BMW of Madison

Very good The salesmen were very curtious. They were honest and upfront about the car we purchased. They didn't try to swindle us into a purchase that we weren' The salesmen were very curtious. They were honest and upfront about the car we purchased. They didn't try to swindle us into a purchase that we weren't able to afford like other dealerships. We got chocolates after our purchase and get Christmas/birthday cards as well. Would highly recommend this dealership to all our friends and family. More

I wish other dealerships in Madison were as good as Zimbrick We bought a pre-owned Volvo from Jenny 4 years ago and when it came time to start looking for our next car she was the first person I spoke to. She h We bought a pre-owned Volvo from Jenny 4 years ago and when it came time to start looking for our next car she was the first person I spoke to. She has been a great resource navigating the search for the perfect car. More

Mike Christian It was a pure pleasure working with Mike Christian in June of 2016 when buying my X1. He was sincere, knowledgeable and really felt he had my best int It was a pure pleasure working with Mike Christian in June of 2016 when buying my X1. He was sincere, knowledgeable and really felt he had my best interests at heart. He was totally customer focused and I felt no pressure at all to buy. Mike was personable and we discussed at length other interesting topics in addition to me visiting this dealership to check out their BMW SUVs. I would encourage anyone interested in buying a car at Zimbrick to work with Mike. I can honestly say this was the best car buying experience I've ever had. First-class; top-notch. More

Bad Buyer Experience I recently moved to Madison and have bought over 10 BMWs most from the Springfield, IL dealership. When I was younger the 3 series, over the last 10 y I recently moved to Madison and have bought over 10 BMWs most from the Springfield, IL dealership. When I was younger the 3 series, over the last 10 years the 5 series. I planned to move this year to the 7 series. Being retired military I usually go through USAA. This dealership is a USAA certified dealer. I searched the Internet and researched the car. I made an appointment through the Internet contact. When I showed up Mike had another customer. I checked out the car and got some help with the technology but Mike was never available he took another customer even though I was waiting. I took the car for an overnight test drive. I called Mike before I returned to the dealership. I had left my car to be appraised nothing had been done. No contact with anyone other than Mike. When I came in he appeared put off and treated me like a grade schooler. Needless to say the interacting was terrible. Several friends have had similar experiences at this dealership. You would expect buying a 120k car would up the game. What a terrible experience. No I did not buy the car. More

Zimbrick BMW - a nice place to shop As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the BMW 32 As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of the BMW 328i xDrive. I visited the BMW dealership at least five different times including visit for an initial "meet and greet", a couple of test drives, to check out how the infotainment system worked, and to check out the interior seating. Sean Weckerly was always helpful and responsive to our needs and one of the nicest sales people I encountered during my search. I would not hesitate to heartily recommend him. More

There service advisor Matt Hoffman is a crook and has no eth Matt Hoffman is a complete scam as a service advisor st zimbrick bmw watch out do not deal with him. Had my steering rack replaced for 3000 dollars ha Matt Hoffman is a complete scam as a service advisor st zimbrick bmw watch out do not deal with him. Had my steering rack replaced for 3000 dollars had issues next morning with feeling like there was no power steering for first few minutes told me it was a bad steering shaft joint. If it was a bad steering joint this would happen all the time which it did not. Update: Matt then proceeded to call me back about an houe or so later and said it did not need it. His ethics to try and sell me something that was not needed and unecessary puts a very bad taste in my mouth about this company. He is definetly a crook and should not be working for zimbrick. I will tell every single person I know about this plave and how they treat there customers. Please watch out these guys and especially Matt will try and scam you. These guys are crooks and will be taking correct action as this is totally wrong More

Great Salesperson, Great Experience! Sean was friendly and helpful. He answered all my questions straightforwardly. His follow up was not pushy, instead he was truly interested in my fe Sean was friendly and helpful. He answered all my questions straightforwardly. His follow up was not pushy, instead he was truly interested in my feedback on the cars I was looking at to be sure I would be satisfied. He was honest during the negotiations, respected my price range and I got a great car at a very fair price. I could tell that me being happy with my purchase was important to him and he made that happen. Everyone I interacted with at the dealership was extremely friendly and helpful. It was a great experience! More

Will Buy a Lexus Next Time After being a loyal Lexus customer for 20 years, I purchased my first BMW from Zimbrick. I was very disappointed in the cleanliness of the vehicle at After being a loyal Lexus customer for 20 years, I purchased my first BMW from Zimbrick. I was very disappointed in the cleanliness of the vehicle at delivery. I expected a brand new $100K 7 series BMW to be spotless upon delivery. This wasn't the case. The floor mats were stained and the interior needed a good cleaning. As this car was a display model "on the floor" with considerable amount of people sitting in the vehicle, I understood how the vehicle interior was in need of cleaning. As I was in a hurry to take delivery, I chose to overlook this issue. My second experience was with the scheduling of body work via the Zimbrick internet site. After receiving no response for several days, I contacted them and was advised they were having trouble with the internet site. Again, I chose to overlook this issue. The crowning blow came this morning. I took my car in for a service appointment. Having been accustomed to "Lexus" quality service, I was disappointed to receive the car back without a complimentary car wash. In fact, the car's windshield was in worse shape than when I took it in for service. Apparently, the service tech checked the windshield washers and smeared the windshield and didn't bother to wipe the windshield clean. I guess I am expecting too much to think Zimbrick would provide a complimentary car wash. Any time one of my Lexus vehicles was in for any type of service, Brookfield Lexus always returned my vehicle in "spotless" condition. As a side note, when I couldn't get the appointment for body work scheduled with Zimbrick, I took the car to Knauz BMW in Lake Bluff, IL to be repaired. Not surprisingly, when I picked it up from Knauz, the car was freshly washed and cleaned! I will start using Knauz for my service work and definitely buy my next BMW from them! I don't recommend Zimbrick! More