BMW of Las Vegas - Service Center

In Las Vegas, regrettably, we only have two Desert BMW dealerships from which to choose. No competition! It's like trying to pick which pig stinks the least. The culture at BMW of Las Vegas is sooooo a dealerships from which to choose. No competition! It's like trying to pick which pig stinks the least. The culture at BMW of Las Vegas is sooooo anti customer service that it has to be established from the top levels of the company and imported down to the employees to be so atrocious. The constant mantra is the customer is always wrong and the dealership can do nothing wrong and, therefore, takes no responsibility for any problem the client may have. I am sure this is s very liberating concept for the type of individual they recruit and hire in this company. The DMV is must lose many good workers to BMW of Las Vegas daily. I've had a constant and recurring problem with my car for over a year. BMW of Las Vegas has been tacitly unable to fix it but completely capable of telling me why it is my fault that it keeps breaking. You get to the point where you just stare at your service manager with a open mouth in wonder at their level of incompetence and rudeness. During the last attempt. I was told that my problem was the way I drove the car. Having reached my boiling point, I began to fill out a piece of paper stating that BMW's could not be driven normally and were extremely fragile vehicles that cannot take regular daily driving conditions. i asked the service director and my service manager to sign it but they, of course refused. So, working with that refusal, I asked if either of them would then stipulate that this might be a real problem that (just maybe) might not be my fault and actually needs correcting. Blank stare back at me as the concept of customer relations is so absolutely foreign to this company. Long story short, my car, after "fixing", was delivered back to me EMPTY of gas in BMW of Las Vegas's attempt to move firmly back into the crap service arena in which they are so comfortable. When I brought the sorry state of my gas level to the service manager's attention, I was told that "fixing" my car required them to drive it and that it is my responsibility to make sure enough gas is in the tank for that purpose AND that it is not their resposibility to add gas to my car. Of course you have to make sure you fill up "their" loaner car or you will be charged a $5.00/gal fuel charge. PHEW! I was scared they might actually step up to the plate on that one but, thankfully, they sucked as always thereby saving me the astonishment of good client services. Thanks BMW of Las Vegas! If you, the reader, wonders if I contacted BMW North America to complain...the answer is yes and they can do nothing though they will stay on the phone and offer you numerous platitudes of exactly how sorry they they are about your troubles. Gee...THANKS! Looks like an Audi is in my future...real soon! More

I just got my 2008 E-93 M3 Convertible serviced at Desert and they did an amazing job. My client advisor Evan Levy had to hold onto my car for 5 days due to some High Priced Rims cracking at the spoke. E and they did an amazing job. My client advisor Evan Levy had to hold onto my car for 5 days due to some High Priced Rims cracking at the spoke. Evan was polite and incredibly cooperative in easing me through my ordeal. He even took pictures of the cracks in the spoke to send to the Rim manufacturer for a warranty claim. I would recommend Desert to anybody with a new or used BMW that needed prompt and attentive service. More

Idiots! I took my car in for routine servicing and when it was returned to me both of my front splash guards were ripped off and thrown in the front passenger seat. When I finally found my service manager it was returned to me both of my front splash guards were ripped off and thrown in the front passenger seat. When I finally found my service manager and asked him about this he told me that it must have come in like this and they were at no fault. I then showed him the initial walk around paperwork that he ,himself, had done earlier and he just shook his head and suggested I just reinstall them at home. When I refused to install them myself he reluctantly had the service department reinstall the splash guards with 50% of the hardware missing which led to them falling off later that week. Avoid Desert BMW like KIp Waters avoids exercise! More

In one word: NIGHTMARE. Stay clear of this service department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I would come begging back to them to fix it. I have heard of horror stories of mom and pop type auto repair businesses engaging in such underhanded tactics but I could not believe BMW's service department would do this. It is clear to me that they did. Here are the undisputed facts in short. I did not have any transmission problems and my car was running fine, however the check transmission light came on so I took the vehicle in. I was informed nothing was wrong with my transmission, but there was a faulty sensor module. i did not want to pay the $800 or so to fix the sensor module if there was nothing wrong with my transmission, so i declined the replacement of the sensor module. When I picked up the vehicle, it was not in driveable condition. There were red warning messages informing me to essentially stop driving the vehicle, the gear lights began to blink, the vehicle began to severely jerk, the vehicle loss most of its power and the gears would not shift. I have never experienced any of these signs prior to dropping off the vehicle. I demanded an explanation and Ceasar (service representative), Curtis Cherry (service manager) nor john Chasson (service GM) could provide an acceptable explanation. I was told by Curtis Cherry, who is a complete moron, that I will not get my vehicle fixed for free, when I never asked for that and I was demanding an explanation as to why my vehicle was experiencing these issues that did not exist before. He speaks before knowing the facts and without thinking. He is certainly not management material and needs to be reprimanded for his flippant remarks and assuming nature. If they initially told me that there was nothing wrong with my transmission and after I picked up the vehicle there appears to be serious transmission problems, how can I trust the same service department that sabotaged my vehicle to fix it? Based on the undisputed facts here is what appears to have happened. Due to the bad economy the sales department is not generating as much revenue to the dealership, so what do these folks do? They incentivize their service department to trump up the service work even if it is not necessary. If the customer does not follow their recommendation, as happened with me, they decide to punish the customer by messing with your car so that you will come back to them to get the work done. This appears to be criminal. The Attorney General's office should investigate these shady tactics. I encourage each and every victim to file a complaint with the corporate office for BMW since it is unlikely filing a complaint with the GM of the dealership will do any good since the problem appears to be systematic and apart of their management culture. They should not be allowed to get away with this. More

In one word: NIGHTMARE. Stay clear of this service department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they @#$%ed up my transmission hoping I would come begging back to them to fix it. I have heard of horror stories of mom and pop type auto repair businesses engaging in such underhanded tactics but I could not believe BMW's service department would do this. It is clear to me that they did. Here are the undisputed facts in short. I did not have any transmission problems and my car was running fine, however the check transmission light came on so I took the vehicle in. I was informed nothing was wrong with my transmission, but there was a faulty sensor module. i did not want to pay the $800 or so to fix the sensor module if there was nothing wrong with my transmission, so i declined the replacement of the sensor module. When I picked up the vehicle, it was not in driveable condition. There were red warning messages informing me to essentially stop driving the vehicle, the gear lights began to blink, the vehicle began to severely jerk, the vehicle loss most of its power and the gears would not shift. I have never experienced any of these signs prior to dropping off the vehicle. I demanded an explanation and Ceasar (service representative), Curtis Cherry (service manager) nor john Chasson (service GM) could provide an acceptable explanation. I was told by Curtis Cherry, who is a complete moron, that I will not get my vehicle fixed for free, when I never asked for that and I was demanding an explanation as to why my vehicle was experiencing these issues that did not exist before. He speaks before knowing the facts and without thinking. He is certainly not management material and needs to be reprimanded for his flippant remarks and assuming nature. If they initially told me that there was nothing wrong with my transmission and after I picked up the vehicle there appears to be serious transmission problems, how can I trust the same service department that sabotaged my vehicle to fix it? Based on the undisputed facts here is what appears to have happened. Due to the bad economy the sales department is not generating as much revenue to the dealership, so what do these folks do? They incentivize their service department to trump up the service work even if it is not necessary. If the customer does not follow their recommendation, as happened with me, they decide to punish the customer by messing with your car so that you will come back to them to get the work done. This appears to be criminal. The Attorney General's office should investigate these shady tactics. I encourage each and every victim to file a complaint with the corporate office for BMW since it is unlikely filing a complaint with the GM of the dealership will do any good since the problem appears to be systematic and apart of their management culture. They should not be allowed to get away with this. More

I hav e had nothing but great experiences withmy 2001 325i. I purchased it cpo in nov of 2004 and have since brought in vehicle for service and have had service discounted that was recommended but i was 325i. I purchased it cpo in nov of 2004 and have since brought in vehicle for service and have had service discounted that was recommended but i was only in for oil change and they gave me ride home and back for pick up More

I had to have a couple of things fixed under the warranty. When I picked the car up the warranty things were fixed but they scratched the paintwork twice around the window they fixed, did not put th warranty. When I picked the car up the warranty things were fixed but they scratched the paintwork twice around the window they fixed, did not put the chrome strip back into correct position, scratched steering wheel, and damaged dash around radio that they took out to install ipod interface cable (this still does not work correctly). I have since been back twice and still not all repairs completed. They have NO pride in what they do from Curtis down. If your manager does not take the job seriously then what hope for those under him. I refuse to take my car back to the fools. DO NOT GO TO THIS PLACE. As a guy said earlier they treat you as if they are above you and do not need you to hassle them, I thought they were there to serve the customer. I’m buying a new BMW at the end of this year and will go to CA for it, this place is a joke. More

I had to leave my car there after an accident on the I-15 freeway. Got rear ended by 2 cars. <br><br>The quality of work was awful!! It looked fixed from the outside, but they messed up my trunk frame and ma freeway. Got rear ended by 2 cars. <br><br>The quality of work was awful!! It looked fixed from the outside, but they messed up my trunk frame and made it extremely difficult to pop in/out the inside lid of the right tail light. As a matter of fact, it was not popped in at all when I received it. Drove all the way to LA with one "missing" tail light. <br><br>The rear bumper was not properly secured, so the edge was pointing out slightly on one side. Took the car to a couple of shops in LA, none of them wanted to handle it. Everyone recommended me to bring it back while the warranty is still valid.<br><br>Oh, BTW, they STOLE my f#$%ing screwdriver from the trunk and left GREASE marks all over the place, on my grey interior. <br><br>Called the service manager, at least once everyday. They must've had a caller ID because I always hit the answering machine. In total, I called them 20+ times and always left a message. I finally got a hold of him by contacting the general manager first.<br><br>Drove 400 miles, drop it in, had to talk to a nasty & rude B!%$#, uh, I mean, receptionist. The service guy was nice, though. Smiled and quickly tightened the clip.<br><br>It was good for about 7 months. It's been 2 years since the accident, and I have to look at my flawed bumper everyday. More