BMW of Manhattan

When my 2008 BMW 328xi became disabled, my first reaction was to have it towed to the dealership. Just for context, the lights, power windows, horn, radio, and heating system were functioning but the engine was to have it towed to the dealership. Just for context, the lights, power windows, horn, radio, and heating system were functioning but the engine wasn't turning over. Christian Nguyen, the service advisor, had encouraged me to bring it to the dealership and he even coached me into writing an e-mail asking for "assistance" to cover the cost of the repairs- which I did, thinking he was truly trying to enhance my customer experience. I did know that bringing my car to the dealer would likely result in higher cost of repairs than if I took it elsewhere but I negotiated the decision by reminding myself that I own a high-end vehicle that requires the best service and that was something I knew upon purchase. However, it was very surprising to me when I was told that my car needed two things: 1. a battery, since my battery "failed load test," which was priced at $700 and 2. a starter, since my existing starter was "faulty," which was priced at $1,600. I checked the market price for that area and those parts using myCarfax and I became suspicious of the invoice I received. It was substantially higher. I opted to have my car towed to a trusted mechanic of my grandfather who confirmed that I DID need a starter but certainly not a battery. He performed the "load test" in front of me and sure enough, my battery was fine (my battery was replaced in Aug 2012 when I purchased the car). He also charged me less than $600 to replace the starter. Not only do I want others to know of my experience with BMW of Manhattan, but I also want people to know that Christian Nguyen will stand behind a lie. He attempted to align his self with me- coaching me into writing a letter asking for service, telling me he would negotiate with his manager a lower price for me- only for me to find out that I NEVER NEEDED A $700 REPAIR THAT HE QUOTED. The verbiage of the invoice DID say "recommended" repairs, which I'm sure he and BMW of Manhattan will cowardly try to hide behind, but a few lines after that, it also stated that the battery and the starter were needed in order to get the car "running" so they could further assess for other potential repair needs. In no uncertain terms is this behavior absolutely reprehensible, predatory, and damaging to the integrity of the dealership. On top of the faulty information, the dealership also charged me $133 to DIAGNOSE the issue. I will be making a claim for a refund on the grounds that the diagnosis of the battery was incorrect. No I am not naive- I do know that dealers LIE. But the common understanding that they do, does not excuse the behavior...especially when you get caught lying. I am writing reviews wherever I can and I will also be filing complaints. Please stay clear of this dealership and of this service advisor. More

Michael O'Hara was professional, and courteous. I highly recommend doing business with him at Manhattan BMW. Hw worked to get me the best deal possible for my car. highly recommend doing business with him at Manhattan BMW. Hw worked to get me the best deal possible for my car. More

I have been a customer of Ricardo Rodrigues at BMW Manhattan for many years and have always received excellent service and assistance in getting the right car at the right price. Alvin Allen Manhattan for many years and have always received excellent service and assistance in getting the right car at the right price. Alvin Allen More

Adrian made the leasing experience enjoyable, simple, efficient and a pleasure. I would highly recommend him to any and all my friends who many be looking to purchase and or lease a BMW. His patience a efficient and a pleasure. I would highly recommend him to any and all my friends who many be looking to purchase and or lease a BMW. His patience and expertise in explaining the functions of the car were extremely helpful. He is an asset to BMW. I wish all transactions were as enjoyable as this one was. More

Purchasing my third X5 only happened because of Adrian Turek. He has made my experience with BMW of Manhattan very satisfactory. He was thoughtful, patient, knowledgable, reassuring and attentive. No q Turek. He has made my experience with BMW of Manhattan very satisfactory. He was thoughtful, patient, knowledgable, reassuring and attentive. No question was too insignificant or could not be answered. He knows his cars and was able to guide me according to my needs and means. His customer service skills are next to none. The purchasing process was seamless. More

For the record... Based on my previous experiences with car dealers, if you ever said to me that I would recommend a car salesman to anyone, I would have called you crazy. But here I find myself today, all car dealers, if you ever said to me that I would recommend a car salesman to anyone, I would have called you crazy. But here I find myself today, all in credit to a wonderful experience with Jean-Paul Charvet and the wonderful people at BMW of Manhattan. Me? A difficult costumer has been through some crappy car buying negotiations in the past. My wife? A stickler for budgets and finances, but who like me, has suffered the consequences of uneducated deals. Jean-Paul? A "different" car sales professional. Understanding, patient and most importantly, believe it or not, honest. Jean is the perfect person to buy a car from if you don't want to be pressured into buying. He will take your needs into consideration and will work to make sure you have the best deal possible. (A grade) experience. Highly recommended! More

This was my first purchase at BMW of Manhattan. BMW's CPO program is fantastic. The price was extremely competitive. The car looks and feels brand new even though it is a CPO. The experience at BMW's CPO program is fantastic. The price was extremely competitive. The car looks and feels brand new even though it is a CPO. The experience at the dealer was very good and Birgit Allen did a fantastic job getting the deal done. I am very pleased all around which is nice to say particularly when buying a used car. More

Don't Leave Your Loose Change!!!! — I had the horrible experience of taking my car to BMW of Manhattan service department. They kept my vehicle for a whole week and only changed the battery. I co horrible experience of taking my car to BMW of Manhattan service department. They kept my vehicle for a whole week and only changed the battery. I could never get in touch with Bobby Erwin who was the service advisor. He even told me he was going to send me an email, because he was leaving the dealership in 15 mins. I made a surprise visit and he was standing around joking with his friends (and I was waiting for the email). They charge you $165 per item to basically repeat what you have already told them was wrong with the vehicle. A total waste of time and money. I would NOT ever recommend nor return to their service department. They even went as far as to steal $15 worth of change out of my ashtray and left two dimes. That is an example of their trifling business practices. When you first get there, they rush you into signing a form stating you have removed all your valuables from the car. Who would think they would be as low as to steal loose change. By the way, their labor rates are marked up higher than other BMW service departments in the area. More

Ricardo Rodrigues is hands down the best Client Advisor that I've ever worked with at any car dealership, including BMW. I've leased three cars from him and cannot say enough good things about him. R that I've ever worked with at any car dealership, including BMW. I've leased three cars from him and cannot say enough good things about him. Ricardo epitomizes everything that the BMW brand stands for. He is extremely knowledgeable about every aspect of the cars, easy to work with, unbelievably polite and very, very nice. He always manages to find a car that exactly matches my specifications and handles every last detail involved in the transaction, so I don't need to worry about missing anything. He always devotes plenty of time to explaining the new features and making sure that I understand them. He responds quickly to emails and voicemails, even on the weekends. He alway stops by to say hello when my car is in for its annual service, and he never forgets my birthday. Ricardo should be the go to guy for anyone who wants best in class advice and service at BMW of Manhattan. More

me and my husband are a very wishy-washy-decision-maker types. so when it comes to a car, which we know we will be driving for quite a bit, the bar was even higher on the wish and wash process. adrian tur types. so when it comes to a car, which we know we will be driving for quite a bit, the bar was even higher on the wish and wash process. adrian turek broke the mold (after 4th wash). by being so quiet and lets you think you are making a decision, not pushing for any particular model, yet informative on any, we came to a decision that one visit. adrian aside from selling the car we want, went all out to find the exact fit, on the same day. he returns each call within the hour, without a miss, follows thru till the car is ready for delivery..the piece de resistance, once he is walking you thru your brand new car, he rhapsodizes on the details, each function never too boring, and had i more time, he could have easily given me another hour just on the virtues of the heated steering wheel and seats! obviously aside from selling, he really like bmw s, period!.. a pleasant experience and will check him out again came time to change! More