BMW of Manhattan

Service of excellence! Was in the market for a 2015 320XI new, if possible? Mr. Evron Tonge was personally recommended to me by my best friend's husband who most recently ha Was in the market for a 2015 320XI new, if possible? Mr. Evron Tonge was personally recommended to me by my best friend's husband who most recently had dealt with him for a lease deal. Evron was very polite and personable and asked me all the right questions to ensure my needs were met; and most importantly he did not push me to consider the more advanced 3 series vehicles after I clearly conveyed I really wanted the 320 model. This relationship was slightly more complex as I relocated to Cincinnati-Ohio and it required extra coordination on Evron's part such as what was required for me to obtain title and plates in Ohio etc. Evron communicated all steps along the way and stayed connected which made this long distance purchase comfortable and worth the effort. Evron represents BMW quite well and I would recommend him to my family and friends without second thought. More

Perfect. Extremely helpful for everything. I have never seen so helpful people. I was actually planning to get 1 car, and I got 2. Brandon was very helpful and responsive. I have never seen so helpful people. I was actually planning to get 1 car, and I got 2. Brandon was very helpful and responsive. More

Customer Service As It Was Meant to Be I recently purchased a new 2016 7 series from the dealership and I have to say from start to finish the service was exceptional. My salesman, Peter Wo I recently purchased a new 2016 7 series from the dealership and I have to say from start to finish the service was exceptional. My salesman, Peter Wohl, was responsive to my needs, patiently guiding me through the purchase process including selecting the options that were right for me (helped by the handy web tool--build your own---that BMW provides). He also came up with a price that offered exceptional value for the money. Then, on delivery, Louis Cortes, a lead "Genius" led me through how all the new features worked. Recognizing there was a lot to learn (including the very cool autonomous steering feature, self parking and hand gestures), he even arranged for a follow-up "Encore" appointment where he came out to my garage in Manhattan, after about a month of use, and cleared up the remaining questions I had. He also gave me his email for any future questions. All in all, I could not have asked for a better experience! More

Excellent Experience - Tom Twomey Tom assisted with my new X5. Tom was helpful and patient (both in the decision-making process and post-purchase teaching the electronics etc for the c Tom assisted with my new X5. Tom was helpful and patient (both in the decision-making process and post-purchase teaching the electronics etc for the car). No nonsense and fair on price negotiation, though I thought the dealership was a little stingy on trade in. More

Quick and easy Evron was so great to work with. He worked with me and didn't try to "sell" me on anything more than I needed. He was super knowledgable of the brand Evron was so great to work with. He worked with me and didn't try to "sell" me on anything more than I needed. He was super knowledgable of the brand and helped me through the entire renewal lease process. I truly had a great experience. More

Excellent customer service Kamila was a pleasure to work with and her knowledge on the system was awesome. She was very attentive and constantly asking if she can help with any Kamila was a pleasure to work with and her knowledge on the system was awesome. She was very attentive and constantly asking if she can help with anything else. More

Great Dealer and purchase experience Look for Eric Shuster and have a great BMW experience. I strongly recommend, complete different buying experience from an ordinary dealer, all the pr Look for Eric Shuster and have a great BMW experience. I strongly recommend, complete different buying experience from an ordinary dealer, all the process went very smooth and transparent. More

Educational Very helpful and fun The best no pressure car buying experience you could have. All the employes are able to share their knowledge they go above and beyond to educate yo The best no pressure car buying experience you could have. All the employes are able to share their knowledge they go above and beyond to educate you as to all the options on your BMW. More

Game Changer - Knowledgeable BMW Genius Personnel My experience at BMW was exceptional. The game changer is knowledgeable BMW personnel like Louis Cortes, who provided product information of my X5 be My experience at BMW was exceptional. The game changer is knowledgeable BMW personnel like Louis Cortes, who provided product information of my X5 before and after the sale. My wife had no idea of the bells and whistles of the X5, Louis asked specific questions to ensure he provided answers aligned to our needs. After his presentation my wife was sold, and loves all the features of her profile in the X5. The takeaway, don't change the formula. More

Great people My new BMW X5 came with lots of hands on support from BMW Manhattan It's super cool technology made very user friendly I especially like the after My new BMW X5 came with lots of hands on support from BMW Manhattan It's super cool technology made very user friendly I especially like the after sale service from the "genius" team who took me thru every aspect of the car Thank! More