BMW of Madison

Excellent service I had scheduled an appointment to have my snow tires switched out and was planning on waiting at the dealership while the work was preformed. As I re I had scheduled an appointment to have my snow tires switched out and was planning on waiting at the dealership while the work was preformed. As I reached the waiting area my service advisor Mike Baumeister approached me and said my car was due for oil, new spark plugs etc. and they would do that service that day. He had a loaner car waiting for me ready for me to go about my day as my service was being completed. That to me is excellent service. We are a family with 4 vehicles 2 of those being BMW's, an X5M and a 7 Series. one of the others is a Range Rover which is also a favorite however, the service for that vehicle has been less than average. And for that reason I will ALWAYS drive a BMW!! More

Salesman Sean Weckerly did a great job! Sean Weckerly did a great job of handling my European Delivery purchase. I had a lot of questions about the whole process and the few times Sean didn Sean Weckerly did a great job of handling my European Delivery purchase. I had a lot of questions about the whole process and the few times Sean didn't know the answer for sure, he knew who to contact in Munich and always emailed me an answer the next day. At the time I was purchasing, there was both a new website to spec out the car; and it was a new model. In both cases he was adept at answering my questions and explaining the features. Whenever there was a milestone date, he made sure I got the updates and new information about the car and the delivery. I couldn't have asked for better customer service. More

Nice Experience We wanted to purchase our first "Luxury Car" and not be overly emotional about it. Our sales person was very patient and helpful with our purchase. Th We wanted to purchase our first "Luxury Car" and not be overly emotional about it. Our sales person was very patient and helpful with our purchase. The dealership had a vehicle that matched our needs and we were able to agree on a fair price without having to feel as if we were asking for something unreasonable. All in all we a pleasant experience and are enjoying our vehicle. More

Great! Awesome experience!!! They really went the extra mile to make sure I understood everything and that I was happy!! Great dealership and I would tell ev Awesome experience!!! They really went the extra mile to make sure I understood everything and that I was happy!! Great dealership and I would tell everyone to go there not to mention awesome car!! More

Excellent Experience for a Remote Purchase I purchased a Certified Pre-Owned BMW i3 remotely from Jenny McAdow at Zimbrick BMW. This was my first remote car purchase, and I placed a lot of trus I purchased a Certified Pre-Owned BMW i3 remotely from Jenny McAdow at Zimbrick BMW. This was my first remote car purchase, and I placed a lot of trust in Jenny to provide me with the details and condition of a car I was not able to see in person. After completing the deal and receiving the car I can confirm my trust was well placed, I couldn't be happier with my purchase! Jenny walked me through every detail of the remote purchase and ensured everything went smoothly, including financing, shipping the car cross country, and using all the technology features once I received the car. If you're considering a remote purchase I would highly recommend working with Jenny McAdow. More

Great car! Great people at Zimbrick BMW! Car buying can be emotion-draining. But Zimbrick's cast of professionals makes it an exciting and enjoyable experience. Jenny McAdow spent time liste Car buying can be emotion-draining. But Zimbrick's cast of professionals makes it an exciting and enjoyable experience. Jenny McAdow spent time listening carefully to what I was looking for; then worked diligently to come up with a treasure. Negotiating a price was a fair and productive process. She is truly a professional. I have also worked with the service dept. and business office-- Mike, Griffin, Ken -- too many people to mention -- whom I have the highest regard for. This is my third vehicle over the last 12 years. I'll definitely return when the time is right. More

Great purchasing experience with Kyle Cottier I worked with Kyle over a couple of weeks to purchase my 2013 135 I convertible. During the experience, Kyle was professional and patient with me as w I worked with Kyle over a couple of weeks to purchase my 2013 135 I convertible. During the experience, Kyle was professional and patient with me as we negotiated final terms. I flew into Madison from out of state. Kyle arranged for a colleague to pick me up at the airport and take me to the dealership. It was a Saturday morning, very busy and despite handling a couple of customers in addition to me Kyle made me feel welcome, made sure the car was detailed and arranged a test drive with Justin who is the dealership's BMW Genius. Justin made sure I was comfortable with all the operating features of the 135i before handing me off to Ken the business manager. Ken had all my paperwork ready, answered my questions and got me on the road with no delays for the 6 hour drive home. All in all a positive buying experience, I would certainly recommend Zimbrick BMW and my Client Advisor Kyle Cottier. More

Sean from Zimbrick BMW was great! Sean was extremely professional and helpful while helping me select a used X3. He took the time to understand my needs before making a recommendation, Sean was extremely professional and helpful while helping me select a used X3. He took the time to understand my needs before making a recommendation, and was able to thoroughly answer all questions I had about the vehicle. As a returning customer, the other staff members I worked with (Mike B, Griffin R, and Ken) made me feel comfortable and appreciated. Long story short: Sean listened to me and found me the perfect fit! More

Sean is Very Patient Sean was very patient and kind while being bombarded with all my questions about a car I saw online. He made sure that all my questions were answered Sean was very patient and kind while being bombarded with all my questions about a car I saw online. He made sure that all my questions were answered, quickly and efficiently. We exchanged emails for nearly a week before I came into the dealership. I didn't feel any pressure from him when I went to test drive and look over the car or while I was sitting at his desk speaking to him. I would recommend Sean and Zimbrick, BMW and if I were local, I would definitely be willing to do business with them again. More

Low pressure, good buying experience Purchased a used 2010 BMW 335i. Sean the salesman did an excellent job. Was willing to meet all of my requirements, and was patient with all of my req Purchased a used 2010 BMW 335i. Sean the salesman did an excellent job. Was willing to meet all of my requirements, and was patient with all of my requests and questions. More