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BMW of Las Vegas - Service Center
Las Vegas, NV
768 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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768 Reviews of BMW of Las Vegas - Service Center
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August 08, 2021
This dealership has a good history of being on time, courteous, explain the situation well, and be sure to accommodate the customer. The have been thorough with their analysis as well. courteous, explain the situation well, and be sure to accommodate the customer. The have been thorough with their analysis as well. More
by Mickandkdls
Employees Worked With
Stephen
August 08, 2021
The good part is service is easy to book for same day. But other than that, there is no feel of luxury dealerships like I feel when I got to Lexus or Acura. The lounge is very mediocre with just coffee an But other than that, there is no feel of luxury dealerships like I feel when I got to Lexus or Acura. The lounge is very mediocre with just coffee and water. Long wait for shuttle. No loaner options. For the price I pay for my car, they need to up their game. More
by priabby
Employees Worked With
Cannot remember name
August 04, 2021
My car stayed 1 day, can in nice and clean got it back dirty as xxxx! This dealer doesn't put floor covering or seat covering on, at least I dont see them take it off when I pick up, my other car is a To dirty as xxxx! This dealer doesn't put floor covering or seat covering on, at least I dont see them take it off when I pick up, my other car is a Toyota and they do clean your car and so does Mercedes Benz, xxxx you spend a lot of money for services, give better customer care😒 More
by FLOWERS3
Employees Worked With
Marcus Llanes
July 30, 2021
I went by with low tire. It was the end of the day. They took care of me without any hassle. While there I arranged for scheduled service which they did a couple days later without charge (the servic They took care of me without any hassle. While there I arranged for scheduled service which they did a couple days later without charge (the service plan came when I got my BMW). I have been very happy with the service they have provided for me. More
by swyates
Employees Worked With
Carlos Castro
July 29, 2021
This is a review of the service department. I went there yesterday for an oil change only, which included a vehicle check. I did have an appointment at 1100. The car was not ready until 3:25, four and yesterday for an oil change only, which included a vehicle check. I did have an appointment at 1100. The car was not ready until 3:25, four and a half hours later. Four 1/2 hours for an oil change with an appointment is very poor service. Also when I left I noticed a warning for past due vehicle check?? When I originally arrived there were no warnings for service due, I was 1k miles early for oil change. I returned to dealer and asked Carlos he stated that "we didn't do anything" and offered no help. So no warnings, got service and now warnings for past due service. More
by Ed
Employees Worked With
Carlos
July 27, 2021
Everyone at the BMW dealership was pleasant and informative toward me. When I first entered the service shop the attendant came over very quickly and confirmed my appt received my information. Wh informative toward me. When I first entered the service shop the attendant came over very quickly and confirmed my appt received my information. When I met with my service representative he gave me the estimated time to complete the project. More
by louielive
Employees Worked With
Marcus Lianes
July 23, 2021
I hate the way the service dept pressures you to do things that drive your cost up. They're like salespersons. They told me I needed to do two different services at the same time, but luckily I know a things that drive your cost up. They're like salespersons. They told me I needed to do two different services at the same time, but luckily I know a mechanic that told me flushing the brakes and the mircofilter do NOT have to be completed together. They aren't even in the same area. One is for the air conditioning. It's deceitful and wrong. More
by byhisdesign01
Employees Worked With
Leon Zelensky in service. He was high pressure and rude., Marvin Edwards, John Miles, Trent Jenkins
