BMW of Mamaroneck

During my first of two visits, the car I was most interested in test driving, a manual transmission 328xi, was unavailable, but I was told by Adam that if I returned the following weekend, he would b interested in test driving, a manual transmission 328xi, was unavailable, but I was told by Adam that if I returned the following weekend, he would be sure to have one. I did return the following weekend, but when I asked Adam about test driving the car, he glibly said that the dealership had gotten one in during the week, but it had immediately been sold. He suggested I try the automatic transmission 328xi that was available, and I reluctantly accepted the invitation, since it seemed that that was about as close as Pace would be coming to allowing me to sample the car I actually wanted to test out. When Adam gave me the car, the gas meter was already on "Reserve," making it somewhat uncomfortable to go beyond a 5-block radius of the dealership. When I returned and asked Adam when I might actually be able to try out the car I was hoping to buy, he said, in sum and substance, that I would not have that opportunity, because they do not get many manual transmission cars. Instead, Adam offered me the opportunity to order the car that I had not yet test driven, as that was the only way, according to Adam, to get such a car onto their dealership's lot. There was no hint of an apology at failing to have the car available to test drive, despite the promise of that opportunity the previous week. There was no mention of trying to obtain a manual 328xi from another dealership to facilitate my wish to test drive it. There was nothing said or done to make me feel valued as a customer, and there was certainly no incentive to return to the Pace dealership. The treatment there was shabby, to say the least, and this Adam fellow's talents appear to lie in repulsing customers, and not making sales. Adam had nothing but a sneering, grandsiose and unfriendly attitude, which apparently has not gone unnoticed by other posters to this site. There are many places to buy a BMW in Westchester County and the surrounding area. If you are going to be plunking down the hefty sum that a BMW will cost you, the buying experience should at least be pleasant. I won't be buying mine at Pace, and I suggest that anyone thinking about making such a significant purchase avoid this dealership as well. More

Agree mostly with the low ratings here. It is an old school type of dealership like some reviewers have said -- salesmen who claim to negotiate with managers about getting you a "good" deal, the slick g school type of dealership like some reviewers have said -- salesmen who claim to negotiate with managers about getting you a "good" deal, the slick guy in the hat who does trade-ins, clueless receptionist girl... Personally, I like the service from the off-site service center in Port Chester much better than getting service in the crowded Momaroneck service area. I am looking at Lexus now. Not as performance oriented as BMW but their cars are a nice balance of luxury, performance, style, and reliability. So, not really shopping there again. I guess I would try another BMW dealership if I were buying a BMW again. I see a lot a licence plate frames from Westchester BMW around Weschster. Also, see lots of BMW of Manhattan plate frames too. Don't know if they are better. More

My wife and I went to buy a new 2007 X5 from these guys, and had a sad experience. Walked in and told the receptionist we wanted to purchase an X5. We pulled up to the dealership and parked right in fro and had a sad experience. Walked in and told the receptionist we wanted to purchase an X5. We pulled up to the dealership and parked right in front of receptionist's desk with our 2004 X5. She didn't ask who we had dealt with 3 years earlier, just handed us off to a young sales guy named Adam. This became an issue later on as Glen Hendrich had sold us our X5 years earlier, and somehow it was my responsibility to remind the dealership who we had dealt with previously. The newer sales guy, Adam, was joyous that we were previous buyers coming in to replace our car, but was nervous about stepping on Glen's toes. Hey, I shouldn't have to deal with your internal sales staff politics when I come in to drop $75k on a BMW. If I was supposed to be assigned to Glen (he did a competent job back when I purchased the 2004 X5) then your receptionist should have taken a moment to ask a couple of questions and set us up with the right sales guy. Adam tried to get us to do a test drive when all we wanted to do was choose options, put in an order, and leave a deposit check. It seemed like he tried everything in the book not to close the sale. Picking options was like pulling teeth when it should have been a fun experience. Finally, Adam quoted us a price, and we asked what the dealership could do about a discount for us since we had purchased two X5s from Pace previously, and intended to be loyal in the future. Adam goes to talk to his manager and comes back and tells us that $500 is the best he can do and that his manager had yelled at him for asking for that discount. After a couple of "gee, I hope my manager doesn't fire me for asking for a discount" we excused ourselves and didn't buy from Pace. Now, I heard that Pace doesn't even do service and maintenance at Mamaroneck any more. You have to drive out to Port Chester to get service. So, why buy from Pace at all? If you live in Larchmont or Mamaroneck, you can't even go local for service any more. I don't know who owns Pace, but you have to send their management out to a Four Seasons or Ritz Carlton to see what 5-star service is like. Pace has a lot to learn about selling luxury items to an affluent clientele. And, that's coming from a 2-time buyer from Pace. I won't be buying from them again. More

I had a horrible experience at Pace for the purchase of a 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and contin 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and continued eating his pizza), pushed us into a test-drive vehicle and disappeared altogether. He called me a couple days of later asking if we were interested in making a purchase, without any reference to his disappearing act. He kept going on about all the options we should be piling into the vehicle. Very pushy. In the end, I told him that we were still evaluating our choices, at which point, he said: "Call me if you end up making your mind." I wrote a letter complaining about their service. They never wrote back. Talk about being completely disconnected with their customers. In contrast, I was treated like royalty at Westchester BMW. On top of that, their showroom is spectacular, client advisors stand behind their products and the dealer discounted prices. Stay away from Pace! They're a waste of time. More

went there to get wipers and inspection done. serviceguy was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. More