BMW of Las Vegas - Service Center

Very great customer service every time I go there you treat me like family and Joe was a wonderful guy it was a wonderful day treat me like family and Joe was a wonderful guy it was a wonderful day More

From beginning to end, the quality of customer service was exceptional. I had to reschedule my original appointment at the very last minute, in which they were extremely kind and understanding about. My was exceptional. I had to reschedule my original appointment at the very last minute, in which they were extremely kind and understanding about. My new appointment was made in new time (over the phone); however, upon my arrival to the dealership, my appointment was nowhere to be found. I was worried that they were going to ask me to come back, but they gracefully squeezed me in for the day, not only to have my vehicle looked at but completed all of the work within the same day as well (oil/filter change, brake pads, rotors). My Service Advisor Maurico was extremely kind, prompt, and set the expections well with clear communication on service needed. Not only were photos provided, but a video from the technician also aided in the explanation of why these services were needed with visuals to back it up. Mauricio kept me in the know every step of the way, calling multiple times to confirm findings and receive authorization for the work to be conducted. He also ensured that service specials/discounts were applied where appropriate as to save me every penny, and he left me with things to keep an eye on for future service needs that might be down the road. In addiiton, when I came to pick up my vehicle, Mauricio recognized me immediately which is a lot to be said for the amount of customers that I'm sure walk through the doors on a daily basis. Thank you for the wonderful service! More

They fixed problem very easily that my mechanic wasn't able to resolve on my 98 z3 regarding my vehicle not being able to be slogged. Sent me videos of mechanic inspecting the car & washed it for me. able to resolve on my 98 z3 regarding my vehicle not being able to be slogged. Sent me videos of mechanic inspecting the car & washed it for me. More

Staff very professional. Very thorough about the process that will take place. Invoice/diagnostic explain in details. that will take place. Invoice/diagnostic explain in details. More

They did an excellent job in minimum time servicing my BMW. Dealership is very clean with a good customer waiting area. BMW. Dealership is very clean with a good customer waiting area. More

Joe Monaco is my service agent. He is friendly, courteous, and very knowledgeable in all aspects/details of my car. He explained the work that was necessary on the day of service and when I returne courteous, and very knowledgeable in all aspects/details of my car. He explained the work that was necessary on the day of service and when I returned to pick up my car, he explained in detail what to expect in the near future to keep my vehicle running in tip top shape. More