BMW of Las Vegas - Service Center

I bought my BMW a few years ago and I absolutely love it, but about a year ago it started to run differently and was causing me a lot of conflict and money for repairs. I have been going to the same mechanic but about a year ago it started to run differently and was causing me a lot of conflict and money for repairs. I have been going to the same mechanic for awhile and it just seemed that when they would fix it a month or so would go by and I was right back there. I had a conversation with my mom who also owns a BMW a she told me to go to Desert BMW. I went to go see what they could do for me, she strongly suggested them so i decided to stop by just to see what they had to say. To my surprise they were amazing, they got me right in and told me exactly what was wrong with it and it was cheaper than the mechanic I was going to. After a short time my car was in and out and I haven't had a problem since. I'm so happy I came in and so happy my car is finally fixed. I wont go to any other mechanic. More

Danielle is an amazing Service Advisor! She makes the whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like sh whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like she really cares for me and my vehicle. Superior service from a superior person! I would highly recommend Desert BMW because of her! More

Shawn was very helpful and he was able to fit me in at the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the c the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the cleanliness of the facility as well. I would not take my car anywhere else! More

Desert BNW sucks. I took my car to them after running over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and w over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and whistling from the vehicle when I accelerate. I took the vehicle back the day after Thanksgiving at 7 am and was told that they would look at the vehicle but it would take some time because they still had vehicles from the day before Thanksgiving. I was told that I would receive a call to let me know what they find. Well, that call came at about 3 pm and I was told that they could not hear any noise coming from the vehicle and that I could come pick the vehicle up or leave it over night and they would check the vehicle again the next morning. I left the vehicle over night....what a waste of my time. I get a call about 9 am the next morning and was told that they still did not hear any noise coming from the vehicle, so out of frustration, I just told him to have the shuttle driver pick me up and I would come get my vehicle. Well, I finally get a call back from Desert BMW shortly after 12 noon asking for directions to pick me up (3 hours after they said the shuttle driver would come get me). When I got to the dealership and my car was brought out to me, as I am driving out of the parking lot I hear the noises that I brought the vehicle in for. I decided to not even bother to back up and let the service tech hear the noise because it was obvious that they had not even checked the vehicle which is not the first incident of this sort that I've had with them. I would not be doing business with them in the future and was seriously considering purchasing another BMW.....if I do, they would not have the pleasure of earning a dime from me. BMW of Austin TX could definitely teach these idiots some customer service. More

I Have had nothing but exceptional service every time I come to the store. I would recommend Josh Martinez and Desert BMW to all of my friends and family; I am another satisfied guest. He is very knowledge come to the store. I would recommend Josh Martinez and Desert BMW to all of my friends and family; I am another satisfied guest. He is very knowledgeable, very energetic, and is great at making you understand the process. More

Desert BMW was fantastic. The customer service is great, Danielle does wonders. She is a company advocate. She kept me up to date the entire time my car was there. She had a great personality and was strai Danielle does wonders. She is a company advocate. She kept me up to date the entire time my car was there. She had a great personality and was straight forward with everything. I couldn’t be happier. Kudos to Danielle More

BMW has by far an unsurpassed record for my experience of being prompt, on time, and always listening to my concerns. My experience at service with Danielle for the last 3-4 years has been awesome. I would n being prompt, on time, and always listening to my concerns. My experience at service with Danielle for the last 3-4 years has been awesome. I would not change this experience for any other company! More

I feel everyone should know about the outstanding performance of Josh Martinez. I recently had my vehicle in for service and body work. I had some questions regarding the 50 dollar deductible needed performance of Josh Martinez. I recently had my vehicle in for service and body work. I had some questions regarding the 50 dollar deductible needed after the completion of my service. I was having a very bad day and was in a foul mood. Josh Martinez did an excellent job of explaining the situation to me; he even went as far as to get the $50 dollar fee waived. Josh is an excellent representative of Desert BMW and conducts himself with the utmost professionalism. It would be a shame if he wasn’t recognized for his outstanding service. More

Josh and Dave Zilly totally rock and are the most friendly service guys I’ve ever met they always work to accommodate. They uder promise and over deliver every time. It’s very much a pleasure to get friendly service guys I’ve ever met they always work to accommodate. They uder promise and over deliver every time. It’s very much a pleasure to get my service at Desert BMW. This is awonderful place to service your car. More

Desert BMW had excellent customer service! Every time I visit parts or service staff at Desert always makes me feel like home. The advisor “John Miles” Was very knowledgeable I had popped in a couple of t visit parts or service staff at Desert always makes me feel like home. The advisor “John Miles” Was very knowledgeable I had popped in a couple of times with out an appointment. The staff here always finds ways to help me out instead of turn me away. I enjoy bringing my car for services as the Desert BMW make me feel very important as a customer, Not just another number waiting for service. More