BMW of Madison

Parts department is terrible! The sad thing is that place makes so much money that nobody cares. Need a new drain plug for my car and the parts people ordered the wrong one twice The sad thing is that place makes so much money that nobody cares. Need a new drain plug for my car and the parts people ordered the wrong one twice now. Have to go back for a fourth time for an oil change because they keep ordering the wrong part. More

Excellent customer service! Always a pleasure to do business at Zimbrick. Would recommend them for anyone with a BMW. Always a pleasure to do business at Zimbrick. Would recommend them for anyone with a BMW. More

This car buying experience was my most pleasant I have ever had. Patrick and Denise very professional and knowledgeable. My next car will come from zimbrick. ever had. Patrick and Denise very professional and knowledgeable. My next car will come from zimbrick. More

Had a recall to replace and Stacy Simonson made my experience great 👍 Great customer service. Thanks Marvin Stewart experience great 👍 Great customer service. Thanks Marvin Stewart More

Staff is always polite and helpful. Very honest and trustworthy. In for an inspection and they were very complete with explaining and issues found Very honest and trustworthy. In for an inspection and they were very complete with explaining and issues found More

The staff are very helpful and eager to make sure what you buy is a good fit. They offer great value for your money. The service department is very helpful and does high quality work! you buy is a good fit. They offer great value for your money. The service department is very helpful and does high quality work! More

They were nice to work with. It took a few weeks to agree on price but we finally settled on a price neither of us were happy with and I purchased a really fun Clubman to go wit It took a few weeks to agree on price but we finally settled on a price neither of us were happy with and I purchased a really fun Clubman to go with my Cooper SE More

Excellent service and a car wash included. Gave me a fun loaner and my car was ready when they promised. Everyone was helpful and friendly. Out in no time all. ZIMBRICK BMW is a superb dealer. Gave me a fun loaner and my car was ready when they promised. Everyone was helpful and friendly. Out in no time all. ZIMBRICK BMW is a superb dealer. More

I wnet in with what I tought was low tire pressure due to the change in temps. I actually had something in my tire. Even though they where booked solid they got me in and fixted my tire! Thanks Zimbrick B the change in temps. I actually had something in my tire. Even though they where booked solid they got me in and fixted my tire! Thanks Zimbrick BMW More

Very long but worth the read. I recently got a great deal on a 2015 GT and wanted to get a full diagnostic from a reputable location. I went into zimbrick bmw on Oct 19th and it w I recently got a great deal on a 2015 GT and wanted to get a full diagnostic from a reputable location. I went into zimbrick bmw on Oct 19th and it was an overall decent experience but the interactions felt forced and the diagnostic alone ran me just short of 500 bucks. I was told my blower needed replacing and I requested the replacement of a back taillight as well. I was able to set up an appointment for the repairs for Nov 07 (A bit far if you ask me) and was looking forward to the scheduled repairs. The morning of Nov 07 I dropped off my GT and was told the repair of my blower and a tail light should be completed by end of day (6pm). Later that day I receive a phone call from a stacy explaining how several bolts that are needed for my blower were actually not readily available to the mechanics and an order would have to be placed for said bolts. Postponing the repair until the following day (Nov 8). Extremely unprofessional and unorganized to not have all components for any repair let alone a repair that's been scheduled almost a full month in advance but I digress. So now the repair would be expected to be completed by end of day...again. Nov 8th comes and no communication between zimbrick and I has been initiated until nearly a few hours before they close. Stacy calls again and I was told that there was good news and bad news. I wanted the bad news first and was informed that my vehicles automatically closing trunk, had been shut so aggressively (had to be done manually) by an employee that the back window had "exploded". I was and still am highly upset, disappointed, and confused how such a company would hire mechanics, so negligent and unknowledgeable that a mistake like this could occur. Infuriatingly, the good news was that I did not have to pay for the replacement of my window, so gracious of them. I was told a new window would not be here in Madison until the following Friday so now my simple repair and replacement of a blower and back taillight like which was estimated to be completed within 12 hours is now extended into a week. This entire experience has been inconvenient to say the least. I would NEVER suggest this location ever to anyone. Much safer to get a diagnostic here but absolutely no repairs. More