BMW of Kansas City South

I had worked with another BMW dealer for 20 years. This was my first Hendricks service visit. Hendricks was far and away superior to previous experience. was my first Hendricks service visit. Hendricks was far and away superior to previous experience. More

Excellent service from Paullie, very thorough in every process as well as the technician and the informative video. Awesome job excellent service and keeping me up to date on my car! process as well as the technician and the informative video. Awesome job excellent service and keeping me up to date on my car! More

Clinton Wong is the best. He is knowledgeable and puts the customer first. I will make BMW of Kansas City South my choice fr all my 2020 X5 service needs! the customer first. I will make BMW of Kansas City South my choice fr all my 2020 X5 service needs! More

Starting with the receptionist, the staff here is knowledgeable and friendly. Derek took extra time and care to ensure that my issues were handled thoroughly and with an added touch of an extra littl knowledgeable and friendly. Derek took extra time and care to ensure that my issues were handled thoroughly and with an added touch of an extra little favor of a bulb issue addressed for me. His understanding and can-do attitude were noteworthy. More

We have had a great experience with Norm and Derek in the service department. They have fast and reliable service keeping you informed the entire time. the service department. They have fast and reliable service keeping you informed the entire time. More

Clinton is the best service advisor there’s. My advisor for a long time from Mercedes dealership to current BMW dealership. Very knowledgeable and reliable. for a long time from Mercedes dealership to current BMW dealership. Very knowledgeable and reliable. More

I received fantastic service at this dealership. Derek is great to work with and made things easy. I would highly recommend BMW of South Kansas City. great to work with and made things easy. I would highly recommend BMW of South Kansas City. More

Not happy my 540i wasn’t thoroughly inspected & tested after service before it was given back to me. Now I have to take it back (again) after it was there for 3 days for warranty repairs, some of which we after service before it was given back to me. Now I have to take it back (again) after it was there for 3 days for warranty repairs, some of which weren’t resolved. I’m addition, one of the dash vents wasn’t reconnected properly & it’s not blowing air so now there’s another issue on top of the original issues. What happened to quality control inspections? Certainly not the caliber of customer service one would expect from BMW. More

From the time you arrive on site,, there is nothing but total professionalism displayed by the team. Courteous, welcoming and great customer service throughout. Well done. total professionalism displayed by the team. Courteous, welcoming and great customer service throughout. Well done. More

Great customer service, got my vehicle back to me the same day & answered any questions I had. It was nice to see a video of my vehicle getting inspected as well. same day & answered any questions I had. It was nice to see a video of my vehicle getting inspected as well. More