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BMW of Madison
Madison, WI
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 321 reviews
March 22, 2017
Incredible service I have had nothing but the most amazing service experiences with Zimbrick BMW, despite not having purchased my vehicle here. I barely know where to be I have had nothing but the most amazing service experiences with Zimbrick BMW, despite not having purchased my vehicle here. I barely know where to begin! Brought my vehicle in for its very first service at noon on a weekday. Brian took the time to sit down and get me set up in the system and offered me a loaner car to get back to work, even though the service was only going to take an hour or so. Impressed already. When I came back to pick up the car, I was told there was a small part that was recalled and needed to be replaced. He said he could have the part sent overnight. We set up a time the next day to bring the car back and have this done. Again, despite being a short procedure, I was offered a loaner car to get back to work. Brian called me to say that, unfortunately, the small issue was a larger one, and several components would have to be replaced. And, also unfortunately, those parts need to come from Germany and it will be several days to wait for them. Rather than having to go back to the dealership, however, Brian asked if I would like to keep the car for the entire duration while we wait for the parts to arrive -- Wow! Saved me time and gave me piece of mind, and couldn't be more impressed with the generosity of the offer. During my time driving the loaner car, a light on the dashboard went off -- "Flat tire". Couldn't have come at a worse time, as I was on my way out of town for a very important meeting. My heart sank. I called Zimbrick right away, as I was near, and had a replacement loaner car within 10 minutes. Made it to the meeting on time. AND I was told "no charge" for the incident -- they'll take care of it, no problem. WHAT?! Can this GET any more amazing?? Yes it can! I was called on Friday and told my vehicle was ready. Unfortunately, I was out of town until the following Tuesday. "No problem, keep the loaner car and swing by when you're back" When I came in Tuesday afternoon to get my car, it turns out that it was kept in the service area, inside, the entire weekend. AND someone had taken the time to not just wash the car for me, but *detail* it, inside and out. Tire black on the wheels, Armor-all on the dash. I was floored. And all this, despite me not having purchased my vehicle at Zimbrick. I will be a lifetime customer from now on! More
by lance.lattimer
Employees Worked With
Jenny McAdow, Stacy Simonson, Jen Ellestad, Brian Rauls
March 21, 2017
The dealership is the most professional and helpful. I was able to deal with the salesman on a professional level. We quickly made an outstanding purchase. This was the most pleasant car purchasing exp I was able to deal with the salesman on a professional level. We quickly made an outstanding purchase. This was the most pleasant car purchasing experience We have ever had. More
by Coconut1
Employees Worked With
Kyle Cottier
March 21, 2017
Simply the best I am a long time Zimbrick BMW customer. They never cease to impress me. Their level of service is second to none. From the way you're greeted when y I am a long time Zimbrick BMW customer. They never cease to impress me. Their level of service is second to none. From the way you're greeted when you come their aim to please to the quality of work. Highly recommend!!!! More
by Cousteau
Employees Worked With
Matt Hoffman
March 20, 2017
Above and beyond Helped my family find the right car for us. Personally inspected the car and saw it needed new tires. Had new ones put on for free! Really appreciated Helped my family find the right car for us. Personally inspected the car and saw it needed new tires. Had new ones put on for free! Really appreciated that Sean took the extra step to do the right thing and take care of our family. More
by Kojiben
Employees Worked With
Sean Weckerly
March 20, 2017
Sean Weckerly It’s my absolute pleasure to deal with Sean at Zimbrick BMW. Sean's relationship with us for the past 2 years has been exceptional. Not only does Sea It’s my absolute pleasure to deal with Sean at Zimbrick BMW. Sean's relationship with us for the past 2 years has been exceptional. Not only does Sean ensure the highest level of customer service but he ensures that his customers have that lifetime relationship which really builds confidence in us when dealing with him. I thoroughly enjoy all my dealings with Sean. His knowledge of the vehicles at BMW is exceptional. Sean has used his skillset and experience to ensure that his relationship internally at BMW as well as with us remains his priority each and every day. Along with his undeniable talent, Sean has always been an absolute joy to work with. He is a true team player, and always manages to foster positive discussions and bring the best out of everyone he deals with. Parweiz Mustan More
by ParweizMustan
Employees Worked With
Sean Weckerly
March 20, 2017
A pleasure to work with the professionals at Zimbrick BMW I really enjoyed working with the sales team and Kyle at Zimbrick BMW. I was and out of town buyer but that didn't matter. We made the deal over the p I really enjoyed working with the sales team and Kyle at Zimbrick BMW. I was and out of town buyer but that didn't matter. We made the deal over the phone, signed a few documents the next day. I flew up the following week where Kyle personally picked me up from the airport and brought me to the dealership; where my car was waiting in the showroom. Kyle and the staff at Zimbrick had all my paperwork ready when I arrived so we got started on that right away. While I waited for my payment to clear, Justin walked me through all the features and how to operate the technology on the car before I departed. Prior to leaving, Kyle surprised me with a gift certificate to the retail store and a 3 month subscription to XM Radio. After about 90 minutes I was on my way back home (400 miles) In all, dealing with the professionals at Zimbrick BMW was a pleasure and I would not hesitate to work with them again if the need arises. More
by Ryan
Employees Worked With
Kyle Cottier, Justin Sundby
March 20, 2017
pleasant experience i have known mike a long time, he is very honest and trustworthy. i have sent friends to deal with him and they felt the same. always fun to buy a i have known mike a long time, he is very honest and trustworthy. i have sent friends to deal with him and they felt the same. always fun to buy a car from him. never lets you down. zimbrick is lucky to have him. More
by richard mueller
Employees Worked With
Michael Christian
March 20, 2017
Great Buying Experience! My experiences with Zimbrick BMW of Madison have been very positive. Kyle Cottier, sales rep, definitely went the "extra mile" for Zimbrick and for m My experiences with Zimbrick BMW of Madison have been very positive. Kyle Cottier, sales rep, definitely went the "extra mile" for Zimbrick and for me! More
by JLG
Employees Worked With
Kyle Cottier
March 20, 2017
The Ultimate Experience I have been a customer of Zimbrick BMW since 1999 when I picked up my first CPO. I had an excellent experience at that time and I am still having my c I have been a customer of Zimbrick BMW since 1999 when I picked up my first CPO. I had an excellent experience at that time and I am still having my cars serviced at BMW . The service department had always taken good care of me and my cars throughout the years. The service managers were always friendly, approachable and helpful. I met Sean in 2015 when I was thinking of getting into a different BMW. I was thinking of getting into a new one in a year or so. I was just curious how the lease program worked since I had only purchased my cars at BMW. Sean explained very clearly how the lease program had worked and answered all of my questions. He was very friendly and was very approachable. He did not put any pressure on me but provided all the information that I needed. After talking with him several times about the program I had decided to build my first 328i for lease. Even though I was not anticipating on getting into another car for a year or so the kindness and positive interaction I had made me realise Sean was the person I wanted to work with. I trusted that he would assist me all the way through the process and make it an enjoyable one. Sean was very patient and informative during the building process. I had many questions about accessories and price. He gave me all the information I needed and made the building process very easy and fun. Even though I had picked up my 328i in Madison, he had arranged for us to experience the Spartanburg delivery program. My family and I had an awesome time visiting the plant, museum and I had a lot of fun on the track! Sean had made my first BMW lease experience so fun and enjoyable that I would definitely recommend him to anybody that is looking into a BMW. We had worked with him this year for a CPO X5 and the experience is what I had expected from the past. He was very helpful and patient with us. I am looking forward to working with Sean later this year because I have a reserved spot for my next BMW, the M2! I know and trust Sean will make this experience an excellent one. Sean represents what BMW stans for. Not only the ultimate driving machine but ultimate service as well! More
by AJC
Employees Worked With
Sean Weckerly, Justin Sundby, Matt Hoffman, Mike Baumeister, Brian Rauls
March 20, 2017
The greatest expierence ever Sean Weckerly went above and beyond to the expietence easy, carefree and special. My dream was to one day drive a BMW and my husband had bought thre Sean Weckerly went above and beyond to the expietence easy, carefree and special. My dream was to one day drive a BMW and my husband had bought three vechiles from Sean. The service at this specific dealership is outstanding!! Hope to continue the relationship with Sean and Zimbrick BMW fior many more years to come! Thank you Sean More
by ingridmuller
Employees Worked With
Sean Weckerly
