BMW of Madison

Will Buy a Lexus Next Time After being a loyal Lexus customer for 20 years, I purchased my first BMW from Zimbrick. I was very disappointed in the cleanliness of the vehicle at After being a loyal Lexus customer for 20 years, I purchased my first BMW from Zimbrick. I was very disappointed in the cleanliness of the vehicle at delivery. I expected a brand new $100K 7 series BMW to be spotless upon delivery. This wasn't the case. The floor mats were stained and the interior needed a good cleaning. As this car was a display model "on the floor" with considerable amount of people sitting in the vehicle, I understood how the vehicle interior was in need of cleaning. As I was in a hurry to take delivery, I chose to overlook this issue. My second experience was with the scheduling of body work via the Zimbrick internet site. After receiving no response for several days, I contacted them and was advised they were having trouble with the internet site. Again, I chose to overlook this issue. The crowning blow came this morning. I took my car in for a service appointment. Having been accustomed to "Lexus" quality service, I was disappointed to receive the car back without a complimentary car wash. In fact, the car's windshield was in worse shape than when I took it in for service. Apparently, the service tech checked the windshield washers and smeared the windshield and didn't bother to wipe the windshield clean. I guess I am expecting too much to think Zimbrick would provide a complimentary car wash. Any time one of my Lexus vehicles was in for any type of service, Brookfield Lexus always returned my vehicle in "spotless" condition. As a side note, when I couldn't get the appointment for body work scheduled with Zimbrick, I took the car to Knauz BMW in Lake Bluff, IL to be repaired. Not surprisingly, when I picked it up from Knauz, the car was freshly washed and cleaned! I will start using Knauz for my service work and definitely buy my next BMW from them! I don't recommend Zimbrick! More

watch your wallet! Had trouble getting scheduled for four new tires. Had a bulge in one and they wanted to wait a week to sell me four new tires. Kept trying to get sche Had trouble getting scheduled for four new tires. Had a bulge in one and they wanted to wait a week to sell me four new tires. Kept trying to get scheduled sooner but constantly put on hold.. Meanwhile my wife went online and found same tires $500 LESS at a Goodyear store. BMW is ripping people off!! Check elsewhere, don't buy tires at Zimbrick BMW!!!! More

Great place to buy I was looking for a 3 series CPO car with less miles and found at Zimbrick. So i walked into dealer office and met Sean, he provided 100% support in b I was looking for a 3 series CPO car with less miles and found at Zimbrick. So i walked into dealer office and met Sean, he provided 100% support in buying car and assisted me getting car loan with great intro, provided car education after purchase. i would definitely visit Zimbrick for my next car purchase and thank you Sean. Best, Hari Varala More

A great team at a great dealership The BMW with all the options I wanted brought my search out-of-state. Once I found the right car at Zimbrick, I was a bit hesitant to make such a maj The BMW with all the options I wanted brought my search out-of-state. Once I found the right car at Zimbrick, I was a bit hesitant to make such a major purchase over 500 miles from home. I worked closely with Sean Weckerly – he almost immediately eased my uncertainty. Sean was there every step of the way from inquiry through the purchase to shipment to ‘after the sale’ follow-up/education on the vehicle. An enjoyable and easy buying experience. In addition to Sean, I also had the full support of Kevin Richter assuring me that Zimbrick stands behind all their sales – which I’m here to say they definitely do! I may have only discovered Zimbrick because of a specific search but in all honesty they will be my first call on my next purchase regardless of how far we live from the dealership. I strongly recommend Sean, Kevin and Zimbrick. Thank you for a great deal on a great car! Sincerely, Joe Spadaro More

I had a great experience at Zimbrick BMW. Where do I start Jenny McAdow was awesome she made me feel at home when I was over 160 miles away JENNY for president my past experience with dealersh Where do I start Jenny McAdow was awesome she made me feel at home when I was over 160 miles away JENNY for president my past experience with dealerships have been an all day thing but not Zimbrick in and out less than a hour. More

Enjoyable Car Buying Experience My wife and I have been searching for an used SUV for several months now as we are expecting a new family member this November. We visited many many m My wife and I have been searching for an used SUV for several months now as we are expecting a new family member this November. We visited many many many dealerships. It almost got to a point where we either felt that our business was not wanted and or the communication was terrible. I stopped in Zimbrick BMW one day when my wife sent me a link to an 2004 Lexus RX330 that had the features and mileage we wanted along with our price range. I meet with Taylor right when I walked in the door. I shared my experiences with him from the other dealerships and how our car buying experience was no longer fun and became a royal pain. Taylor did the complete opposite. He made our experience extremely enjoyable and we got everything we could possibly ask for. This is our second vehicle we have purchased from Zimbrick BMW in the last two years. I told Taylor and his sales manager that when we look to buy another SUV next year, that without any hesitation we only want to work with them. Even if they don't have the SUV on their lot, I know Taylor can find it. We finally found a dealership that we can have a purchasing relationship with. Only positive feedback to anyone who asks me about our recent purchase. Thank you again Taylor and all of Zimbrick BMW. Kind Regards, Chris & Jessica McFarland More

Great Service and Car Buying Experience We purchased a vehicle out of state for the first time and Jenny helped us each step of the way - very helpful - outstanding customer service We purchased a vehicle out of state for the first time and Jenny helped us each step of the way - very helpful - outstanding customer service More

BMW Assist Jenny McAdow was very helpful and super friendly! She was very patient with us as we had tons of questions, etc. Not once we felt hurried, she conti Jenny McAdow was very helpful and super friendly! She was very patient with us as we had tons of questions, etc. Not once we felt hurried, she continued to ask us if we have any more question! I strongly recommend you visit this BMW dealership and ask for Jenny McAdow to help you choose your BMW! She is the champ! More

BMW Experience I traded in my 2012 BMW X3 for a new 2015 BMW X1. Jenny McAdow helped me with the transition, and she gave me excellent service. She took me on a te I traded in my 2012 BMW X3 for a new 2015 BMW X1. Jenny McAdow helped me with the transition, and she gave me excellent service. She took me on a test drive and explained the features and showed me how to use the navigation system, (Very cool). She helped me with the financing and spent several hours going over the paperwork with me. She was very friendly and treated me with respect. She also answered my questions; how and when to put air in the tires, what happens if I get stranded, how does the navigation work, how do I enter a new contact, etc... She answered all of my questions and didn't make me feel like I was a bother asking all of these questions. I would recommend BMW to anyone, and tell them the service is outstanding. They also serve coffee and cookies in case you have to wait for service. A very satisfied customer. Kim Solberg More

There was nothing to complain about. It all went smoothly and waiting in the lounge was pleasant. Since the service was covered, I did not rate it. It is always good not to pay. PS: To the Dealer Rater: If and waiting in the lounge was pleasant. Since the service was covered, I did not rate it. It is always good not to pay. PS: To the Dealer Rater: If you send me junk mail, I will not do it again. More