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BMW of Las Vegas - Service Center

Las Vegas, NV

4.7
780 Reviews

780 Reviews of BMW of Las Vegas - Service Center

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March 14, 2023

Frank was very detailed and wanted to make sure the issue with my car was checked out. He also suggested that while my car was getting looked that since the service was due they could knock that out at the More

by Traci Carzoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank - Assistant Service Manager
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Mar 18, 2023 -

BMW of Las Vegas responded

Traci, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 14, 2023

Joe was very helpful and attentive. Explained everything in detail, offering his card in case I needed more information. More

by scott.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Monaco
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Mar 18, 2023 -

BMW of Las Vegas responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 13, 2023

Brought my X5 in for service, the service rep was refreshingly honest about what service was needed and what was "recommended" but could wait. Other than overall quality of work, that's the single bi More

by Joe M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent? Troy? Can't remember, but he was great.
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Mar 17, 2023 -

BMW of Las Vegas responded

Hi Joe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Good service. Excellent service advisor. Clean waiting area. Good mix of vehicles in show room. More

by mpivoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Carlone
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Mar 17, 2023 -

BMW of Las Vegas responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 12, 2023

Wish the service department could more friendly. Other than that, this is a 5 stars dealer. More

by Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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Mar 14, 2023 -

BMW of Las Vegas responded

Hi Tran, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

March 10, 2023

My concierge Tyler was professional, knowledgeable, and transparent. He kept me updated on every stage of the process. More

by Boobie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 13, 2023 -

BMW of Las Vegas responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 08, 2023

Professional and will always gets the job! Would recommend! Dre the service provider is the best! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dre
Report | Print
Mar 11, 2023 -

BMW of Las Vegas responded

Hi Steve, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 07, 2023

Phenomenal! ! Amazing advisors ESPECIALLY Dandre. Very well at giving updates on your vehicle and working with you to keep you satisfied (: More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dandre Ayalabrown
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Mar 11, 2023 -

BMW of Las Vegas responded

Hi Emily, it is great to read such wonderful comments about your recent experience with us!

March 04, 2023

Disgusting service advisor Deandre. Trying to overcharge me for an alternator replacement. I own a shop and I know the labor is about 3.6-4 hours and Deandre told me it was 6 hours labo More

by Gmack33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deandre in service
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Mar 04, 2023 -

Gmack33 responded

…

Mar 08, 2023 -

BMW of Las Vegas responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.

March 03, 2023

The service dept. did a great job as always. The went above and beyond to meet my needs. Thanks to the team Eric, Josh and service adviser Thomas. More

by Deserteagle68
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric, Josh, Thomas
Report | Print
Mar 07, 2023 -

BMW of Las Vegas responded

Hello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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