BMW of Las Vegas - Service Center

This is my fourth BMW from this dealership and I have been dealing with Josh in service since day one. I've had a 2006 M5, 06 330i 2010 M3 and 2012 X5 diesel. I'm a loyal customer as long as I'm being t been dealing with Josh in service since day one. I've had a 2006 M5, 06 330i 2010 M3 and 2012 X5 diesel. I'm a loyal customer as long as I'm being treated right . On different occasions Josh has gone above and beyond the call of duty to help me when I have been in a bind. On a trip to LA I had car problems and Josh was able to secure me a x5 to finish the trip instead of some crap fleet rental car and because of this I ended up leasing a diesel x5 when they came out and now I couldn't be happier. What I also love about Desert BMW is that overall they work together as a team and get the problem fixed right THE FIRST TIME. With other brands the service person might be great but not the rest of the crew ie (lot guys,car washers,techs) It takes more than one person to make the experinece great. But the frontline is always handled by the service dept and Josh is one of the best. This is why I will always be a Desert Bmw customer . More

Josh Martinez is the bomb! We just moved here from Hawaii and needed to bring our car in for service and our first few visits to Desert BMW have been disappointing compared to experiences at BMW Honolulu. T and needed to bring our car in for service and our first few visits to Desert BMW have been disappointing compared to experiences at BMW Honolulu. Talking with some of the service people over the phone it seemed nearly impossible to get our car in for service at a convenient time for us and my husband and I had the impression that they were lazy or just didnt want to fit us in. Our air conditioner had a leak so it blew warm and with two young kids in the hot Vegas SUN it was not a good experience! We decided to drive into BMW to talk to someone and see if we could be helped, because if this happened in Honolulu, we would be serviced right away. My husband had been given a card from another sales rep on previous visits so we asked for him but thankfully he was on lunch and we got referred to Josh, who was more than helpful for us! We were told we wouldn't be seen until the next day, but Josh had us taken care of right away and also made arrangements for a loaner car. He's our go to guy from now on and changed our view of Desert BMW from bad to good! More

After being lucky enough to be introduced to Josh Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I also get the service to back it up. I have recently up graded so i am on my 2nd BMW and Josh has been there for me every step of the way. He never gives me open appointment times he always asks what day and time is good for me. With my schedule that is so important. He always gives a courtesy call when my car is done which is always done when He said it would be. I have never had either car back for the same problem. Josh assures it is done right the first time. Josh is a true professional at what he does and knows his job very well. He goes above and beyond to check and see if the service I am requesting is covered by my warranty. If not he let's me know before hand. I have NEVER been hit with hidden cost or surprise while dealing with Josh. I definitely recommend anyone looking to purchase an awesome car to check out BMW of Las Vegas and after you make the purchase go meet Josh Martinez in the service department. You will be set for the Ultimate Driving Experience. Tim M More

JOSH MARTINEZ, the service supervisor has been my advisor for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always w for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always works diligently to make sure my experience with the dealership is a positive one - Josh has made it worth coming back now that my warranty has expired....now that says something!....Finally, my recent visit involved my 6 year old son losing his sacred Ipod in our loaner car.You would think after a day or two it will never be found...Well Josh made it a priority and tracked it down...resulting in a very happy son...Cheers to JOSH MARTINEZ!!!!! More

I received EXCELLENT customer service from Danielle and Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I would be interested in buying another car and referred me to Mike. Mike was attentive and helpful. He helped me find my dream car and got it shipped from CA to Las Vegas. Danielle and Mike are both so very sweet and kind. I have never received better customer service anywhere else. My sisters and my friend were very impressed on how well I was treated. More

Curtis Cherry is the true example of BMW's amazing culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy cust culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy customer. Curtis goes the extra mile to make sure that your every expectation is exceeded. It is understandable why Curtis has a wonderful clientele that is devoted to this dealership. His hard work and dedication to the BMW brand and most importantly, his clients, is clearly recognized. Any time I call Curtis for assistance, he is always extremely ready and happy to help. More

Josh Martinez is the absolute best. We have been fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that J fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that Josh has not taken the very best care of us. He is amazing at what he does and has always taken care of anything that needed to be done. He is a joy to work with and does everything with the utmost professionalism and class. I truly wish there were 10 stars available for quslity because that's what he would get. More

Josh was friendly and concerned about my safety while driving my 2004 645i. He repaired my car and now it drives like a new car. Josh followed through to make sure the repair was completed within the est driving my 2004 645i. He repaired my car and now it drives like a new car. Josh followed through to make sure the repair was completed within the estimated time suggested. He encouraged me to report any future concerns that I might have about my car. I love my BMW and will return soon. More

Josh Martinez went out of his way this morning to ensure customer satisfaction. It turned out that I didn't have the morning appointment for service that my wife lead me to believe. Josh went out of his wa customer satisfaction. It turned out that I didn't have the morning appointment for service that my wife lead me to believe. Josh went out of his way to ensure that he put me in a BMW loaner while my car was being serviced. This is exactly the level of experience you expect from BMW and Josh Martinez certainly delivered. In addition, he was extremely friendly despite my attitude and frustration for not having the appointment my wife told me we had. The service department of BMW of Las Vegas comes highly recommended in my book! More

Desert BMW has the best service dept around. They got me in and out of there without a hassle. They understand the value of time and make sure your not spending most of your day waiting around for your car. in and out of there without a hassle. They understand the value of time and make sure your not spending most of your day waiting around for your car. This place is my car doctor. More