BMW of Loveland

CO’s for customer service I had an urgent issue with my vehicle and Konner from service was able to give me road-side advice as well as find an appointment for me at my earli I had an urgent issue with my vehicle and Konner from service was able to give me road-side advice as well as find an appointment for me at my earliest convenience. I felt taken care of and appreciated. More

Very helpful and informative. And patient. Would def recommend to others that might be looking for a car. It took some time but we found the correct car. and informative. And patient. Would def recommend to others that might be looking for a car. It took some time but we found the correct car. More

Unhappy with service rep I called service to schedule a recall fix. Brian, the service rep did not return my call that same day but the next morning. By the way, I called ab I called service to schedule a recall fix. Brian, the service rep did not return my call that same day but the next morning. By the way, I called about 9 in the morning. When I dropped the car I told him I needed it by 4:00 and he said no problem and that he would call. I called him at 4:45 and he said I thought I called. We were waiting for a call and it never came. He said the car was ready so we came to pick it up. The result of the delay was screwing up our at home dinner plans so we had to eat out. That free fix cost me 50 dollars. More

Zero pressure - courteous Was looking for a step up in my car and I thought a BMW would be a good option. Everyone was welcoming and courteous and put no pressure whatsoever o Was looking for a step up in my car and I thought a BMW would be a good option. Everyone was welcoming and courteous and put no pressure whatsoever on me in my search for that perfect ride. More

Consistently amazing I purchased my BMW from CO’S over 2 years ago. I love my BMW but the reason I will purchase all my vehicles from CO’s is the service and attention t I purchased my BMW from CO’S over 2 years ago. I love my BMW but the reason I will purchase all my vehicles from CO’s is the service and attention to detail I receive with every interaction. They consistently wow me with every visit. More

In good hands I purchased a vehicle from a non BMW dealer that has very low mileage. A couple messages popped up telling me I needed to service a few issues to sat I purchased a vehicle from a non BMW dealer that has very low mileage. A couple messages popped up telling me I needed to service a few issues to satisfy warranty. The dealership I bought from did not step up and CO's did! Their enthusiasm for cars and keeping BMW drivers happy is why I recommend anyone interested in diving these machines go to CO's as the first option. More

Superior experience in every regard! We recently purchased a new BMW X1 at Co’s, and we had an excellent experience in all regards. The BMW vehicle speaks for itself in terms of the supe We recently purchased a new BMW X1 at Co’s, and we had an excellent experience in all regards. The BMW vehicle speaks for itself in terms of the superior engineering and handling, safety features, technological advances, options, styling, and luxury. The Co’s campus and buildings are very attractive, pleasant, and welcoming, and you feel comfortable immediately upon entering. The service department is fast, efficient, and has superior expertise. However, it is the actual customer experience at Co’s that stands out as exceptional in every way. Whenever we have had business of any sort with Co’s, including for our previous BMW, we are always struck with one critical feature; every single person we interact with is always positive, pleasant, courteous, respectful, helpful, knowledgable, and professional, This has been true for the receptionists, service department, parts department, tech-help technicians, and sales personel. Every single individual at Co’s, without fail, truly goes out of their way, above and beyond, to ensure that you as a client receive the best possible service and results and are 100% satisfied in every way. That kind of ambience, culture, and customer service will bring us back every time. More

Fantastic, efficient service I recently took my BMW 440xi in for routine service at Co's BMW. Everything was efficient. My car was checked in and I had a loaner car in less than I recently took my BMW 440xi in for routine service at Co's BMW. Everything was efficient. My car was checked in and I had a loaner car in less than 5 minutes. My car was finished quickly, but I was not able to pick it up until late in the afternoon. When I did, my car was clean inside and out. It was running great, and my checkout procedure was efficient once again. My loaner was perfect, and my entire experience was terrific. Thank you very much! More

The Best Customer Service! I received above and beyond customer service from Kim Calaway, New Car Manager. She was attentive to my needs and made sure I was serviced in the bes I received above and beyond customer service from Kim Calaway, New Car Manager. She was attentive to my needs and made sure I was serviced in the best way in assisting me to buy a new BMW car! She really cares about the customer, and the customer service they are receiving from everyone at the dealership. She referred me to Client Advisor, Alex Vuko, for the process of the car purchase. In my 75 years I have never received such wonderful service in buying a cat. It was the most pleasant, and easiest process I have ever experienced. I recommend this dealership; and I would ask for Alex Vuko to help you. More

Vehicle purchase attempt Co’s BMW has always been great, wish they would have been more competive in trade process, now driving BMW from another dealer. Really tried to trade Co’s BMW has always been great, wish they would have been more competive in trade process, now driving BMW from another dealer. Really tried to trade our BMW we purchased at Co’s, they refused to give us a fair value for our trade so we tried another Colorado BMW dealer, received great trade value & discounts, now driving new 2018 BMW X5. More