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BMW of Las Vegas - Service Center
Las Vegas, NV
781 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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781 Reviews of BMW of Las Vegas - Service Center
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November 09, 2021
They never have loaner cars available. With my previous BMW, they said they only offered loaners for cars under five years (which is ridiculous) even though that vehicle was bought brand new at the dealer. BMW, they said they only offered loaners for cars under five years (which is ridiculous) even though that vehicle was bought brand new at the dealer. My current car was bought brand new at the same dealership only two years ago, and I have still NEVER been able to get a loaner. What’s worse, the day I went in for service, I was told they didn’t have shuttle service either. This BMW dealership is terrible. I have family members who are BMW owners in California and other parts of the country, have pre-owned older models, and STILL have the privilege of being offered a loaner when the go in for service even without an appointment. I also have a problem with the new BMW app. I wanted help with that while I was there. All I got was the number to call written on a post-it! That’s terrible customer service. That’s the general number anyway which didn’t help me one bit. And when I call, all I get is a busy signal. This dealership is an embarrassment to BMW North America. More
by D K
Employees Worked With
Mauricio Alquezeda was cordial and tried to be helpful.
November 08, 2021
The service writer was great. The thing that is unforgivable is you don’t have a shuttle service. At a minimum, you can use Uber for YOUR customers. I find it appalling that you don’t provide that unforgivable is you don’t have a shuttle service. At a minimum, you can use Uber for YOUR customers. I find it appalling that you don’t provide that service. More
by Jjones1446
Employees Worked With
Joe M
October 30, 2021
I had a pleasant experience with the purchase of the car, and the service department has been outstanding in communication and overall quality of work. and the service department has been outstanding in communication and overall quality of work. More
by Seanmmclean
Employees Worked With
Trent Jenkins
October 28, 2021
Dropped off for some minor service needs, and the were completed on time as promised. Was across town and didn’t have a ride to pick it up so it had to sit until the next day, but when I got there it came completed on time as promised. Was across town and didn’t have a ride to pick it up so it had to sit until the next day, but when I got there it came out quickly and check out was fast and easy. More
by shahid
Employees Worked With
Marcus Llanes
October 28, 2021
The advisor Frank Hughes delivers outstanding service, he is very considerate and explains all the details that I have questioned. I will definitely request him from now on. Thank you! is very considerate and explains all the details that I have questioned. I will definitely request him from now on. Thank you! More
by ML
Employees Worked With
Frank Hughes
October 26, 2021
AAA towed my vechile to BMW of Las Vegas. Advisor Joe Carcione listened to my concerns, as I requested a Multi-Point Inspection, Jeffrey Alexander (tech) presented printout "Vehicle Health Inspection Carcione listened to my concerns, as I requested a Multi-Point Inspection, Jeffrey Alexander (tech) presented printout "Vehicle Health Inspection " A defective starter was replaced - Part R2- I purchased, my BMW 525i Year-2005 from BMW of Las Vegas. Vechile has had minor wear/tear repairs, from my Advisor to everyone at BMW rating more than EXCELLANT. Each service at BMW a Complimentary Precision Care by Clorox Total 360 Vehicle Sanitization is performed.. More
by Patricia McCoy
Employees Worked With
Advisor Joe Carcione, Jeffrey Alexander (tech)
October 26, 2021
The BMW service team is excellent. They have an immense The BMW service team is excellent. They have an immense knowledge of my car and took car of servicing my car very quickly. The BMW service team is excellent. They have an immense knowledge of my car and took car of servicing my car very quickly. More
by evanscott310
Employees Worked With
Joe, Monaco
October 22, 2021
I was extremely pleased with the service I received. My service advisor Mauricio was new to the dealership. But he was awesome. He kept me updated on my car progress, even though no complementary cars were service advisor Mauricio was new to the dealership. But he was awesome. He kept me updated on my car progress, even though no complementary cars were available, they paid for my Uber to come and get my car once it was ready. They even washed it! The service manager was a kind understanding man. I just wish the dealership offered the same service coupons as found on BMWUSA., Times are hard economically. I missed a day of work , by NOT having transportation. More
by ourpart2
Employees Worked With
Mauricio
October 22, 2021
Recently moved to Las Vegas area and needed several items addressed. Easy to get an appointment via the web site, and Joe my service advisor was very helpful. Communicated promptly, and the car was ready s addressed. Easy to get an appointment via the web site, and Joe my service advisor was very helpful. Communicated promptly, and the car was ready sooner than expected, especially given how bust the service department was the day I dropped it off. More
by edheinrich
Employees Worked With
Josh Martinez
