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BMW of Kansas City South
Kansas City, MO
2,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,085 Reviews of BMW of Kansas City South
July 29, 2020
Such a wonderful team and wonderful dealership. They made the process of leasing a new car extremely easy! Giuseppe took the time to get to know what was important for me and made switching cars an ease. the process of leasing a new car extremely easy! Giuseppe took the time to get to know what was important for me and made switching cars an ease. More
by Drogers23
Verified CustomerEmployees Worked With
Giuseppe Baldin
July 28, 2020
The porters in the service department are very polite and Courteous. The whole department is extremely clean and well organized, I was able to get in and out quickly Courteous. The whole department is extremely clean and well organized, I was able to get in and out quickly More
by slpfiffner
Employees Worked With
Paullie Ranker
July 28, 2020
The representative sent out of BMW South Kansas City was extremely courteous and helpful. He made sure my vehicle was properly fixed and informed me when I should call for following repairs. extremely courteous and helpful. He made sure my vehicle was properly fixed and informed me when I should call for following repairs. More
by Nicjonjp
Employees Worked With
Colin Coit, Rodkem Matthews, Matthew Bayer, Marqueita Marisette
July 28, 2020
Very polite easy to talk to service advisors. There system is pretty fast and easy the tech sends a video of your vehicle being looked over and explains it plus they send emails and texts about everyth system is pretty fast and easy the tech sends a video of your vehicle being looked over and explains it plus they send emails and texts about everything sends you a itemized bill fast. More
by andrew.ronk24
Employees Worked With
Derek Goodhart
July 28, 2020
It is always a pleasure working with Mr. Clinton Wong. Mr. Wong has always provided me with exceptional customer service and the service department does a wonderful job on my BMW needs. Mr. Wong has always provided me with exceptional customer service and the service department does a wonderful job on my BMW needs. More
by nv_gram
Employees Worked With
Clinton Wong
July 27, 2020
I am extremely disappointed in my experience. I was never given the keys as the car was pulled around and already started when I got ready to test drive; however, after leaving I learned that the keyless rem given the keys as the car was pulled around and already started when I got ready to test drive; however, after leaving I learned that the keyless remote does not work. Because of this, every time I try to enter the car the alarm sounds until I start the car. This was known and not disclosed by the salesman. Good business would have been to make me aware! I didnt think anything of it at the time, but I seen him use the remote to try and see if the horn worked when I was at his desk and he had to go out and manually do it, looking back, I now know it was because the remote does not work and looks like I am breaking into the car every time I get in!! After calling a dealership, at my cost, it will cost over $200 to fix!! Since Friday, I have had to put air in one of the tires 3 different times due to being 10 pounds or more less than the others. This is not only a functional issue, but a safety hazard for my four kids and myself!! As I was looking over the car, I found 2 of the door handles were loose. There were 2 salesmen standing there. When I voiced my concern one asked, " Well does it work?" I replied with "Yes, for the moment but not long term." His reply, "Due to it being functional we will not fix it!!" Extremely frustrating and I almost and probably should have left at that moment! The rude argumentative response was a glimpse into the heart of service. To be fair, the General Manager came buy and was extremely friendly, accommodating, and helpful. He took the keys himself and agreed to fix it up to $400; however, I believe without his knowledge, they only agreed to fix it one of the doors at a later time due to not having the part on hand. I was told the cost was only $100 from the salesman. So instead of fixing both handles and still being half of the cost that the GM stated in expenses and instead of buying the part off a Chevrolet dealer a 1/4 mile down the road, I am waiting for a call to drive 2.5 hours, one way, back and put all of those miles against the warranty you offered, and pay for gas and other expenses for 1 of the door handles to be fixed!! I understand I bought a used vehicle and that there will be wear and minor issues with the vehicle; however, with 1 being a knowingly undisclosed issue that makes it appear I am breaking into the vehicle every time AND one being a safety hazard, I feel they should have been resolved or at minimum the buyer being made aware!! I have never left a negative review nor do I complain, as I understand customer service is extremely challenging. But from a big dealership, I would expect better service and for the cars to be ready to drive off the lot! I am extremely disappointed and would not recommend this dealership!! With all of that being said, Ms. Kim (I believe was her name. The lady at the front desk) was extremely personable and friendly. Also the General Manager was accommodating and welcoming! More
by RODGERSSWR5
Employees Worked With
Stuart, 2.5, Jhoda Edquist
July 25, 2020
Our experience with BMW of Kansas City South has been the most pleasant car buying experience I’ve ever had! Keith was awesome! And, Norm was so accommodating and nice! Thank you!!! most pleasant car buying experience I’ve ever had! Keith was awesome! And, Norm was so accommodating and nice! Thank you!!! More
by E.KNOWLES
Employees Worked With
Norm Michael Five Stars!!!, Keith Heedum
July 25, 2020
We have serviced our cars at KC BMW South since the dealership opened. Everyone is always helpful and friendly. Our first BMW was a 1980 318i. We have owned 5 BMWs since. We just bought our 6th car at dealership opened. Everyone is always helpful and friendly. Our first BMW was a 1980 318i. We have owned 5 BMWs since. We just bought our 6th car at KC BMW South. More
by Fivegaitd
Employees Worked With
Giuseppe Baldin, Clinton Wong
July 24, 2020
Clint and the BMW South KC Team are Rock Stars! They always go above and beyond to take care of me as a customer and do a great job servicing my X3! always go above and beyond to take care of me as a customer and do a great job servicing my X3! More
by LEEANN.THORP
Employees Worked With
Clinton Wong , Clinton Wong
