite acceptably if it catered to Yugos, Ladas or other clunkers... Only the fact that it constitutes the only bad Manhattan, it would probably rate quite acceptably if it catered to Yugos, Ladas or other clunkers... Only the fact that it constitutes the only bad tooth in BMW's otherwise perfect mouth makes it remarkable. I can cope with a yearly visit to get my NY State inspection sticker, which is what I just did on a new car intentionally ordered in NJ, but I would not dream of buying anything else there. You are a number and made to feel like one. The representative who picks-up your car has no name, or it just look like it. You get your car back 2 hours later after waiting in line to pay your small bill and waiting again for 20 minutes for the car to show up. They are supposed to call you on your cellphone when the car is ready, but it has not happened once in 14 years. Meanwhile, the "customer lounge" looks and feels like the inside of an elevator, your question whether wi-fi is available while you wait is met with shrugs or outright lies ("Yes, but it does not work today due to construction"), your then request to use a computer is firmly turned down I have had better service and friendliness at airport check-in bag drops. Then again, customers not used to the normal BMW attitude and service might find the experience not so terrible. More

This dealership is pathetic. I've been there twice and both times they screwed me. The first time they wanted to charge $130 to diagnose every tiny issue I wanted them to look at. I took my car back and both times they screwed me. The first time they wanted to charge $130 to diagnose every tiny issue I wanted them to look at. I took my car back and left. The next time they were replacing tires and an airbag. I've now been waiting nearly 3 weeks for work that should take 2 hours tops. They can't manage to order tires and get them in. The place is like a giant factory and they can't keep track of what's going on with any car. Everything about their operation is pathetic and unorganized. Since I had to put in an employee name, I should note that Jeff Cicero called me regularly and apologized. However, every time he called he had a different excuse for why nothing was getting done on my car. I honestly believe that he was embarrassed by how long everything was taking, but clearly he wasn't the one truly overseeing the repairs. This all goes back to the fact that this place is all about quantity over quality. More

I have nothing but good things to say about Adrian Turek. From the purchase to delivery of the vehicle, Adrian was patient, extremely courteous, and provided prompt and reliable service. He was never unrespo From the purchase to delivery of the vehicle, Adrian was patient, extremely courteous, and provided prompt and reliable service. He was never unresponsive or overbearing, just all in all a great salesperson. I would recommend Adrian without any hesitation! More

This is my second time dealing with Phil and frankly in my experience with BMW, he is the only individual that actually attempted to resolve concerns. He has been forthcoming, responsive and on point in al my experience with BMW, he is the only individual that actually attempted to resolve concerns. He has been forthcoming, responsive and on point in all my dealings. He is a good reason why I elected to go for the BMW for the second time and will recommend him. More