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BMW of Las Vegas - Service Center
Las Vegas, NV
780 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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780 Reviews of BMW of Las Vegas - Service Center
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July 23, 2021
I hate the way the service dept pressures you to do things that drive your cost up. They're like salespersons. They told me I needed to do two different services at the same time, but luckily I know a things that drive your cost up. They're like salespersons. They told me I needed to do two different services at the same time, but luckily I know a mechanic that told me flushing the brakes and the mircofilter do NOT have to be completed together. They aren't even in the same area. One is for the air conditioning. It's deceitful and wrong. More
by byhisdesign01
Employees Worked With
Leon Zelensky in service. He was high pressure and rude., Marvin Edwards, John Miles, Trent Jenkins
July 22, 2021
Joe C is my favorite but Taylor did a good job. Had a flat over the weekend Taylor called first thing in morning abs got me a loaner. Awesome job. flat over the weekend Taylor called first thing in morning abs got me a loaner. Awesome job. More
by smantero
Employees Worked With
Taylor
July 21, 2021
Courteous & informative - keep up the good work. QWERTY Courteous & informative - keep up the good work. QWERTY tyui iPad dfgh jklz Cobb QWERTY tuuio paddy ghjkl zxcvb nmqwe Ethiopian iPads fghjk lzxcv Courteous & informative - keep up the good work. QWERTY tyui iPad dfgh jklz Cobb QWERTY tuuio paddy ghjkl zxcvb nmqwe Ethiopian iPads fghjk lzxcv bnmqw err More
by Jim
Employees Worked With
Giuseppe Carcione - *****
June 09, 2021
DONT USE THEIR SERVICE CENTER. THEY ARE HIGH PRESSURE SALES PEOPLE. THEY LIE AND DECIEVE THEIR CLIENTS INTO UNESSASARY SERVICE. SERVICE MANAGER MATT DOESN'T CARE ABOUT COMPLAINTS, ONLY ABOUT HOW MUCH MON SALES PEOPLE. THEY LIE AND DECIEVE THEIR CLIENTS INTO UNESSASARY SERVICE. SERVICE MANAGER MATT DOESN'T CARE ABOUT COMPLAINTS, ONLY ABOUT HOW MUCH MONEY HE CAN GET FROM YOU. HE DOESN'T CARE ABOUT WHAT YOU SAY, YOUR WRONG AND HE'S RIGHT. HE DISPLAYED ZERO CUSTOMER SERVICE AND ZERO EFFORT TO RESOLVE AN ISSUE. I ASKED TO SPEAK TO THE GENERAL MANAGER AND TOLD IT WILL BE A FEW DAYS. UNEXCEPTABLE. SUCH POOR SERVICE. More
by Jeff Weir
Employees Worked With
Matt Blane
March 25, 2021
Tyler Gietzen was my service advisor, and he did a great job assisting me! Informed about the brake service I needed and cost. Got my car cleaned up and serviced. Excellent! Thanks Tyler! job assisting me! Informed about the brake service I needed and cost. Got my car cleaned up and serviced. Excellent! Thanks Tyler! More
by sjleon043
Employees Worked With
Tyler Gietzen
March 21, 2021
I was in Elk Grove, CA when the annunciator warned me for a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW a service due soon - The rear brake pads needed to be changed in 1000 miles. I was about to move to Las Vegas so I requested a quote from Niello BMW Elk Grove, BMW Only in Las Vegas, and BMW of Las Vegas (A.K.A. Autonation). The first two asked me for my VIN number to see what kind of breaks I had, and quoted me respectively $869, and $882.26. They both said they would replace the pads, rotors, and sensor. BMW of Las Vegas, on the other hand, didn’t ask me for my VIN. I talked to Carlos Castro, who told me it was going to be between $500 and $550. I immediately thought the other 2 would change the whole system to get a few bucks more but BMW of Las Vegas would only replace what was necessary. I set the appointment but once they had my car, Carlos said: -“Your rotors are rusty so we’ll have to change them as well. It’s going to be $1250. “ I was livid. I told him and showed him my notes about the different quotes. -“You told me it was going to be about $500, and now you more than double the price? And how can you charge almost $400 more than the other 2 shops?” His answer was that the other shops installed after-market parts, not original BMW parts, and if they had BMW parts, they bought from his dealership, making the repair more expensive. I said – “Niello BMW Elk Grove" is a BMW dealership. How is it that they don’t have access to original parts? As for BMW Only, how are they paying more for the parts, yet charging less than you?” His reply was that the best he could do was to take $150 out. I told him to go ahead and do that and also that I would never be back again. He said I could take the car now and not give them any money. He knew that I knew I was due for the maintenance and not doing it would risk causing damage so I asked him to only replace the pads. He answered that he couldn’t – He had to replace the whole of it. And that’s how they get you. They quote you for the pads but once you’re there they tell you they have to replace the whole system, and it’s much more expensive than everyone else. For my next scheduled maintenance, I’m driving across the country if need be but BMW of Las Vegas aka Autonation will never, ever get another penny from me. You fooled me once! More
by Nuno
Employees Worked With
Carlos Castro
February 08, 2021
Worst Service! unethical unprofessional and out to rip you off!! I brought my car in for one issue which was a engine failure and instead of fixing that which was actually under warranty they told me it w you off!! I brought my car in for one issue which was a engine failure and instead of fixing that which was actually under warranty they told me it wasn’t and then did work on my car that I never asked them to do; They charged me $200 for multi point inspection which is I never asked for and covered under warranty. I had to dispute this and won!!!! ( they actually charged my credit card 500.00! Matt the service manager on Sahara as well as general manager Eric are EXTREMELY DISHONEST. It’s a shame because now I have to sell my $50,000.00 car as you can’t get service in Las Vegas or Henderson Eric Ziegenbein is general manager of both shops. BUT you can file a report with North American BMW than go buy a Tesla across the street. BUYER BEWARE when it comes to service THERE IS NO SERVICE AT this place! More
by NO SERVICE
Employees Worked With
Eric Ziegenbein
September 01, 2020
First time I ever had a had a bad experience with a dealership in Vegas, and this is my 3rd lease. Lease will be up soon, but I don't know if I'm going to do business with them again. I will be going dealership in Vegas, and this is my 3rd lease. Lease will be up soon, but I don't know if I'm going to do business with them again. I will be going there today to give them another chance, and see if they would be even slightly remorseful in tampering with my contract. I hope they can turn my bad experience around. We'll see.. More
by VERY DISAPPOINTED
Employees Worked With
Eric Ziegenbein
