BMW of Madison

Fantastic and memorable experience! Taylor and Kevin handled the entire process with professionalism and responsiveness. I felt as if I was truly a valued customer and they went out of their way to ensu handled the entire process with professionalism and responsiveness. I felt as if I was truly a valued customer and they went out of their way to ensure my satisfaction. I am writing this note in hopes that it influences others to contact them and benefit from the service that Zimbrick BMW provides. This dealership should be considered the standard and I am glad to have one I can trust the next time I am in the market. More

I found the staff of Zimbrick BMW (specifically Kevin Richter and Jenny McAdow) to be very friendly and knowledgeable. Kevin and Jenny spent a great deal of time answering my questions and showing me th Richter and Jenny McAdow) to be very friendly and knowledgeable. Kevin and Jenny spent a great deal of time answering my questions and showing me the details of the model I was interested in (and ended up purchasing). Overall, it was a great experience and I would recommend Zimbrick BMW to others. More

No one likes it when something goes wrong with there car, especially when you can't tell how fast you are going! I called Zimbrick and Brian told me to come in right away, he gave me a loaner car and fixed m especially when you can't tell how fast you are going! I called Zimbrick and Brian told me to come in right away, he gave me a loaner car and fixed my car with in a couple days. Thank you to Brian and the rest of his team for making a potentialy bad experience into a great one!! More

Had been looking for a VERY specific CPO 09 335 with x drive for 2 months. Frustrated, I started my search outside of Illinois I Quickly found out there was only 8 in the US and started calling on them. drive for 2 months. Frustrated, I started my search outside of Illinois I Quickly found out there was only 8 in the US and started calling on them. Mike Dennis was easily the friendliest dealer who took the time to answer my questions/concerns dealing with and out of state customer, first time buying out of state for me, let alone a BMW. Mike walked me through the process, agreed on firm final number and gave his word he would hold the car for a few days so i can do a visual/test drive. Sat came and i made the trip (2hrs) Mike Had brought out my car and it was stunning. It passed my picky eye for details and was happy to do a deal. The deal went flawlessly and I was passed over to Griffin for the paperwork processing. Griffin is very personable and friendly. he went over each document and explained what we were signing. he also explained any optional warranties we could purchase. afterward were passed back to Mike who was ready to show how to use the I drive and Pair my cell phone to the Blue tooth. I am very happy with my first BMW experience and would recommend making the 2hr trip to Madison for a no hassle purchase. I plan on buying from Zimbrick BMW when my Wife wants to replace her SUV. Thank you Mike =) More

Mike Dennis is the man! He is a true professional, and a very caring salesperson interested in making his buyer comfortable, and knowledgable on how the transaction will work. I purchased a 2011 Mustang GT very caring salesperson interested in making his buyer comfortable, and knowledgable on how the transaction will work. I purchased a 2011 Mustang GT off of their used lot sight unseen. I live in NY, and obviously Zimbrick is in WI. Mike was extremely patient with me. He aided me in every way he could to help me get comfortable with the idea of buying a car sight unseen from 1 thousand miles away. I highly recommend MIke, and Zimbrick overall. The car was better than described, and every single aspect of the deal went exactly as Mike said it would. No joke, if I ever buy a BMW, or if they have another used car I am interested in, I would not hesitate to give Mike and the great people at Zimbrick a ring. Thank you all so very much. You have made me a very happy buyer. More

Worlds of a difference between Zimbrick BMW and many other dealerships around Madison! Zimbrick BMW made the car buying process smooth and painless. I actually chose to buy the vehicle I did from Zimbri other dealerships around Madison! Zimbrick BMW made the car buying process smooth and painless. I actually chose to buy the vehicle I did from Zimbrick as opposed to the same vehicle at other dealerships because of the quality experience I received from Zimbrick BMW staff. Excellent service and staff to work with, I highly recommend Zimbrick BMW! More

Mike is an asset to the Zimbrick BMW dealership. He has always done everything he could to satisfy my needs, and has fit me in without an appointment when my car needed repairs unexpectedly. He takes the always done everything he could to satisfy my needs, and has fit me in without an appointment when my car needed repairs unexpectedly. He takes the time to explain the problems and what is necessary to fix them. He provided excellent advice for caring for my car during periods of low usage, which to me goes above and beyond the mechanics of filling out repair orders and handing the keys over to the technicians that takes place elsewhere. More

I bought my used E55 AMG Mercedes from Zimbrick on 5/28/2010. I had been researching and looking for a car like this one for several weeks. I saw it on autotrader.com and sent a message to the dealers 5/28/2010. I had been researching and looking for a car like this one for several weeks. I saw it on autotrader.com and sent a message to the dealership via their website. Later that day, I received an email from Griffin who answered all of my questions. He then answered all of my subsequent questions to the best of his ability and most importantly, if he didn't know right away, he found out for me as soon as he could. He was invariably polite and prompt with his responses. He sent me pictures as soon as he could (the listing was new and had not been detailed when I emailed him) and was very open with me in regards to what reconditioning had been done. Because of his outstanding customer service and my interest in the car, I made the trip out to the dealership (3 hours away) and I was very happy to see the car was EXACTLY as described. Nothing more, nothing less. We had already agreed on the price and I was driving the car home within 45 minutes of arriving at the dealership. I couldn't have been happier with the dealership and particularly with Griffin. I'm surprised to see the number of negative reviews on here, but my experience was top-notch. 5/5 stars for me. More

I requested an online price quote for BMW X5 through KBB. it was directed to one of the sales person at zimbrik BMW. scheduled an appointment and a possible test drive. on the day of appointment this guy sta it was directed to one of the sales person at zimbrik BMW. scheduled an appointment and a possible test drive. on the day of appointment this guy started cross questioning me as if i was there to waste his time any play with his BMW toys. he kept on asking me repeatedly why i wanted to buy this car. i gave him several hints to tell him humbly that if have the money why shouldn't i? but apparently he was stupid and could not take the hint. he brought his x5 to the service station because it was raining and barely opened the door of the car and asked me to peek in. it was not only disgusting but also embarrassing. finally told him that i will have to do some internet search on the vehicle to make a final decision. if it was not for this lousy, pessimistic and skeptic sales man i would have bought the car in less than a few weeks from zimbrick. but because of the atmosphere he created i would not even give them a dime. called Rockford IL bmw very next moment to scheduled a test drive next week. i am surprised how BMW maintains their franchise to such illiterate and discourteous franchisee. More