BMW of Mamaroneck

I was really hoping to be done with this dealership, but was contacted by DMV that my plates were never returned. After the sleazy, incompetent salesman, Brian Sung, returned my other vehicle to the Lexus was contacted by DMV that my plates were never returned. After the sleazy, incompetent salesman, Brian Sung, returned my other vehicle to the Lexus dealership (and someone from BMW Mamaroneck forging my signature at the dealership without my consent. I obtained the form from Lexus where I, or someone I gave permission to, was suppose to sign on returning the vehicle). Brian Sung didn’t return my plates, or notify me to pick them up to return them. DMV gave me a notice they’d suspend my license. When I went by to see if Brian had my plates, he fumbled through papers and a cabinet, knowing nothing was there, then just said he didn’t have them. DMV needed a letter, so I got that from Joe Czarnecki, general manager. He also checked with Brian which was basically a waste of time. Stressing to him how unprofessional this whole experience has been, Brian shows no sense of responsibility, and no apology whatsoever. Joe’s response is “we’re taking it as it comes”. Such a huge waste of time. More

Juan and Fernando went above and beyond. We are ones who ask many questions and require extra hand-holding. A lot of dealerships don't have the kind of patience that Juan and Fernando had. Always available ask many questions and require extra hand-holding. A lot of dealerships don't have the kind of patience that Juan and Fernando had. Always available before, during and after the sale. These are things no one can take for granted. Thank you Juan and Fernando! (Juan or sales guy and Fernando the GM). More

Brian was polite, professional and dedicated to making sure I was happy with my purchase. I look forward to purchasing my next car from Brian in the very near future. BMW of Mamaroneck should do whatever sure I was happy with my purchase. I look forward to purchasing my next car from Brian in the very near future. BMW of Mamaroneck should do whatever they can to keep Brian on staff. There are many BMW dealers, but there are only a few excellent sales reps. Brian is one of the excellent sales reps. More

Very smooth transaction with a knowledgeable and professional salesman. The dealership was clean with plenty of choices. Very happy with my decision to buy from BMW of Mamaroneck professional salesman. The dealership was clean with plenty of choices. Very happy with my decision to buy from BMW of Mamaroneck More

Very polite, well organized and customer centric. Nick our sales person was attentive, courteous and helpful. He brought the correct balance of getting me what I needed and closing the deal. our sales person was attentive, courteous and helpful. He brought the correct balance of getting me what I needed and closing the deal. More

My buying experience was without hassles. Everything promised was delivered without haggle. I would recommend this dealership to anybody searching for a stress free buying experience. promised was delivered without haggle. I would recommend this dealership to anybody searching for a stress free buying experience. More

Very professional. Mr. Sung helped me picked out an amazing car. Very friendly and takes there time to help work with you to find the right car for you. amazing car. Very friendly and takes there time to help work with you to find the right car for you. More

Just leased an X3. My experience with BMW Mamo was excellent. Brian on sales was extremely knowledgeable. Saif from management provided a great price. Thanks excellent. Brian on sales was extremely knowledgeable. Saif from management provided a great price. Thanks More

Honest straightforward dealership. Salesmen was great, told him what was lookin for he put me right into vehicle and worked very hard and honest when pricing it. Did not try to up sell anything and was ve told him what was lookin for he put me right into vehicle and worked very hard and honest when pricing it. Did not try to up sell anything and was very courteous throughout the whole purchase and pickup. More

Do NOT purchase from BRIAN SUNG!!!!!I wanted to end my Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. Ho Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. However, to end my lease and utilize my insurance package I paid for to cover excess wear and tear, I had to have a separate company inspect my vehicle prior to returning to the dealership. The company was not inspecting vehicles due to Covid and they informed me they were unsure when they would return to regular service. I informed Brian of this, who graciously arranged for my car to be stored until the company resumed inspections. I proceeded with the lease and dropped my Lexus off and picked up my new BMW X4. This is no reflection of BMW, I love the car, great decision. The dealership was nice, process ran smoothly. Brian was quick to respond, called my cellphone without hesitation. Suddenly his communication was nonexistent. The inspection company with Lexus let me know they resumed service and I could have the car inspected to do any necessary repairs, I contacted Brian who emailed me back “Car has been dropped off the a Lexus dealership last week. They will be doing the inspection at the dealership. Best regards,”. Copied and pasted from his email All of a sudden he forgot how to call me, even to say “hey we dropped off your vehicle”. I was still paying insurance on the vehicle, I still had one of the keys to return with the vehicle. He said “I left multiple messages”. He is full of lies, and I guess the epitome of classic sleazy car salesman. I offered to show him my Verizon statements to show there were no incoming calls or voicemails from him. He knew how to call me several times until he got what he wanted, then showed a lack of basic respect to notify me of changes in an agreement. Fortunately, things were worked out with Lexus, so I wasn’t charged. But the fact remains that he is disrespectful, lied when confronted and doesn’t take any responsibility for his shady actions. I would never do work with this dealership again, just because I know this particular dealership (like I’m sure most have) has someone like Brian there. I discussed the situation with Joe Czarnecki who was very helpful, apologietic and agreed Brian was in the wrong, but no further information as relayed as to why Brian is so incompetent with communication. More