BMW of Las Vegas - Service Center

First, my service advisor was very professional and he communicated with me very well. The drop off was timely and the car was returned as promised. WHAT BLEW ME AWAY WAS A VIDEO I RECEIVED FROM THE TECHN communicated with me very well. The drop off was timely and the car was returned as promised. WHAT BLEW ME AWAY WAS A VIDEO I RECEIVED FROM THE TECHNICIAN WORKING ON MY CAR IN REAL TIME. THE INFORMATION DELIVERED TO ME WAS EXTREMELY INFORMATIVE AND APPRECIATED. I have never received anything more valuable from a service organization. BTW the work was very well done. 😬 More

Assistant manager Frank was excellent and was able to pick up the car before noon as Frank indicated pick up the car before noon as Frank indicated More

Joe Carcione was professional and answered all my questions I had regarding my maintenance on my BMW. questions I had regarding my maintenance on my BMW. More

Frank provided great service and support. The work was done on time and done very well. The work was done on time and done very well. More

Love the video sent showing the inspection process. Also like the professionalism regarding checking. Rated 4 stars instead of 5 due waiting over 50 minutes for a courtesy shuttle. Asked for an updat Also like the professionalism regarding checking. Rated 4 stars instead of 5 due waiting over 50 minutes for a courtesy shuttle. Asked for an update after 20+ minutes and was told driver would be back in 10. After 20 minutes, had to go back up and ask for an update. 5+ minutes later finally got a ride. More

Carlos is Great. Kept me apprised of my status and helped me got my car done in time! Kept me apprised of my status and helped me got my car done in time! More

I was very pleased with the service we received at the dealership. Carlos took very good care of us. I appreciated the personalized service! dealership. Carlos took very good care of us. I appreciated the personalized service! More

The appointment was on time, the staffs were courteous and helpful and the waiting room is nice. and helpful and the waiting room is nice. More

Joe was very helpful—explained what was going on with my car and the expected maintenance over time. I felt no pressure. The waiting area was clean and well stocked with a variety of beverages. The wait car and the expected maintenance over time. I felt no pressure. The waiting area was clean and well stocked with a variety of beverages. The wait time was as expected and did not exceed the estimated time. More

The BMW Las Vegas Service provided excellent customer service and technical service on my X3. The personnel I encountered were very courteous and took a great care, especially Marcus Llanes, assistant se service and technical service on my X3. The personnel I encountered were very courteous and took a great care, especially Marcus Llanes, assistant service manager. Thank you Marcus. More