BMW of Kansas City South

We were notified of delivery of our new car after 4 pm, with request to complete sale that day as it was end of the month. Offer was made to stay late. While appreciated, we waited 2h 40m before we were ab with request to complete sale that day as it was end of the month. Offer was made to stay late. While appreciated, we waited 2h 40m before we were able to officially complete the sale, with indie that there was someone ahead of us, and with only 1 person doing financing. Exceptionally nice staff, and particularly our salesman Chris Shields, but that wait time was ridiculous and really inconsiderate of our time. I had requested to complete the sale the next afternoon but was trying to be helpful with sales numbers. That process must be streamlined, and customers informed of the possible wait times. This wait is the ONLY reason not a 5 star rating. More

I always receive prompt and genuinely friendly service when I’m here. Clinton is awesome!! I never have to worry about anything at this location. when I’m here. Clinton is awesome!! I never have to worry about anything at this location. More

My experience has been good.I have had no problems. Very friendly and personable. They do what they promise and go out of their way to help you. friendly and personable. They do what they promise and go out of their way to help you. More

They helped above and beyond. Finding out every possible solution to fix my vehicle. Keeping in account my budget, but making sure it's fixed. solution to fix my vehicle. Keeping in account my budget, but making sure it's fixed. More

Very pleased with our service at Hendricks BMW. We were greeted and had no wait time before they got us into our loaner and they began the work on our vehicle. We were called throughout the process, keepi greeted and had no wait time before they got us into our loaner and they began the work on our vehicle. We were called throughout the process, keeping us informed. More

Norm was my advisor and he was awesome! He was very helpful and knowledgeable. He kept me in the loop with everything! Job well done helpful and knowledgeable. He kept me in the loop with everything! Job well done More

I was very pleased to encounter Clinton Wong, a service presentation I knew well from his days at Aristocrat Mercedes. Clinton gave me very good prompt service and answered all my questions. I give him th presentation I knew well from his days at Aristocrat Mercedes. Clinton gave me very good prompt service and answered all my questions. I give him the highest ratings.I look forward to working with him again in the future More

Every time I take my car there it is such a positive experience. They communicate frequently about their findings. The care is always spotless when I pick it up. They are very trustworthy and I like see experience. They communicate frequently about their findings. The care is always spotless when I pick it up. They are very trustworthy and I like seeing the same familiar faces each time I go in. I appreciate that they respect my time and wouldn't take my car anywhere else. More

I am happy that the part arrived and the work done to support a vacation departure. Also being able to use a loaner while unexpected repair was completed. support a vacation departure. Also being able to use a loaner while unexpected repair was completed. More

Billy was very helpful with me. The information he gave helped me make the right purchase. He answered all my questions and was very friendly. The purchase process was very efficient with friendly servic helped me make the right purchase. He answered all my questions and was very friendly. The purchase process was very efficient with friendly service. The instructions on driving the BMW was great! More