BMW of Mamaroneck

Rani is the man, trust us we went to four dealers during the It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise. More

I could not be happier with my experience! In summary, I could not be happier with my experience at BMW of Mamaroneck and my new car. From the minute I walked in I was greeted and treated as a In summary, I could not be happier with my experience at BMW of Mamaroneck and my new car. From the minute I walked in I was greeted and treated as a valued customer. Rani Holmes was my client advisor and a real pleasure to work with. After our test drive we looked into a couple of possibilities and found the best option available. I didn’t want to wait for a custom built convertible since Summer has already begun. Rani and I communicated via email and over the phone and he was always courteous, attentive and responsive. Once my first choice didn’t work out, I got a call from the Sales manager, Kristen Zallo. She has the best demeanor and attitude I have ever seen on a manager. Believe me I know. I work for too many crazy ones. Kristen and I went over new possibilities on the phone and after only two hours called me back, with the car of my dreams. I never told her, but I when I first came in I really wanted a white convertible with red interior. Well, she and Rani did it. Within a week I had my car and am thrilled! I have everything I could want or need in this model. The Finance manager was also a pleasure to work with and everyone the dealership is a true professional. They were all so excited about the car. I would recommend the dealership and all the folks who worked with me without hesitation. Because of them BMW has earned a customer for life. More

5 Stars! They have won my business for life!!! This dealership is amazing! I have bought many cars and I have never had the pleasure of dealing with such a great dealership. Every single person I e This dealership is amazing! I have bought many cars and I have never had the pleasure of dealing with such a great dealership. Every single person I encountered was professional, courteous, knowledgable and respectful. It was an amazing car buying experience. Reiko Kondo is an amazing salesperson. She was patient and gave me an amazing deal on a perfect new BMW 5 series. I was trying to trade out of an Audi back into a BMW and every other dealership I went to told me they couldn't match the deal I was getting at BMW of Mamaroneck. The amazing experience was perfect from beginning to end. From walking in the door to driving out in my new car. I was able to experience exemplary customer service in every aspect. The finance department with Isabella was a breeze, the appraisal process with Anthony was amazing, even chatting with the manager Kristen Zallo was fun and easy. They are truly a great team. This is honestly, the first truly nice experience I have ever had buying a car. The reviews from someone saying they were insulted and then went elsewhere reads like an ad for the other dealership. I wouldn't believe a word of it. I must say, I never take the time to write reviews like this, but it was well deserved. They have just won my business and loyalty for sure!!!!! More

Humiliating customer service My family and I was so excited going into the dealership to buy a new BMW X5 for my wife. We were greeted by a receptionist at the front desk, she ask My family and I was so excited going into the dealership to buy a new BMW X5 for my wife. We were greeted by a receptionist at the front desk, she asked us if it was our first time at the dealership, as we were looking at the new cars, we replied "yes," as I continued to browse, she basically insulted my wife by telling her that the used cars are at a different location, my wife replied "I didn't ask you where the used cars are, I came to buy a new car!" After my wife told me what happened, I immediately complained to Kristen Zallo (MGR). We left and bought a 2015 Porshe Cayenne S from Porshe of Larchmont. More

5 Star Customer Satisfaction Every aspect of my experience with BMW of Mamaroneck was 5 Star. Every person I encountered was a top professional, they couldn't have been more cour Every aspect of my experience with BMW of Mamaroneck was 5 Star. Every person I encountered was a top professional, they couldn't have been more courteous and helpful. My salesperson, Reiko Kondo, knows her product inside-out. She's an enthusiastic advocate of the brand, which makes her much more than a salesperson. Quality product and service is why I shopped BMW, their clear desire to earn my business is what drove my purchase. More

The worst dealer (customer service) you will ever receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment you pay the token amount they will back out for all the promises they paid. They charge for documentation and never care for the registration till the temporary license expires. No one will answer or return your call ones you purchase. There are better dealers around for good ( I bet there will not be any worst than this). It is more than a month without registration and number plates even though they charged money. Car in lying in garage with expired registration. No response even making multiple calls. Ones again proved their service sucks More