BMW of Manhattan

An excellent and seamless purchase experience at BMW of Manhattan. Rich, Greg, and Adrian were so helpful from start to finish. Rich and Greg were extremely attentive with all of my questions and concerns Manhattan. Rich, Greg, and Adrian were so helpful from start to finish. Rich and Greg were extremely attentive with all of my questions and concerns throughout the entire process of purchasing my vehicle. Their service was professional, courteous, yet still approachable and friendly in every manner. They responded very quickly and fulfilled all of my requests when it came to picking up my vehicle; a tough order for a discerning customer like myself. Adrian, the BMW Genius I had worked with, was also courteous and easy to work with. He was extremely knowledgeable in all aspects of the vehicle and was able to answer all of my questions with ease. All in all, a wonderful experience purchasing my vehicle. For years, I have avoided dealerships and primarily dealt with independent auto brokers instead. Yet BMW of Manhattan has renewed my faith in working with dealerships again. They were that good, and with such a positive experience, I would not hesitate recommending using them for your next BMW purchase. More

Picked up our second BMW and returned our leased X1 this weekend. Only positive things to say - got a very decent price given the overall car market. Paperwork experience was all online so we got in to pick weekend. Only positive things to say - got a very decent price given the overall car market. Paperwork experience was all online so we got in to pick up the car and our new hotness was waiting for us, a BMW Genius (official title! lol) came up to move our plates, inspect our lease return, and and show us some of the new goodies in the new car. Paperwork experience was great -- we did 90% of it from home online via docusign! And no pushy upsells for protection package stuff, the sales manager mentioned it once, I said no thanks, and that was the end of that. Our experience getting our X1 3 years ago here was very much the same. And experience with service, though granted we've only had routine maintenance done, has been good - car gets picked up, serviced, washed, brought back good as new. Shoutouts: Sam Ahn our sales advisor and Jovany Santiago our Genius. More

THIS DEALERSHIP IS THE WORST!! You should not use this THIS DEALERSHIP IS THE WORST!! You should not use this dealership if you care about your car. I dropped off my brand new M3 for routine 1200 m THIS DEALERSHIP IS THE WORST!! You should not use this dealership if you care about your car. I dropped off my brand new M3 for routine 1200 mile service. About an hour later Radha Tucker told me they "ran out" of one of the fluids and it will take another day.. When I got the car back it had 25 miles more on the odometer all the traction control was turned off there was chip in the rim and worn out tires. Clearly "technician 1201" was drifting the car. After saying something about this the xxxxxxx Joe Rocker made threats against me saying he was going to have me arrested. I'm not sure what kind of xxxx show these clowns are running but all the people that work here are horrible people. Even just walking through the showroom was a very rude experience with the staff. Do yourself a favor and use a different dealership. These people don't deserve your business and you'll most probably have a bad experience. I will never go to this place again. What a bad experience !! More

Horrible customer service on my car.after buying two new SUVs. Waited over 3.5 hours for an oil change with completely inadequate communication but for limited texts and finally had to leave without my car SUVs. Waited over 3.5 hours for an oil change with completely inadequate communication but for limited texts and finally had to leave without my car. And never received an apology! More

Traded in my 2018 X1 for a 2021 X3 just recently. The entire process went smoothly thanks for Cesar Marufo and Phil Salazar. Both Phil and Cesar were extremely professional, courteous and knowledgable. entire process went smoothly thanks for Cesar Marufo and Phil Salazar. Both Phil and Cesar were extremely professional, courteous and knowledgable. Cesar made the entire experience effortless, by doing all the paperwork virtually and made sure all of my questions were answered promptly. It was an overall great experience from initial discussion to the car pickup. I enjoyed working with Cesar and look forward to working with him again upon lease-end in 3 years. Thanks! More

Traded in my X1 for an X3 during the pandemic with such ease, I'm still in awe of the service! Cesar Marrufo was incredible. We completed the entire transaction virtually and the car is perfect! Thank you ease, I'm still in awe of the service! Cesar Marrufo was incredible. We completed the entire transaction virtually and the car is perfect! Thank you for a wonderful experience. More

Think twice before leasing with BMW of Manhattan. Horrendous customer service - multiple calls unanswered and an inspection done after my car was returned to them with damage done by them costing me Horrendous customer service - multiple calls unanswered and an inspection done after my car was returned to them with damage done by them costing me $800 in excessive fees and no way to dispute it. Go some place else! More

Dont go the worst place rude staff they do not care about customers !!! The prices are terrible they lie and scheme ! Go to another dealer who respects and honors the customer ! I dealt with a sales rep he customers !!! The prices are terrible they lie and scheme ! Go to another dealer who respects and honors the customer ! I dealt with a sales rep he was busy and did not want to be bothered negotiating so he threw the highest price ever to kill the deal !! Mike and Phil Salazar should be NOT be working or anywhere near customers they are rude passive and dismissive !!! I would never go back there again and they forget that a customer is everything!!!!!! The #1 best form of marketing is a customers mouth guess they dont care ! My follow up with BMW North America ! Do NOT GO HERE More

Worst place to ever bring you Bmw customer service was poor Inflated pricesIn the actual service was horrible, They gave me the runaround it was very unhelpful, poor Inflated pricesIn the actual service was horrible, They gave me the runaround it was very unhelpful, More

Great staff, awesome customer service! Picked up an X7 M50i and had the best experience. The whole crew from Jason Moy to Rich Isaac even the CEO Joel Nash came out to greet our family, The Picked up an X7 M50i and had the best experience. The whole crew from Jason Moy to Rich Isaac even the CEO Joel Nash came out to greet our family, They gave a few gifts to the kids to keep them occupied while we learned the new car. All in all, in and out in about an hour--smiles on everyones faces. Thanks BMW of Manhattan! More