BMW of Manhattan

Best experience in a dealership! This is my first BMW thanks to Grace Chen. She was one of the best Advisors I've seen. She was professional, friendly, and attentive. She will call me This is my first BMW thanks to Grace Chen. She was one of the best Advisors I've seen. She was professional, friendly, and attentive. She will call me and follow up on my experience of my new X4. She answers my questions and gives me advice on what's best for my situation. When I call her she will answer all of my questions with her experience and knowledge. All the receptionists are very friendly and polite. I would definitely recommend this dealership! More

Great salesman/service We were fortunate enough to have Mr. Shahid Saleem as our sales agent. From the beginning he was able to put us at ease and give us a full education We were fortunate enough to have Mr. Shahid Saleem as our sales agent. From the beginning he was able to put us at ease and give us a full education on the benefits of owning a BMW. He worked with us to find the right car for our needs, including the amount we wanted pay for the car. He returned our calls right away and was always very helpful and gracious. On the day that we picked up our car,I was extremely nervous and hesitant about being the first to drive the car. His calm and gentle manner relaxed me and I was able to relax and drive away my beautiful BMW X3! Thanks, Shahid, we're coming back for the convertible! More

Perfect experience, amazing car I did European delivery of my dream M4. Every aspect of the process from beginning to end was handled Perfectly. Beyond getting a great deal, the exp I did European delivery of my dream M4. Every aspect of the process from beginning to end was handled Perfectly. Beyond getting a great deal, the experience and treatment were top notch. There was no pressure, and you can tell that everyone, especially my SA Brandon Simon, was as excited about the m4 as I was. Truely a top tier experience, best dealer I've ever worked with. Would recommend to anyone. More

Awesome Service! From start to finish a great service experience! Professional, friendly, courteous, helpful! Truly a great dealership! Everyone from the greeter when From start to finish a great service experience! Professional, friendly, courteous, helpful! Truly a great dealership! Everyone from the greeter when you pull in to my advisor and the receptionists and cashiers! Great Job BMW of Manhattan! More

Brandon Simon did an excellent job I met with Brandon Simon a few weeks ago at the BMW of Manhattan dealership with my wife to view X5s. He listened to all of your questions and addres I met with Brandon Simon a few weeks ago at the BMW of Manhattan dealership with my wife to view X5s. He listened to all of your questions and addressed all of our concerns with the vehicle. He priced up a few different models for us and let us know if we had any additional questions. He followed-up with us the following week and we ultimately decided to go with the X5. He made the paperwork process extremely easy, was very responsive, helpful, and made himself available to us (even coming into the office before 9:00 AM on Friday so I could sign the paperwork before work). Buying a car is usually a pain but Brandon made the experience very pleasant and we plan on referring him to our friends and working with him in the future. More

Perfect I‘ve been having my cars serviced at BMW of Manhattan for many years now. I have always been extremely satisfied with their service and results. From I‘ve been having my cars serviced at BMW of Manhattan for many years now. I have always been extremely satisfied with their service and results. From the time you drive in and are greeted by their friendly staff to the personnel at checkout has always been a pleasurable experience for me. I most recently had my car serviced at BMW NYC. My service adviser Matt Bechard was professional and extremely courteous. He had told me to leave the car there and he would call to let me know what needs to be done after it had been diagnosed. He would also tell me with that call when the approximate date it would be completed. The very next day he called as promised and I was told that specific information. I was thrilled by my next call from Matt telling me that my car was ready, which was 3 days earlier than expected. His diligent communication and his genuine caring for my concerns were very commendable. Also, when I went to pick up my car, I was able to sit and talk with Jia Ho (service manager) who took the time to analyze and give me his professional advice about my daughters BMW. This sitting with Mr. Ho turned out to be invaluable to us. I find and have always found BMW of Manhattan to be A+++++ More

BMW of Manhattan Best Service!! I brought my 2014 M4 for its schedule service appointment and everything went great. Vehicle was repaired & washed on time. Can ask for better service I brought my 2014 M4 for its schedule service appointment and everything went great. Vehicle was repaired & washed on time. Can ask for better service. Richie Tavera/Service Advisor & Service Manager were amazing. I would recommend everyone to BMW of Manhattan. More

Outstanding performance! Wow! i had an appointment done for my BMW 3 series (2015) because i got a flat tire and, everything went good thanks to Richie Tavera. He was friendly Wow! i had an appointment done for my BMW 3 series (2015) because i got a flat tire and, everything went good thanks to Richie Tavera. He was friendly and, really polite. It's a must go back experience. Hands down the best customer service ever! More

Exceptional Service Service was fantastic, quick, and easy. My advisor my very understanding, knowledgable, and friendly. Will continue to have my car serviced at BMW on Service was fantastic, quick, and easy. My advisor my very understanding, knowledgable, and friendly. Will continue to have my car serviced at BMW on Manhattan. More

Professional. Prompt. Knowledgeable. I dropped my car off, met with the advisor who told me exactly when I should expect my car, and they gave me a loaner right away. It was such an easy I dropped my car off, met with the advisor who told me exactly when I should expect my car, and they gave me a loaner right away. It was such an easy process. And my car was ready on time as promised! Thanks! More