BMW of Mamaroneck
Mamaroneck, NY
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I had a horrible experience at Pace for the purchase of a 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and contin 2007 X5. I felt as if I was selling the car to them. Even after setting up an appointment with our client advisor, he shrugged us off (and continued eating his pizza), pushed us into a test-drive vehicle and disappeared altogether. He called me a couple days of later asking if we were interested in making a purchase, without any reference to his disappearing act. He kept going on about all the options we should be piling into the vehicle. Very pushy. In the end, I told him that we were still evaluating our choices, at which point, he said: "Call me if you end up making your mind." I wrote a letter complaining about their service. They never wrote back. Talk about being completely disconnected with their customers. In contrast, I was treated like royalty at Westchester BMW. On top of that, their showroom is spectacular, client advisors stand behind their products and the dealer discounted prices. Stay away from Pace! They're a waste of time. More
went there to get wipers and inspection done. serviceguy was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car. More