BMW of Little Rock

Front end repair Very professional and upfront on cost. Did allow me to have a courtesy car. Everyone was very polite. Washed auto after is was repaired. Good coffee Very professional and upfront on cost. Did allow me to have a courtesy car. Everyone was very polite. Washed auto after is was repaired. Good coffee More

Recall service work Service was done fast and friendly. Thank you I had to replace my bmw emblem last month and it came off in the wash bay. I had to go find it myself. Service was done fast and friendly. Thank you I had to replace my bmw emblem last month and it came off in the wash bay. I had to go find it myself. I priced replacement of them emblem in parts department and it was over 5 times marked up from eBay. I was told it was a different part but upon inspection of both, it was the same. I left with leaving the impression that the person I spoke with was correct about it being a different kind of part. Some times simple things make no difference and the feeling of being superior matter more to some than others. Just a note. Antwon was not responsible for any of this. He was super and made me feel like I should have stayed speaking with him instead of pointing out the emblem as missing to the most available person in service once I noticed the problem. More

Very professional The service was great just wish they had a loaner when I dropped my vehicle off but they did offer me a ride to work. The service was great just wish they had a loaner when I dropped my vehicle off but they did offer me a ride to work. More

Consistent. Attentive. and Reliable I have always received exceptional service and highly recommend. Jack is one of the very best service advisors - polite, prompt, and quite knowledg I have always received exceptional service and highly recommend. Jack is one of the very best service advisors - polite, prompt, and quite knowledgeable about any maintenance issues. More

Service Easy and pleasant experience. All of my questions were answered. I waited in the lounge area while my car was serviced - clean, great coffee, and quie Easy and pleasant experience. All of my questions were answered. I waited in the lounge area while my car was serviced - clean, great coffee, and quiet. Very nice staff! More

Great experience. Excellent customer service. Very knowledgeable and friendly staff. They went above and beyond to make sure every aspect of buying a car was perfect fo Excellent customer service. Very knowledgeable and friendly staff. They went above and beyond to make sure every aspect of buying a car was perfect for me. More

Wonderful service Tamika was very knowledgeable and helpful in the purchase of a new vehicle for my wife. She was able to get the right vehicle for us. Thank you Tamik Tamika was very knowledgeable and helpful in the purchase of a new vehicle for my wife. She was able to get the right vehicle for us. Thank you Tamika More

recall repairs Greeted in service area by very nice lady. She took me to waiting area, pointed out water and snacks. Very polite. Very good service. Large tv to watc Greeted in service area by very nice lady. She took me to waiting area, pointed out water and snacks. Very polite. Very good service. Large tv to watch while waiting. More

BMW LR Called to get car in for service prior to unexpected road trip. Received loaner car. Service completed in time frame promised. Excellent service an Called to get car in for service prior to unexpected road trip. Received loaner car. Service completed in time frame promised. Excellent service and customer care at BMW of Little Rock. More

Asked for over $300 in diagnostics for warranty repair I received a letter from BMW USA saying my 530i was covered under warranty for a passenger seat mat failure. I had a passenger seat airbag error on my I received a letter from BMW USA saying my 530i was covered under warranty for a passenger seat mat failure. I had a passenger seat airbag error on my car so I took it in. The service center said it would cost $89 to diagnose even though my VIN was part of the warranty extension. After they said they couldn’t find the covered code, the service manager said it would cost $212 more to diagnose further. This is not acceptable and poor customer service. More