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BMW of Las Vegas - Service Center

Las Vegas, NV

4.7
767 Reviews

767 Reviews of BMW of Las Vegas - Service Center

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July 13, 2023

Kept me informed at every step in the service of my car. Liked the video showing the inspection of the vehicle. Joe was very informative and got my car ready to go before and of day More

by jerryyuenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe Carcione
Jul 17, 2023 -

BMW of Las Vegas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 10, 2023

This dealership, especially the service department, is why we keep buying BMW’s! Joe Monaco is amazing, A+ EVERY.SINGLE.TIME! More

by BobbyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monaco
Jul 14, 2023 -

BMW of Las Vegas responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

BMW of Las Vegas Service Department is first rate! My issue is not with the dealership or their personnel. My Issue is that my breaks had to be replaced on my 2021 3 series at 10.000 miles. I am ve More

by mtgloansjma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 14, 2023 -

BMW of Las Vegas responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.

July 09, 2023

Joe Monaco at BMW Sahara was very attentive and helpful at our service appointment. He went out of his way to check if our vehicle was still covered under warranty. This was such a relief for us. We apprec More

by baltacorral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monaco
Jul 13, 2023 -

BMW of Las Vegas responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

Nice facility and amenities while you wait. The customer service rep kept me informed and I appreciated that. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jul 11, 2023 -

BMW of Las Vegas responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

D’Andre Ayala-Brown is always great to work with and provides excellent guidance. He has been my service advisor since day one and is the ONLY REASON I continue to come back. More

by Jdthrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D’Andre Ayala-Brown
Jul 06, 2023 -

BMW of Las Vegas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

Service is great , Service advisor was very nice and very helpful. Easy to make appointment More

by manu11081971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 06, 2023 -

BMW of Las Vegas responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 03, 2023

From the front desk, through the service team, there was a structure in place, and I was kept informed about my vehicle More

by Jeremycoleman0203
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAndre
Jul 06, 2023 -

BMW of Las Vegas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 03, 2023

I was lured in by a $245 brake pad deal. Left with a $4000 estimate. More

by chelsean2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe M
Jul 06, 2023 -

BMW of Las Vegas responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0279 -- we hope to hear from you soon.

July 03, 2023

They were very helpful in getting me a service appointment that fit my schedule. They were also excellent in getting me a rental car with transportation back and forth to the rental car company. I More

by altamtodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Gilmore
Jul 06, 2023 -

BMW of Las Vegas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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