BMW of Manhattan

Great staff, awesome customer service! Picked up an X7 M50i and had the best experience. The whole crew from Jason Moy to Rich Isaac even the CEO Joel Nash came out to greet our family, The Picked up an X7 M50i and had the best experience. The whole crew from Jason Moy to Rich Isaac even the CEO Joel Nash came out to greet our family, They gave a few gifts to the kids to keep them occupied while we learned the new car. All in all, in and out in about an hour--smiles on everyones faces. Thanks BMW of Manhattan! More

Renew Lease for 2020 Mike Kelly sales excellent client advisor.in advising me on new terms of new lease.. He explained with expertise the deal on the new lease and the col Mike Kelly sales excellent client advisor.in advising me on new terms of new lease.. He explained with expertise the deal on the new lease and the color I selected. More

Disrespect and discrimination. My son called and after getting a manager's approval, made an appt. to test drive a M5. After waiting a bit, we were escorted to see the car/s and tol My son called and after getting a manager's approval, made an appt. to test drive a M5. After waiting a bit, we were escorted to see the car/s and told they usually didn't do test drives on M5, etc. Alex the salesman made a copy of my Driver's License, was going to talk to the manager about the appt. and excused himself since he was booked for 3 other appts but someone else was going to be sent to work with us... Half an hour later no manager but a salesman they dug out from "storage" who repeated the story of no test driving offered for the M5 cars but was going to check with the manager, etc.More wait for nothing...We left an hour later.. DO THEY EXPECT PEOPLE TO BUY A $120,000.- CAR WITHOUT TEST DRIVING IT ? Were we treated that badly because of our appearance ? More

Alex Gilkis is the best salesman I have ever dealt with. I have leased five cars from him and have always been extremely satisfied and will always use him I have leased five cars from him and have always been extremely satisfied and will always use him More

They damage your car, it’s your fault I recently moved and was in search for a new service center for the several BMWs my family possess. I brought my car here, all seemed good at first, I I recently moved and was in search for a new service center for the several BMWs my family possess. I brought my car here, all seemed good at first, I took pictures of it before leaving it because I’m very particular and meticulous with my cars. I take great care of them and do the best I can to keep them in great shape. They turned my vehicle tracking feature off after being in possession of my car, which is shady. I come back to pick the car up and there’s a very obvious curbed chunk missing from my rear wheel. I bring this up with the advisors (David) and the managers (Joe Rocker) and they all try to spin it off that the car came in like that. I show them photo evidence of the car sitting in their own service drive without any damage to the wheels and they try to shrug it off. Not offering any way to fix it, claiming that it was my fault the wheel was damaged. They were extremely unhelpful and appeared uninterested in trying to come to a solution. After finally dragging a way to fix it out of them, they want me to pay for the damages caused under their supervision! More

Sleezy slimy car salesman My title sums up my experience. Not truthful. In fact they wouldn’t know the truth if it hit them in the face . I sleep well at night - these dealers My title sums up my experience. Not truthful. In fact they wouldn’t know the truth if it hit them in the face . I sleep well at night - these dealers don’t.! Awful experience at Manhattan BMW. More

Great value and service BMW of Manhattan provide a truly a fantastic experience in buying my new car. They were able to help me customize the vehicle to exactly what I wante BMW of Manhattan provide a truly a fantastic experience in buying my new car. They were able to help me customize the vehicle to exactly what I wanted and provided fantastic response time and service from the beginning. Highly recommend More

Service Department does not care about customers I will never again visit this facility for any type of new car purchase or service. Needed urgent help with my X5. Call my adviser Zach and left h I will never again visit this facility for any type of new car purchase or service. Needed urgent help with my X5. Call my adviser Zach and left him a voicemail because he never answered his phone. He never bothered to call me back after 3 days. The same day I emailed his boss Jason Joa to hopefully get some help from him, never heard back from him either. Always had problems with this service department but kept on hoping it will improve, never did! Never coming to this place again. Worst customer service ever! More

Typical shady "car salesman" experience here. I decided to assume a lease. I am out of state and arranged to have it inspected by BMW of Manhattan. The inspection report did not list any damages a I decided to assume a lease. I am out of state and arranged to have it inspected by BMW of Manhattan. The inspection report did not list any damages and decided to proceed and have it shipped. Once arrived the problems began. There was a vicious shake when driven. Hoping the wheels simply needed re balanced, I took it to my local BMW dealership. All 4 wheels were cracked. 3 of the 4 were repaired prior with such poor workmanship they could not be fixed. I contacted BMW of Manhattan and ROBERTO FELIZARDO stated the previous owner must have changed the wheels after inspection. Translation: "Idiot, buyer beware" I elected to elevate the poor "lease turn in inspection" issue to the general manager, Joseph Rocker. After many, many attempts via phone, emails and certified letter there was no response. Bottom line: The previous owner ripped me off and BMW of Manhattan does not provide a thorough inspection nor do they back their services. The fix cost me over $1800.00 so I'm not penalized for someone else's damage at lease turn in. They are not through and will ignore you after they get paid. Shop elsewhere, typical shady "car salesman" experience here. More

Whatever you do... do not take your car here Where do I begin? This dealership is near my job and they have 7am appointments which makes it ideal since I can drop my vehicle and pick it up. But, Where do I begin? This dealership is near my job and they have 7am appointments which makes it ideal since I can drop my vehicle and pick it up. But, as you’re reading my review realize there’s a very good reason this dealership ALWAYS have available appointments when nearby dealerships have none. They’re extremely incompetent here and purposely manipulate your vehicle to ensure you come back for their recommended services. This review is long overdue since every single time I come here I encounter an issue far worse than what I came for. This time I come for an oil change and the coolant needs to be refilled as well. I drop my vehicle off and at the end of the day the oil change and coolant was supposedly done. My service advisor Glenn Bourke stated there’s an issue with my sensor and that the part is currently out of stock but let him know if I want to fix the issue and he will order the part. He mentioned besides that there’s no real issues with my vehicle. Fast forward a day later after service I’m driving and my vehicle stops at the light and my vehicle will not cut on. Imagine being stuck in the middle of nowhere having to get towed a day later. No one mentioned that the sensor issue would cause my car not to run. If that was the case I would’ve left my car there until the piece was ordered. But, that’s just another day of being a BMW Manhattan Service Center Customer. I can guarantee they will screw you royally. I have had enough I am sick of their bait and switch. This isn’t the first time it’s happened 5 months ago I came in for maintenance including service and the moron service advisor James Cathers told me my vehicle didn’t need Oil it needed other services which totaled about $650. The minute I get home my oil light comes on. I go to the dealership the next day and the James isn’t even there. Instead a service technician added oil for me. He must be well aware of the bull his place of employment puts their customers through. Til this day I have no clue what I paid $650 for. More