BMW of Mamaroneck

Update: After writing my review below, I received an Update: After writing my review below, I received an email from Pace bmw's sales manager right away, asking how they can resolve this matter. Aft Update: After writing my review below, I received an email from Pace bmw's sales manager right away, asking how they can resolve this matter. After a series of emails and phone calls between us and their parts and service manager, they've decided to replace my rear windshield and 3rd break light for free, also tint the rear windshield since mine was tinted. They've even sent someone to us to drop off a loaner and pick up my car, then also arranged for someone to drop off my car near me and picked up the loaner, instead of having us driving up all the way from Queens to Pace again. -------------------------------------------------------------------------------------- Both me and bf picked up a 328xi from Pace earlier this year. We both asked to transfer our old license plate to the new cars, but that never happened to bf. He received a new license plate in that mail, which means none of his parking permits are usable now. He contacted Pace and was told that it'll be sorted out, weeks past, months past, bf called numerous time and left numerous voice mails, with no reply. As for my car, my third break light fell off the rear wind shield, bf took my car to Pace for service, and it was finished in 10 minutes. But my beige colored roof was covered with black greasy finger prints, and Pace refused to clean it up. On the second day, my break light fell off again. Instead of fixing it properly, Pace used double sided tape to tape it back in place. Bf took it back to Pace again, only to be told that the entire rear windshield needs to be replaced because the brackets that hold the break light are part of the windshield, and that's not covered under warranty. He also requested Pace to clean up the dirty finger prints they left in my car, they cleaned up half of it, left more black marks on my beige colored leather seat, and took quarters out of my center console. For some odd reason, I've never received any surveys about any of the services that were performed at Pace. Is it because they know what kind of answer they'll get? I have no idea. But if I do receive any of those surveys, it'll be "extremely unsatisfied" for all categories. More

The experience at Pace BMW was excellent. We have purchased 2 M cars from them and could not be more satisfied in terms of price, service, and customer care. They are very professional and concerned purchased 2 M cars from them and could not be more satisfied in terms of price, service, and customer care. They are very professional and concerned about the customer. Tom Forte has been the best SA any customer could ask for. I can always rest assured when he's on the job, instant replies to my e-mails and always quick to handle anything I need. I could never see myself doing business anywhere else. More

The sales person greeted me well, described the car options in detail, went over all the different pricing options, searched thoroughly in the inventory to find the car that matched my specification, f options in detail, went over all the different pricing options, searched thoroughly in the inventory to find the car that matched my specification, financing options were described and best of all - they gave me a great deal on the price of the car! More

My husband and I have been very happy going to Pace BMW for our car. We are happy with the service and friendliness of the workers there. We would highly recommend friends and family to go there. We hope t for our car. We are happy with the service and friendliness of the workers there. We would highly recommend friends and family to go there. We hope to be going back there for many years to come. More

This is my 4th BMW. I used to shop at a dealership that was nearer to my house. I had actually decided not to go with bmw this time around as the dealership never seemed to be able to accomodate me to my was nearer to my house. I had actually decided not to go with bmw this time around as the dealership never seemed to be able to accomodate me to my satisfaction with Scheduling Service, length of time to service, and availability of a "loaner" vehicle when mine was to be in the shop. Additionally, the salesperson that I had already purchased 3 vehicles from did not bother to follow up with me at the end of my last cycle. Fortunately for All of us I happen to meet Adam Momtaheni. What a gem!!! Nice, friendly, knowledgable. Basically, everything I require. Alas, I am still driving a BMW and I am very thankful. Adam has even called to follow up just to see that I'm happy with the vehicle. I cannot tell you how many people we give his name to...... at the insurance office that I own!!! Too bad for westchester bmw... More

Adam our salesperson was friendly, informed and thorough Adam our salesperson was friendly, informed and thorough in both showing my wife and me various models of BMW's and making sure everything was in Adam our salesperson was friendly, informed and thorough in both showing my wife and me various models of BMW's and making sure everything was in order when we leased a car. In addition, he has continued to follow up post purchase to insure we are satisfied with the car and if we have any questions. Equally as important I never felt pressured and when I decided to purchase the negotiation seemed more than fair. I would definitely recommend Adam as well as the dealer to future BMW purchasers. More

Pace BMW is a first rate dealer. I would highly recommend them. The staff is very honest and accommodating. Adam took the time to go over the vechile options with me. He took additional time to even locat them. The staff is very honest and accommodating. Adam took the time to go over the vechile options with me. He took additional time to even locate a specific vechile with the exact options that were important to me. I would buy my next car from Pace BMW. More

Adam was wonderful to work with. He provided me with excellent service and was very knowledgeable about everything. Will recommend anyone looking for a BMW to PACE and Adam. I look forward to purchasi excellent service and was very knowledgeable about everything. Will recommend anyone looking for a BMW to PACE and Adam. I look forward to purchasing another BMW in the future because of the quality of service. More

I had purchased many vehicles over the past couple of years and I always seem to come back to Adam and the good folks at Pace BMW. Excellent customer service and product knowledge. Bent over backwards to years and I always seem to come back to Adam and the good folks at Pace BMW. Excellent customer service and product knowledge. Bent over backwards to help me get my vehicle on time. Excellent!! I recommend this dealership to anyone searching for a new or pre-owned BMW in the tri-state. More

I went to the dealership on a Friday to see if I fit into a BMW 128 convertible. Adam Momteheni was assigned to me. He took me out to the yard and I sat in a 128 and determined I fit comfortably. I told h a BMW 128 convertible. Adam Momteheni was assigned to me. He took me out to the yard and I sat in a 128 and determined I fit comfortably. I told him I would return in a few days when I was ready to make a purchase. After doing my homework and learning the true cost of the vehicle and options, a few days later, I went back to the showroom and met with Adam. We hammered out a price with which I was comfortable. I signed a contract and gave him a deposit. I met with Mike and was approved for the lease very quickly. I picked up the vehicle on Friday, May 28th. Adam did a thorough job of explaining the vehicle's features & how everything works. I am completely satisfied with the entire purchasing experience. More