BMW of Manhattan

BEYOND REASONABLE WAIT TIME FOR REPAIRS My car was sent here after fire damage from a faulty wire near the battery damaged the car. This was back in September 2014. We are now over 6 MONTHS My car was sent here after fire damage from a faulty wire near the battery damaged the car. This was back in September 2014. We are now over 6 MONTHS since the accident, and I have no car in my possession. Every time I have been told a deadline, or a possible date, it is somehow pushed back 2 or 3 weeks due to "new damage discovered", or "waiting on additional parts to come in." To add to this, there has been a complete breakdown of communication on the end of Joe Rocker and Jim Read, who I have to reach out to daily/weekly to find out the status of my car. This has been nightmare over 6 months, and I have been told by the dealership they are not willing to aid with assistance for my lease payments, and have not extended any help in a BMW loaner since the incident. In fact, the manager ( Joe Rocker) suggested contacting Avis Rental for a loaner vehicle and working with insurance to cover it. Seeing as how my policy is only covered for 30 days rental, I am glad I did not do that ( again, this has been over 6 months now). This experience has pushed me away from BMW for the lack of concern/help during this situation, and certainly from BMW Manhattan for their lack of communication/effort. As with anyone who owns a BMW, I expected better and I am disgusted with the service so far. More

Delays, Wrong info, Car not fixed properly My bad experience: The service advisor (I use that term loosely since he rarely gave me any level of customer service) did not ever contact me proacti My bad experience: The service advisor (I use that term loosely since he rarely gave me any level of customer service) did not ever contact me proactively. Vehicle problem was mis-diagnosed. They kept pushing out the date the car would be ready. they had to order in another new part to match the replacement part. Car returned not fixed. Fri 2:30pm -- My car was towed to BMW Manhattan after it completely died on the highway. No car rental was offered until they diagnose the car. Sat -- they tell me it needs a fuel and oil change. I show them the receipt showing that was done 6 months prior at BMW. They have no explanation for their diagnosis. Tues -- they finally diagnose and and determine it it's a dead battery (not covered) and a bad fuel pump (under warranty). They can't explain if the battery had caused the problem or if it was a result of the fuel pump failing. Says the fuel pump was ordered in the morning. Cannot tell me when the car will be ready and the advisor patronizingly tells me 'it's expensive and it takes time'. Wed -- no contact from Advisor. I email him and leave a message. He finally emails at 6:30 to tell me the car will be ready on Thurs. Thurs -- no contact from Advisor. I email at 4:2pm. Advisor now says there is an issue with the fuel tank -- that it DOESN'T FIT THE NEW FUEL PUMP! Seriously? . They have to order a new one. Again, the Advisor condescendingly tells me that this takes time, and 'don't I want it to be perfect?' Car will probably be ready late on Friday. Fri -- Advisor sends a few emails saying the car is nearly 100% ready. By the time he lets me know, it's too late for me to pick it up. I finally call the Manager, and the Advisor called me back, saying the Manager had forwarded on the message Sat am -- I pick up my car, 7 days after it was brought in, but there's one big problem. The emergency brake doesn't work. Turns out that 'perfect' repair that I waited so long for wasn't so perfect after ll -- they FORGOT TO RE-CONNECT THE EMERGENCY BRAKE! So I had to drive the car back (30 min) and wait another day for it to be repaired. I refused to work with that same 'advisor', and he kept yelling across the drop-off area that 'she's my customer!' I stood my ground and had someone else take care of me. On top of that, the invoice says that a NEW FUEL TANK was installed and that the OLD FUEL PUMP wouldn't fit, so they had to order a NEW FUEL PUMP. This is a complete contradiction to what the advisor told me. Summary; Took way too long, advisor gave few rarely accurate updates, advisor was rude/condescending/obnoxious, and the car wasn't even fixed properly! Last, I get a call from BMW 4 weeks later telling me they've incorrectly charged me a $50 deductible fee and would need to credit me. It took them another 5 weeks to give the credit. My advice -- stay away if your car needs anything more than a check up. More

Thanks Carol I had a tire blowout when I hit a pothole. I had my car towed to BMW of Manhattan the next day and Carol promptly had my tire replaced while I waited. I had a tire blowout when I hit a pothole. I had my car towed to BMW of Manhattan the next day and Carol promptly had my tire replaced while I waited. My car was washed and vacuumed as well. It was a pleasure having Carol as my Service Advisor and I was completely satisfied with my service experience. Thank you Carol. More

Very nice and fixed things quickly I brought my car in without an appointment, which no one told me I had to have. They were nice in fitting me in on a busy morning. They fixed the few I brought my car in without an appointment, which no one told me I had to have. They were nice in fitting me in on a busy morning. They fixed the few things I needed fixed and the rep there, Carol, was extremely nice and helpful in terms of making sure the work was all taken care of and that the timing for picking the car up worked. Can't complain at all, it was a very pleasant experience. More

What a pleasure Thank you Carol! People always recommend NOT having your vehicle serviced at the dealership. Well I recently was quoted service elsewhere and guess wh Thank you Carol! People always recommend NOT having your vehicle serviced at the dealership. Well I recently was quoted service elsewhere and guess what BMW beat the completion and I'm worry free about workmanship..... That's PRICELESS! Fast and reliable service at BMW of Manhattan! More

Highly informed, customer oriented, excellent service I've worked in the luxury business for over 20 years so I have very high standards and recognize true excellence in service. Tom Twomey was incredibly I've worked in the luxury business for over 20 years so I have very high standards and recognize true excellence in service. Tom Twomey was incredibly well informed on product and performance and gave very thoughtful, personalized service. He was extremely patient and thorough. BMWs are amazing but it is professionals such as Tom that make the difference. Jane P. More

Service Center This place will rip you off! My airbag light came on because of a faulty occupancy mat which I have the warranty for. Zachary Gessay told me they wil This place will rip you off! My airbag light came on because of a faulty occupancy mat which I have the warranty for. Zachary Gessay told me they will diagnose the car and if the result comes out with a faulty mat then they will waive the 180$ diagnostic fee. The result came out with a faulty mat but under the same diagnostic, they found a "possible faulty module" and requested a 1500$ fee. I refused to replace the module then he billed me 180$ for the diagnostic fee, which the warranty covers. I protested by saying that both errors were found under the same diagnostic process, which the warranty covers. He said I will not have to pay for it when I pick up the car. Guess what, he lied and its on my bill when I got there. He simply said "I will not waive it" and left. I paid and waited 1.5hr for them to bring my car up from the cellar. On my drive home, less than 30 mins after leaving the service center. 4 new warning lights that I've never seen before came up. Please, do yourself a favor and go some where else. All the visitors at this place look grumpy and pissed off and i think i know why. More

Horrible experience: Ordered new keys from parts / service In nov 2014, I lost my car keys for my 2013 3-series. Went to bmw Manhattan to order a replacement. They charged me $400+ for a standard fab key with In nov 2014, I lost my car keys for my 2013 3-series. Went to bmw Manhattan to order a replacement. They charged me $400+ for a standard fab key with comfort access. Got the key two days later, but was told that while the key will open and start the car, the remote door open functions won't work until key is programmed. Price: another $300. Called a manager; after 30min wait no one showed up. Left dealership super angry. Needless to say, I found out on Internet that it takes 2 min to fully "program" the key yourself by holding it next to steering wheel. All good and working now. The BMW Manhattan parts / service are just liars trying to get extra cash from unsuspecting customers. Be careful! More

Service Department It is my first official review and it will not be positive, unfortunately. I have debated back and forth and finally decided that i need to let my tho It is my first official review and it will not be positive, unfortunately. I have debated back and forth and finally decided that i need to let my thoughts to be heard. I have brought my car BMW 2007 328i for a simple oil change and also requested a quote to change all four break pads. Turned out that i needed to change not only all break pads but also all four rotors. One of the representatives named Zack has left me a voicemail with a price quote. The price that was given to me was $1,600.00. I immediately have called a dealership in Atlanta, which quoted me the price for all OEM pads and rotors along with sensors around $660.00 with a 2-day delivery. So i was going to be charged almost a $ 1,000.00 for labor. Its okay if the dealership in Manhattan established their prices at this level. What not okay is that after i declined a quote Zack has not called me back or responded to my three voicemails. In addition i opened my trunk and discovered that my wheel lock key was missing and a compartment where it was laying was open. Zack's supervisor had called me back and assured me they did not touch the trunk or took my wheel lock key. More

Quick service I had a nail in one of my tires and needed it replaced. Brought it in and worked with Zach Gessay. He put on a new tire for me in a few hours and I go I had a nail in one of my tires and needed it replaced. Brought it in and worked with Zach Gessay. He put on a new tire for me in a few hours and I got my car back cleaned and vacuumed. Luckily, I got the tire insurance when I got the car so it only cost me my $50 deduct. Plus, Zach kept me posted throughout the whole process via email. I see a lot of people complain that they can't get the service advisor on the phone or to call back. These guys are very busy taking care of your cars. They don't sit there waiting to answer calls but run around all day. They are however available via email and respond quickly. Great service experience, great team, Zach and BMW of Manhattan rock! More