BMW of Manhattan

While walking into a BMW dealership all over the USA (and elsewhere) is usually pure joy, it seems to me that this is the only BMW location managed by Hyundai: It has been in works for years, facilities elsewhere) is usually pure joy, it seems to me that this is the only BMW location managed by Hyundai: It has been in works for years, facilities are bare and minimum, still diminishing each year I visit (strictly for NYS yearly inspection as I would not dream of buying a pencil there). Although they ask for your cellphone number in order to advise you that the car is ready, I still have to receive one of those calls. This time, the icing on the cake was that an employee monopolized for 20 minutes (I checked) the use of the one only men's toilet... and finally walked out of it with a magazine. Questions as to whether your car is ready are answered with the standard "It is just being brought down from the car wash", which means nothing as you get the exact same reply 20 minutes later. THEN you get your paperwork and pay facing a sign telling you that cars will take 30 to 40 minutes to be brought, "due to construction". The warning is accurate. As I live in Manhattan but buy my cars in NJ (the excellent Prestige BMW) and have to do the yearly inspection in NYS, I am now planning to make future trips to Long Island just to avoid BMW of Manhattan. More

Did this dealership get all their friends and relatives to put reviews up? This is widely known to be the most expensive dealership in the area and their service is ultra poor. There is a month's wait for to put reviews up? This is widely known to be the most expensive dealership in the area and their service is ultra poor. There is a month's wait for a loaner and they keep the car for days for simple fixes (which is probably why they never have loaners). I would suggest avoiding this place if you can for either sales or service. I mean, unless you like being overcharged and your time being wasted. More

Birgit was amazing to work with and provided excellent customer service at every turn. She truly made our buying experience seamless and fun. We will definitely be repeat customers at the Certified Preown customer service at every turn. She truly made our buying experience seamless and fun. We will definitely be repeat customers at the Certified Preowned BMW of Manhattan. More

It was time to get my first BMW, so after a lot of online research, I decided to complete the e-form to request a test drive of the model I was interested in. I was impressed that I was contacted back by BMW research, I decided to complete the e-form to request a test drive of the model I was interested in. I was impressed that I was contacted back by BMW, within the hour of completing the e-form and after a brief phone call for more details, I was scheduled for a test drive the very next morning with the Client Advisor, Ricardo Rodrigues. The next morning I was there at BMW of Manhattan (57th street) at the agreed time ready for that test drive. Since the very first interaction with Ricardo, he demonstrated begin very knowledgeable about the make and model, and also exhibited excellent interpersonal skills which made the whole decision making process a lot easier. At no moment did I feel any pressure to make a decision, but just the confidence that I was getting balanced information from Ricardo which ultimately would help me decide appropriately. I decided to lease the car and was guided thru the correspondent paperwork process, also in a very efficient way. I picked-up my car the very next day and Ricardo took ample time to make sure I understood the basics of the car and other useful information before I drove off. Ricardo has also kindly followed up over the phone. The experience at this dealer has been excellent! More

This is my fourth new car purchase from BMW of Manhattan. They have always been good but this time I had the best experience ever thanks to Adrian Turek. He is the man to talk to about a new BMW. They have always been good but this time I had the best experience ever thanks to Adrian Turek. He is the man to talk to about a new BMW. More

Fantastic buying experience. Birgit was an absolute pleasure to work with. She knew the cars like the back of her hand and she was able to get me in and out in no time. I highly recommend. pleasure to work with. She knew the cars like the back of her hand and she was able to get me in and out in no time. I highly recommend. More

I walked into BMW of manhattan after having been to at least 4 other BMW dealerships. Other than Rallye BMW and BMW of Manhattan, I was not impressed. Adrian was assigned to me and was extremely knowledga least 4 other BMW dealerships. Other than Rallye BMW and BMW of Manhattan, I was not impressed. Adrian was assigned to me and was extremely knowledgable. I really enjoyed the fact that he wasn't pushy or "salesy" Because of that my experience leasing the 328i convertible was a pleasant one. He was very honest as to what he suggested what packages to get with the car. It seemed almost as if a friend was guiding me and my family through the sales process. I could tell he understood the idea that by making my experience a pleasant one, I will return to him for another car when my lease is up, which is what I was looking for. The dealership, although under construction was very clean and displayed some amazing vehicles. My experience with Adrian was A+ More

I had a wonderful experience in your dealership. It had been over 9 years since I purchased my last 7 series and to my surprise the same gentleman was working there. Rich Isaac came right over to me and r been over 9 years since I purchased my last 7 series and to my surprise the same gentleman was working there. Rich Isaac came right over to me and remembering my name said Hi Thane how have you been. From that moment he made my purchase of my new 7 a joy. This is exactly what an experience at a car dealership should be like. Whether you spend 20k or 200k this experience will command loyalty. Thank you, Thane Gevas More

My wife and I worked with Adrian Turek to learn more about the BMW x3. To give you perspective, we looked at over half a dozen others competitive cars and therefore worked with over a dozen sales repre about the BMW x3. To give you perspective, we looked at over half a dozen others competitive cars and therefore worked with over a dozen sales representatives. We are so elated with the service from Adrian. He was far and away the most knowledgeable, friendly and responsive individual we worked with. Fortunately, we happened to also love the x3 so it was a perfect match. We would HIGHLY recommend anyone interested in any BMW to work with Adrian. I believe he has been there for 11 or more years and he really knows everything about everything. He never pressured us at all, he patiently explained everything about the car, walked us through all of our options and really created the best car purchasing/leasing experience possible. We are already excited about getting our second car and can't wait to work with Adrian and BMW of Manhattan. Thanks again. Jason P. More

Over the last 5 years I had to purchase two cars without seeing them. I was out of the country. On both occasions I had the opportunity to work with Birgit. She has been the most wonderful person to buy seeing them. I was out of the country. On both occasions I had the opportunity to work with Birgit. She has been the most wonderful person to buy a car from. She really knows her cars. But most importantly, she is a great communicator. All my calls, texts, e mails have always been responded to. She makes me feel important and i know she really cares. Both cars exceeded my expectations. I believe that happened because Birgit understood what i wanted and went out of her way to make sure I would get it. She is truly a professional who knows how to listen with sincerity. And I appreciate that. i will always car Birgit when I need a car. More