BMW of Madison

Good waiting area with private space for customer work station. Complimentary snacks and beverages. Great attitude people with understanding customer request. station. Complimentary snacks and beverages. Great attitude people with understanding customer request. More

This is about an alignment I asked Zimbrick to do 8/25/2023. Get a load of this... Deceitful. Fraudulent. Greedy. Zimbrick lied to me about performing requested work on my car. Zimbrick fra 8/25/2023. Get a load of this... Deceitful. Fraudulent. Greedy. Zimbrick lied to me about performing requested work on my car. Zimbrick fraudulently charged me as if they did the work. Then Zimbrick flipped the script and said if I agreed to $9,000 in recommended repairs they would agree to perform the original requested work for free. Zimbrick told me they aligned my car, but didn't actually adjust anything. And when I asked to see the before & after alignment specs, they wouldn't share them with me. Charged me$164 for an alignment they didn't perform and didn't have any evidence of performing. Customer "disservice" department did not call me to tell me the repairs are complete; I called 3 times to get the status of my vehicle, noon, afternoon and evening. Finally they called and claimed "your vehicle is ready." Wouldn't share with me the before/after alignment specs, instead said, "If you agree to pay for the other inspection findings, Zimbrick charged me $164 for an alignment...but didn't align it, didn't even adjust anything. They didn't tell me they didn't align it when I paid their full price invoice. Just charged me and sent me home! But they were sure to include their free inspection in which they "recommended repairs based on their multi-point inspection service." I asked for the alignment before & after specs (all alignment machines store them.) Zimbrick alignment mechanic took my complaint and consulted with his team; head mechanic, service manager and front desk. They admitted to him that they returned the vehicle out of spec. And he still did not offer up any of the before/after specs. I said that isn't right, and asked what they are going to do about it - my car was still out of alignment. They offered to line their pocket at my expense. They said they would give me a "FREE ALIGNMENT" if I agreed to their "recommended repairs" which added up to $8,893 (oil pan replacement $3,538, struts & cambers $2,694, brakes pads & rotors $1,060, 2 tires and balance and mount $917). Zimbrick returned a customer vehicle knowingly out of alignment, knowing that they didn't adjust anything, and charged the customer as if an alignment had been performed. Despicable, deceitful and dishonest. Deceit, lies and dishonesty are not new for Zimbrick. I've never heard of that before, until I read other reviews online - they've done this to other people. "After" they lied to me and charged me, then they said I needed to pay for their recommended repairs in order to guarantee an alignment (that they lied to me about the first time). My hometown mechanic did the alignment for $170. My BMW has driven straight and true ever since. More

Service advisor Corey is outstanding along with the Zimbrick team. Not only did he get me an emergency appointment but also under estimated wait time. And to top it off, under budget. I would have paid Zimbrick team. Not only did he get me an emergency appointment but also under estimated wait time. And to top it off, under budget. I would have paid the full amount but Corey said it took less time than BMW average. Talk about honesty on top of great service. I would give 10 stars. Thanks Zimbrick and your staff. More

The dealership did a good job keeping me current on the status of the car status of the car More

Service was easy to Schedule and team was superb. I had to reschedule multiple times due to my work schedule and proximity to dealership but they were always understanding and accommodating. I had to reschedule multiple times due to my work schedule and proximity to dealership but they were always understanding and accommodating. More

They stick to the time and honor whatever package you initially had with them. And the process is explained thoroughly. initially had with them. And the process is explained thoroughly. More

I have an older model car and didn’t want to put a lot of money into it, they worked with me on repairs and gave me a coupon to bring the price down. My car was washed and looking great when they were done. money into it, they worked with me on repairs and gave me a coupon to bring the price down. My car was washed and looking great when they were done. More

Sales representatives and finance manager were very helpful, professional, knowledgeable and transparent. I’ll always recommend them and I’ll go back again for another purchase if needed. helpful, professional, knowledgeable and transparent. I’ll always recommend them and I’ll go back again for another purchase if needed. More

Very good service. Friendly service people. Work completed on a timely manner. Very good staff. Friendly service people. Work completed on a timely manner. Very good staff. More

Great experience with this dealership. Service and people were very professional. Was able to get appointment in a timely manner. Service and people were very professional. Was able to get appointment in a timely manner. More