BMW of Mamaroneck

Good & Pleasant Salesperson- Detailing needs improvement. Our salesman Lee was good and a gentleman, and the car really sold itself. As for day of delivery, the car was over 2 hours late from our appointme Our salesman Lee was good and a gentleman, and the car really sold itself. As for day of delivery, the car was over 2 hours late from our appointment time and we had to clean and wax the car after we got home. They used all spray on or lotion wax. No rubbing out of minor blemishes. We were not really impressed with the detail crew. Our salesman was out of office when we wanted to make the delivery appointment. So we made it with the Sales Manager Michael. it was set for Saturday 8/1/20 9:30 am. When we arrived, the car was no where to be found. When it arrived it was not cleaned or detailed. Left dealer at noon that day. UNACCEPTABLE! That was the Sales Managers fault, the car was not ready, Since the salesperson was out and he made arrangements. We did appreciate the business manager, Richard for helping with financing. More

Brian was a great support during the process, he was very friendly and explained all the details regarding the car. He has also went out of his way to make sure we get approved in a speedy manner. friendly and explained all the details regarding the car. He has also went out of his way to make sure we get approved in a speedy manner. More

unprofessional Went to BMW. in Mamaroneck to buy or lease an X1. Walked in the door the receptionist did not greet us nor did any salesperson. It took at least 25min Went to BMW. in Mamaroneck to buy or lease an X1. Walked in the door the receptionist did not greet us nor did any salesperson. It took at least 25min for someone to acknowledge us. I was so disgusted at that point. There was no one in the the place. Do you think BMW's sell themselves? Well they lost my business. I will not go back there at all. On the window was lease for 449.00 a month. no wiggle room but since we were leasing for the first time the salesman said it would be 454.00 a month. I could have fought it, misrepresentation but at this point we were done with this dealership. How can you post one price and if I don't already own a BMW the price is higher. This is ridiculous. More

They have the worst service on the face of this earth!!! the Sales representative Lee who sold us our Infiniti is the BIGGEST LIAR AND CROOK AROUND! Car has stalled 6 times on us since we got the car in M the Sales representative Lee who sold us our Infiniti is the BIGGEST LIAR AND CROOK AROUND! Car has stalled 6 times on us since we got the car in May 2019! We have called BMW repeatedly to speak to Lee and he guaranteed that dents would be removed,breaks would be replaced, rotators to be replaced, censors, traction control and slip light all would be checked and replaced.. well after driving the car one week GUESS WHAT HAPPENED??? Front inner fender wells were not even bolted in that they were rubbing on the tire. Traction and slip light came on, paint less dent removal was never done . We also receive a letter from Lee the sales rep “We Owe “ we’ve been calling from June- until Dec to get these issues resolved and have NOT RECEIVED ONE CALL BACK!! I have also left messages for general manager who’s ALWAYS IN A MEETING!!! More

Brian was an absolute pleasure to deal with. Very informative and enthusiastic. Great Experience. The finance office was super high tech and efficient. 5 STARS for BMW of Mamaroneck informative and enthusiastic. Great Experience. The finance office was super high tech and efficient. 5 STARS for BMW of Mamaroneck More

Great experience buying my X1 from BMW of Mamaroneck. The staff is very helpful and attentive to what you’re looking for. Kason helped me find the exact car I wanted and Fernando was fantastic in making the staff is very helpful and attentive to what you’re looking for. Kason helped me find the exact car I wanted and Fernando was fantastic in making the entire purchase stress free and actually pleasant. Highly recommend this dealer! More

2nd problem with my CPO BMW. Service dept. needs training. I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owne I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owned but we're not. General Manager Joe Czarnecki helped rectify the problem after I notified him by giving me some money back so that I can get the brakes and rotors done at my local dealer. Thank you Joe !! 2) Less then 100 miles later I brought my car to my local BMW dealer because there was a noise coming from under the car and the car made a noise when it was put in reverse and when it was turned to the left. My local dealer confirmed the brakes & rotors needed work. They also said the car needed immediate attention for a leaking and torn thrust arm bushing and broken exhaust hanger. I had both repaired. These two additional problems on a CPO car with less then 200 miles on it makes me angry. Shame on the service department for allowing this vehicle to be certified and shame on BMW. Stupid stuff like this tarnishes the reputation of the BMW CPO program. I plan on purchasing another CPO car this spring or summer for my girlfriend. I may write off BMW and go with Audi next time around. Jim Fournier Barkhamsted, CT 06063 More

Dealership was clean and people were polite. Salesman Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through like all the other BMW’s and Audi’s I tested. On the hour and a half ride home to NW CT the front brakes felt worn, uneven and occasionally stuck. The next day in the morning the same thing happened when I put the car in reverse to leave for work. I also question the worthiness of the extended service warranty I purchased for $1900 since the mileage it covers is so short and the car isn’t due for service fir 8000 miles and the warranty will be up by then. Bad choice on my part. After talking and showing the car to a mechanic friend of mine he feels the front rotors DEFINITELY should of been replaced as part of the CPO certification since there is a lot of wear on them and it looks like they were turned down once already. He said shame on BMW for allowing that to occur. Makes me wonder what else they skipped? I now have less confidence in this car not costing me lots of money down the road. I keep my vehicles a long time. I had my last BMW almost 20 years. More

They don’t service the CPO vehicles they sell very well. Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing B Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing BMW’s stellar reputation. More

Mediocre customer service turns awful after signing lease ag I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around. I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car. Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!? On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one. Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day. I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned. More