BMW of Mamaroneck

My wife and I went to buy a new 2007 X5 from these guys, and had a sad experience. Walked in and told the receptionist we wanted to purchase an X5. We pulled up to the dealership and parked right in fro and had a sad experience. Walked in and told the receptionist we wanted to purchase an X5. We pulled up to the dealership and parked right in front of receptionist's desk with our 2004 X5. She didn't ask who we had dealt with 3 years earlier, just handed us off to a young sales guy named Adam. This became an issue later on as Glen Hendrich had sold us our X5 years earlier, and somehow it was my responsibility to remind the dealership who we had dealt with previously. The newer sales guy, Adam, was joyous that we were previous buyers coming in to replace our car, but was nervous about stepping on Glen's toes. Hey, I shouldn't have to deal with your internal sales staff politics when I come in to drop $75k on a BMW. If I was supposed to be assigned to Glen (he did a competent job back when I purchased the 2004 X5) then your receptionist should have taken a moment to ask a couple of questions and set us up with the right sales guy. Adam tried to get us to do a test drive when all we wanted to do was choose options, put in an order, and leave a deposit check. It seemed like he tried everything in the book not to close the sale. Picking options was like pulling teeth when it should have been a fun experience. Finally, Adam quoted us a price, and we asked what the dealership could do about a discount for us since we had purchased two X5s from Pace previously, and intended to be loyal in the future. Adam goes to talk to his manager and comes back and tells us that $500 is the best he can do and that his manager had yelled at him for asking for that discount. After a couple of "gee, I hope my manager doesn't fire me for asking for a discount" we excused ourselves and didn't buy from Pace. Now, I heard that Pace doesn't even do service and maintenance at Mamaroneck any more. You have to drive out to Port Chester to get service. So, why buy from Pace at all? If you live in Larchmont or Mamaroneck, you can't even go local for service any more. I don't know who owns Pace, but you have to send their management out to a Four Seasons or Ritz Carlton to see what 5-star service is like. Pace has a lot to learn about selling luxury items to an affluent clientele. And, that's coming from a 2-time buyer from Pace. I won't be buying from them again. More

I had a horrible experience at Pace for the purchase of a 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and contin 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and continued eating his pizza), pushed us into a test-drive vehicle and disappeared altogether. He called me a couple days of later asking if we were interested in making a purchase, without any reference to his disappearing act. He kept going on about all the options we should be piling into the vehicle. Very pushy. In the end, I told him that we were still evaluating our choices, at which point, he said: "Call me if you end up making your mind." I wrote a letter complaining about their service. They never wrote back. Talk about being completely disconnected with their customers. In contrast, I was treated like royalty at Westchester BMW. On top of that, their showroom is spectacular, client advisors stand behind their products and the dealer discounted prices. Stay away from Pace! They're a waste of time. More

went there to get wipers and inspection done. serviceguy was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. More