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BMW of Mamaroneck
Mamaroneck, NY
262 Reviews
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November 24, 2019
2nd problem with my CPO BMW. Service dept. needs training. I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owne I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owned but we're not. General Manager Joe Czarnecki helped rectify the problem after I notified him by giving me some money back so that I can get the brakes and rotors done at my local dealer. Thank you Joe !! 2) Less then 100 miles later I brought my car to my local BMW dealer because there was a noise coming from under the car and the car made a noise when it was put in reverse and when it was turned to the left. My local dealer confirmed the brakes & rotors needed work. They also said the car needed immediate attention for a leaking and torn thrust arm bushing and broken exhaust hanger. I had both repaired. These two additional problems on a CPO car with less then 200 miles on it makes me angry. Shame on the service department for allowing this vehicle to be certified and shame on BMW. Stupid stuff like this tarnishes the reputation of the BMW CPO program. I plan on purchasing another CPO car this spring or summer for my girlfriend. I may write off BMW and go with Audi next time around. Jim Fournier Barkhamsted, CT 06063 More
by Jim4nier06063
Employees Worked With
Joe C.
November 13, 2019
Dealership was clean and people were polite. Salesman Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through like all the other BMW’s and Audi’s I tested. On the hour and a half ride home to NW CT the front brakes felt worn, uneven and occasionally stuck. The next day in the morning the same thing happened when I put the car in reverse to leave for work. I also question the worthiness of the extended service warranty I purchased for $1900 since the mileage it covers is so short and the car isn’t due for service fir 8000 miles and the warranty will be up by then. Bad choice on my part. After talking and showing the car to a mechanic friend of mine he feels the front rotors DEFINITELY should of been replaced as part of the CPO certification since there is a lot of wear on them and it looks like they were turned down once already. He said shame on BMW for allowing that to occur. Makes me wonder what else they skipped? I now have less confidence in this car not costing me lots of money down the road. I keep my vehicles a long time. I had my last BMW almost 20 years. More
by Jim4nier06063
Employees Worked With
Nicholas N.
November 13, 2019
They don’t service the CPO vehicles they sell very well. Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing B Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing BMW’s stellar reputation. More
by Ctandies
Employees Worked With
Dennis Liu, Craig Robertson, Shawn Lim
March 04, 2019
Mediocre customer service turns awful after signing lease ag I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around. I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car. Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!? On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one. Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day. I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned. More
by JerryNY
Employees Worked With
Fernando Cerqueira, Kristen Zallo
December 19, 2018
Bad experience Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed anym Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed anymore because of the cost onto the dealership. They assure me it was as good as CPO, but should have walked right there. Car was still under warranty, so didn’t care too much. Car ended up having a boost leak found by my local dealer about 2 days after purchase (fixed under warranty). Don’t believe their multi point inspection as it was definitely not done properly, even for a BMW M car. At the time of signing, I also purchased what I was told was a first party warranty and included it within my finance package (very expensive). When I got the paperwork to sign the next day I realized it was actually a third party warranty and asked to cancel it. It’s important to note that I singed this the next day because at the time filling the paperwork with the Finance Manager was like a tornado of unorganized papers, and he didn’t have the warranty one for me to agree to. He even seemed to be slightly annoyed that I read through everything, but it was late so I don’t blame him. Took about a whole month after to finally get and submit the proper cancellation form, but only after contacting BMW N.A. and mailing a certified letter asking for the cancellation. And even at 2 months it still hasn’t been reflected on my finance account, don’t know what’s the hold up. I understand these things take time but haven’t heard any update, basically zero communication after the fact. They also tried to sneak in a one year bumper to bumper warranty for $6000+. I say sneak in because after finalizing the car price, there was no communication about this, just kind of snuck in into the paperwork. Had to ask exactly what it was and get them to clarify. They just focused on the monthly payments. Don’t know if that’s a normal cost but all other BMW dealerships I asked said it was outrageous and can even be considered disrespectful. Was also sold a $800 maintenance refresh (with only 6 months left on it), after being told explicitly that it will cover elective brake changes and that I would be crazy not to buy it as the brakes cost about $1500+ per axel. Of course, after asking other BMW dealerships as well as BMW N.A. I was told this is false and nothing can be done (as this is unrefundable in NY without General Managers consent). Was told the GM would contact me but has also not happened. All in all, BMW makes great cars and Mamaroneck has a great car selection / facilities. Friendly faces all around and everyone seemed like they want to help which is nice. However, next time I will probably avoid buying from them. Dealing with all this was what I believe to be a “Stealership” experience. I’m fairly young and lesson learned. If you do buy from them, don’t let them pressure you into not reading all the fine print, get every single claim in writing, and ABSOLUTELY to include a Pre Purchase Inspection from another service center or local mechanic as theirs is xx. Talk to your local or another BMW dealership to confirm what they’re telling you. More
by Ah
Employees Worked With
Richard Paragas
August 10, 2018
Awesome Experience! Just picked up my 2019 X4 yesterday! Amazing vehicle and amazing sales staff! Luca, my client advisor was so accommodating and made this happen for Just picked up my 2019 X4 yesterday! Amazing vehicle and amazing sales staff! Luca, my client advisor was so accommodating and made this happen for me! Mikey, the Genius went over all the tech issues, including activating Apple Car Play! Kristin, the sales manager remembered me from a purchase several years back! If you are interested in a BMW and a great price, only dealership to go to! More
by MarkNY
Employees Worked With
Luca Casinelli, Woo Rhim
April 04, 2018
wasted my time I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out today it needed a new tire as well. I told them i would wait for it. I was told about 2-3 hours. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day. 3.30pm finally picked up the car. Got home and checked that the key battery they charged for to replace was not done. Thankfully I had a backup key in the car. Totally disappointing and irresponsible service. More
by bakhtiar
Employees Worked With
Doug
March 26, 2018
Luis Reyes, Jr. is fantastic Luis is fantastic, as is the whole team at BMW of Mamaroneck. I came on a weekday afternoon from another dealership. He was able to quickly found the Luis is fantastic, as is the whole team at BMW of Mamaroneck. I came on a weekday afternoon from another dealership. He was able to quickly found the vehicle I needed and worked to get me the best deal possible. There is a lot of competition in the NYC metro area, and Luis is one of the best. I cannot recommend him highly enough. Kristen Zallo the sales manager was also very patient in helping me get pricing on multiple cars. Most managers don't want to do that, but she did. It is greatly appreciated. More
by Disappointed 123
Employees Worked With
Luis Reyes, Jr., Kristen Zallo
December 20, 2017
Best dealership in the area BMW of Mamaroneck is one of the best car dealerships in the area. The customer service is excellent and the staff is very professional and respectful. BMW of Mamaroneck is one of the best car dealerships in the area. The customer service is excellent and the staff is very professional and respectful. The dealership consistently goes above and beyond and I can't wait to lease my next BMW from them. Although I did not purchase either of the BMW's I currently have from this dealership, I will definitely be giving them my business when our lease term is up. The service department in Port Chester is fantastic and always ensures my expectations are met. They always have appointments available in a timely manner and work diligently to return the car back. The car is always washed and every maintenance concern is addressed. The loaner vehicles are extremely clean and frequently, you are allowed to pick the car from what is available. The service department always calls to confirm the appointment and after the appointment, they follow up to make sure the service was an exceptional experience. Justin Amodeo and Doug Dente have been very helpful with each appointment and I can't thank them enough. More
by Jkapla11
Employees Worked With
Justin Amodeo, Doug Dente , Eric Cheng, Jared Rubel
November 30, 2017
Terrible Dealership I leased my 2015 BMW from the dealership. Rani was the salesperson and Kristen was the Sales manager. Kristen lied to me that someone from BMW will ca I leased my 2015 BMW from the dealership. Rani was the salesperson and Kristen was the Sales manager. Kristen lied to me that someone from BMW will call be a month or 2 before my lease ends and sell miles to me at $0.08 so I don't have to pay $0.25 overage when I return my car. She said then that she had helped a customer with buying additional miles just a day before. Lies. No one called me so I called BMW. What Kristen told me was complete BS. BMW does not sell miles at $0.08 or anything close to that. A few weeks ago I called her with the intention of buying out my lease at the end. She was to get back to me. Never did. Do yourself a favor and choose another dealership. Stay away from these guys. More
by Suraj
Employees Worked With
Kristen Zallo, Rani Holmes
