Alderson BMW - Service Center

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accide Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere. More

They committed to fix the recall within a day. They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one respon They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one responded. More

We have used Alderson BMW in Lubbock, Tx for many years now for our car purchases, service and repair. We highly recommend this dealership and have never had a bad experience. We really appreciate the prof now for our car purchases, service and repair. We highly recommend this dealership and have never had a bad experience. We really appreciate the professionalism of their service department and the Service Manager Gary Johnson. He and his service team are exceptional. More

Everyone I dealt with at the dealership was very friendly.. Very professional and knowledgeable.. All questions I asked were answered.. Justin Ware and his team took good care of us.. Christian V. w friendly.. Very professional and knowledgeable.. All questions I asked were answered.. Justin Ware and his team took good care of us.. Christian V. was the technician for the Warranty repair and also programmed our new key.. More

Excellent service including valet pickup/delivery, inspection video, wash/vacuum and prompt communication during repairs and checkout. Routine maintenance plus recommended additional service performed inspection video, wash/vacuum and prompt communication during repairs and checkout. Routine maintenance plus recommended additional service performed quickly. More

Great Service! Had regular oil change done and needed it done quickly as my plans had changed. My service advisor, Jeremy Henderson, said he would make an ASAP note Had regular oil change done and needed it done quickly as my plans had changed. My service advisor, Jeremy Henderson, said he would make an ASAP note on the service. He was good on his word, and I was on my way even sooner than expected. Thanks Jeremy! More

Excellent Always Tim Harmon....Excellent Service I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excelle Tim Harmon....Excellent Service I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent. More

Tim Harmon is so helpful. We live 150 miles away and he makes service easy for my wife and I. He and the rest of his team take excellent care of our 2014 5 se is so helpful. We live 150 miles away and he makes service easy for my wife and I. He and the rest of his team take excellent care of our 2014 5 series More

Suspension problems Nice service and friendly service. Want go anywhere else . Ashley handle my problem and took care of warranty recall. Thanks for your services. Th Nice service and friendly service. Want go anywhere else . Ashley handle my problem and took care of warranty recall. Thanks for your services. Thank you, More

Car Service I had my bmw serviced for the first time and was thoroughly pleased with the service department. Tim Harmon was courteous & professional. I love the f I had my bmw serviced for the first time and was thoroughly pleased with the service department. Tim Harmon was courteous & professional. I love the fact that my car was washed before being returned to me. Awesome job by all! More