BMW of Jackson

Excellent service on this last service appointment. I was out of town and the dealership went the extra mile to go to my vehicle to pick it up and take it back to the service center, complete the service was out of town and the dealership went the extra mile to go to my vehicle to pick it up and take it back to the service center, complete the service and return the vehicle to the pickup location so it was there and ready for me when I returned in the middle of the night. Very pleased and I don’t give praise for what is a general expectation. Outstanding More

I did a drop in service visit and Julius made it happen! He was helpful and was able to address my needs and make it happen. He was helpful and was able to address my needs and make it happen. More

I had a terrible experience with Herron-Gear BMW in Jackson, MS, I bought my 2009 BMW 328i in for service for a check engine light on, I thought my warranty would cover what was on my check engine ligh Jackson, MS, I bought my 2009 BMW 328i in for service for a check engine light on, I thought my warranty would cover what was on my check engine light Herrin-Gear found so many issues that the warranty company wouldn’t cover them all they kept my car for close to a week waiting for the my warranty company who denied all the claims they made except for one, the only thing out of the five things was wrong was a faulty washer pump that cost $25.72 but cost me $533.87 to installed I had to pay $342.09 out of pocket, it did stop there the service manager Adam Gladden lied about having the car cleaned having the loose under carriage under my car taking out, and turning off my seatbelt light. I don’t want to take my car back there, the prices for parts and labor or so inflated the warranty company will refuse to pay leaving me holding the bag. Adam you lied to me and I will not trust what you say. I hope you will not have the terrible experience with the service department at Herrin gear BMW that I had I am a retired disabled veteran, I asked for a discount Adam with no remorse refused he did not care for the customer and by the way my engine light is still on. More

Thanks, the whole process was very effortless. The appointment was easy to make, the people involved were helpful and courteous. The service was completed in a timely manner. We will be back. appointment was easy to make, the people involved were helpful and courteous. The service was completed in a timely manner. We will be back. More

Words cannot express how impressed I have been with Herrin-Gear BMW! We just bought our second BMW from them and their salesmanship & service has been second to none! The time they spent with us lettin Herrin-Gear BMW! We just bought our second BMW from them and their salesmanship & service has been second to none! The time they spent with us letting us drive many different models just further helped me realize what I already knew - they care! Thank you to everyone there! More

Great salesman and speedy service. First time in a b m w. Hope it doesn’t disappoint. My wife loves it so far. We will see. Hope it doesn’t disappoint. My wife loves it so far. We will see. More

Always professional and courteous. Great service. Particular attention to history of service. Knowledgeable of all details of car. Receptionist professional. All workers customer oriented. Thanks. Particular attention to history of service. Knowledgeable of all details of car. Receptionist professional. All workers customer oriented. Thanks. More

Sometimes you get good service and sometimes you just don’t. Recommended services were not accurate and now I’m not so sure I can trust this dealership don’t. Recommended services were not accurate and now I’m not so sure I can trust this dealership More

Very professional and smooth purchase of a new car. Highly recommend! Great car dealership to do business with. The manager and salesman are great men with integrity. Highly recommend! Great car dealership to do business with. The manager and salesman are great men with integrity. More

Thankful my car stopped in Jackson. Josh is the man. Professional, polite, informative. I know others participated in my service, but Josh was on point. Keeping me updated and informed Josh is the man. Professional, polite, informative. I know others participated in my service, but Josh was on point. Keeping me updated and informed on the status of my car. More