Back

BMW of Mamaroneck

Mamaroneck, NY

not yet
rated
263 Reviews

236 W Boston Post Road

Mamaroneck, NY

10543

Directions

By Type

Showing 263 reviews

September 15, 2020

Do NOT purchase from BRIAN SUNG!!!!!I wanted to end my Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. Ho More

by Eric Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Sung
Sep 17, 2020 -

BMW of Mamaroneck responded

Eric, We do take your feedback seriously and worked to resolve in the best manner we could go forward after we spoke a couple of weeks ago. I am happy to discuss further and clarify to the best of my ability any unresolved matter. Please feel free to reach out to me at JCzarnecki@penskeautomotive.com. I look forward to hearing from you. Best, Joe Czarnecki General Manager

Sep 19, 2020 -

Eric Mitchell responded

Thanks again for discussing again Joe. However, due to the fact that you still only provide speculation as to why Brian did what he did, it's clear the "work to resolve" the situation was never really addressed with Brian. Otherwise it would not be "he must have been busy and quickly responded to your emails", "I'm sure he did not intentionally mean to come off as dismissive", it would have been an actual explanation. And still, if he didn't mean to be disrespectful and dismissive, you'd think he'd still reach out and apologize. I'll never believe he could be confused about what he was doing when my last email to him was "I'm very disappointed and find this extremely unprofessional"....his response - none. Didn't respond any further. He intentionally avoided the situation, was dismissive and rude.

September 02, 2020

The sales agent Brian Sung is nice ,patient and knowledgeable. He explained the new features very detail. His follow up service is very good, he called me the next day after I got my new car. More

by Kerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Sung
Sep 02, 2020 -

BMW of Mamaroneck responded

Thank you for the great review, Kerry. We will be sure to thank Brian for providing you with patient and knowledgeable service. We look forward to working with you again.

September 01, 2020

My experience was tremendous. Brian Sung, my client advisor, was the epitome of professionalism. The transaction was easy and I am absolutely in love with my new X5. I can’t recommend BMW of Mamaroneck More

by Brett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Sung
Sep 02, 2020 -

BMW of Mamaroneck responded

Congrats on your new X5, Brett. We will be sure to thank Brian and the rest of the team for providing you with excellent service. We look forward to working with you again.

August 29, 2020

The pandemic really threw a wrench into my latest BMW lease transition (M4 - > X5M) when the production plant in SC was forced to shut down, which then created residual issues with my new build that thre More

by jvalvano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Cerqueira
Aug 30, 2020 -

BMW of Mamaroneck responded

Thank you for sharing your experience. We will be sure to thank Fernando for providing you with excellent service. We look forward to working with you again.

August 15, 2020

My sales person was friendly and very attentive to our interests and requests while motivated to help us purchase a car we would be happy with. Overall, we were very happy with car we finally purchased ( More

by Jsussman450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Sung
Aug 15, 2020 -

BMW of Mamaroneck responded

It's been a pleasure working with you too! Thank you so much for your review. Congratulations on your car!

August 11, 2020

Good & Pleasant Salesperson- Detailing needs improvement. Our salesman Lee was good and a gentleman, and the car really sold itself. As for day of delivery, the car was over 2 hours late from our appointme More

by dlwinter1182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Papadakis , sales mgr. Richard Paragas, business mgr., Lee Porrazzo
Aug 12, 2020 -

BMW of Mamaroneck responded

Don, Thank you for taking the time to talk about your experience today. We always appreciate feedback from our clients and we are available for any BMW needs going forward. Please always feel free to email me at JCzarnecki@penskeautomotive.com in the future. Thank you, Joe Czarnecki General Manager

August 07, 2020

Brian was a great support during the process, he was very friendly and explained all the details regarding the car. He has also went out of his way to make sure we get approved in a speedy manner. More

by Khaldoun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Y Sung
Aug 07, 2020 -

BMW of Mamaroneck responded

Thank you for taking the time to write a positive review! We are happy to hear Brian was able to help you find a great car and was able to make your overall experience at our dealership speedy. If you ever need help with your new ride, feel free to give us a call!

July 22, 2020

unprofessional Went to BMW. in Mamaroneck to buy or lease an X1. Walked in the door the receptionist did not greet us nor did any salesperson. It took at least 25min More

by carduck4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't even know who it was
Jul 23, 2020 -

BMW of Mamaroneck responded

Hi, ​ ​I am sorry to hear that any communication or customer service could be interpreted in a way that did not show the care we have for you as a customer. I am open to further feedback and would like to clear up any potential misunderstanding. Please contact me at JCzarnecki@penskeautomotive.com when you have a moment, so we can discuss further. ​Best, ​Joe Czarnecki General Manager

January 28, 2020

They have the worst service on the face of this earth!!! the Sales representative Lee who sold us our Infiniti is the BIGGEST LIAR AND CROOK AROUND! Car has stalled 6 times on us since we got the car in M More

by Missdiana418
Recommend Dealer
No
Employees Worked With
Lee
Jan 28, 2020 -

BMW of Mamaroneck responded

This is extremely concerning to read. I'm very sorry to hear about the issues you've been experiencing with your vehicle and certainly will look into this situation further. Our General Sales Manager, Fernando Cerqueira, will be in touch soon to help straighten things out. Thank you.

January 24, 2020

Brian was an absolute pleasure to deal with. Very informative and enthusiastic. Great Experience. The finance office was super high tech and efficient. 5 STARS for BMW of Mamaroneck More

by Jen DErrico
Recommend Dealer
Yes
Employees Worked With
Brian and Rich
Jan 24, 2020 -

BMW of Mamaroneck responded

Jen, thank you for the review! We are so pleased to hear that Brian and our team provided the informative and enthusiastic service we strive for at BMW of Mamaroneck. We will be sure to pass on your kind words!

...
6
...